Perficient

JULY 10, 2023

But, as one of the most regulated and notoriously untrusted industries, the financial services industry is among the most vulnerable to being impacted by negative digital media, driving up its vulnerability to reputational risk. Reputational risk is convoluted.

social media 170

social media Risk Management Analysis Industry 170

PYMNTS

MARCH 26, 2020

If a retailer has been focused on an excellent customer experience, that should drive messaging to all three groups. Part of that communication and brand strategy must include social media, which too many retailers have de-emphasized. Even highly-regulated industries are catching on to this.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

MARCH 20, 2020

The perpetrators caused a 90 percent increase in fraud attacks between October and December 2019, and appear largely focused on new account registrations and logins across eCommerce, gaming and social media platforms. For more on these stories and other recent fraud decisioning headlines, read the Playbook’s News & Trends section.

Industry 225

Industry Fraud social media Security 225

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

Insights on Business

JANUARY 10, 2017

Customers, in huge and growing numbers, no longer want transactions. They are buying experiences. If you haven’t seen this happening in your business or industry, perhaps you haven’t been looking closely enough. And data can be structured in databases or unstructured in social media and video.

Customer Experience 87

Customer Experience social media Video Innovation 87

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

MAY 27, 2020

With thousands of customer interactions happening each day, we need a solution for our dealerships that is of the highest quality, personal and cost-effective,” said David Telfer , national manager of digital marketing at Lexus, in the announcement.

Online 151

Online Management social media Branding 151

PYMNTS

JUNE 21, 2017

To say that the retail industry is going through a minor transformation right now would be an understatement. In a sense, incorporating social media into the in-store experience in a non-invasive way has proved to be a glimmer of hope for retailers currently going through the big brick-and-mortar shift into a digital focus.

social media 195

social media Retail Branding Innovation 195

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Insights on Business

JUNE 14, 2017

The worldwide banking industry experienced profound challenges during the Great Recession of 2008-2009. increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. More than ever – millennials seek customized experiences without a corresponding increase in prices.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? The IoT movement offers retailers opportunities in three critical areas: customer experience, the supply chain and new channels and revenue streams.

Retail 100

Retail Industry social media Data 100

PYMNTS

JULY 9, 2020

Monastero said that the additional steps beyond the basic health and safety efforts at individual restaurants have been necessary to help revive an industry that, in Texas alone, has seen 700,000 employees (about half the roster, statewide) thrown out of work at the height of the shutdown. That might change a bit when this is all over.

Texas 211

Texas Training social media Dallas 211

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

Independent Banker

MARCH 31, 2022

Here stood a group of experienced and passionate community bankers who have dedicated themselves to advocating for the industry they care so deeply about. The key is to demonstrate how additional regulatory burdens on the community banking industry will negatively affect the customers and communities we serve.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

AUGUST 12, 2020

The eCommerce industry is trying to find balance as more consumers purchase via digital channels while overall customer spending is dipping during the pandemic. What we try to do right now is send that new customer directly to the product page, and then [they] can basically add to cart and do everything,” Rodríguez said.

Customer Experience 197

Customer Experience Maine Regional America 197

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

Gonzobanker

JUNE 1, 2023

What board members need right now more than anything is information and facts that recognize the seriousness and urgency of the current industry environment. Executives striving to maintain confidence with the board should consider the following four priorities: 1.

Capital 157

Capital Strategy social media Analysis 157

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. By all accounts, including industry bible Wine Enthusiast, the wine of the year for 2019 was the Taylor Fladgate Quinta de Vargellas Vinha Velha 2017.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

Community Lending Maine Resources 195

PYMNTS

SEPTEMBER 21, 2020

“As to friendly fraud, the entire industry battles this, and we have external providers that help us manage chargeback fraud.”. Blaze works with a loyalty and engagement platform solution provider to help prevent friendly fraud and also utilizes customer survey platform Tattle to smooth out any negative customer experiences.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

DECEMBER 21, 2016

PYMNTS recently spoke with Dan McCann, the company’s president, about how unattended retail is affecting the restaurant industry and what’s on the road to come. While many customers are glad to see more modern payment options in the restaurant industry, new payment methods may not be enough to help restaurants keep up with the tech Joneses.

social media 100

social media Survey Retail Technology 100

PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. One surprising industry that’s entering this market is insurance. One surprising industry that’s entering this market is insurance. Cambridge, Mass.–based

Operations 107

Operations social media Comparison Industry 107

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 127

Retail social media Online Mobile 127

PYMNTS

JUNE 16, 2020

Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu items, interact with customers and drive business to their locations and mobile apps. Social Media Schemes.

social media 152

social media Fraud Google Mobile 152

PYMNTS

NOVEMBER 5, 2019

When it comes to financial services, some 40 percent of those firms are the “furthest along” in the use of advanced data analysis to spark innovation — that makes financial services among the top industries when measured by the practice, behind pharmaceutical and medical companies, at 43 percent. 2020 Innovation Sparks.

Innovation 102

Innovation Report social media Data 102

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 114

Retail social media Online Mobile 114

William Mills

JULY 21, 2016

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. Promote content via social media. Social media is a critical component of your search engine rankings. Google, Bing and Yahoo look at your social media sites when determining where to rank you for a search.

social media 40

social media Google Customer Experience Video 40

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. This, along with IBM’s enterprise and industry expertise, will drive the best use cases in its sweet spot of complex enterprise solutions.”. Also follow the social media platforms to stay informed with the latest updates : .

Technology 144

Technology Video social media Case Study 144

William Mills

APRIL 26, 2017

Harnessing data science and deep marketing expertise, he and his team deliver analytics-driven Customer Experience solutions. Their work includes strategic initiatives at a Top 5 US bank where they directly improved Customer Experience through communications. Ramirez is CEO of Beyond the Arc, Inc.

social media 68

social media Customer Experience Marketing Strategies Strategy 68

Insights on Business

APRIL 28, 2017

With few exceptions, “banking hours” are becoming 24/7/365, or whenever and wherever a customer wants to do banking. Traditionally, banking was a conservative industry with relatively high barriers to entry. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

SEPTEMBER 16, 2020

Then when we started launching ads on social media and started really hearing from our customers. They’re harder to move and they’ve typically had to struggle with their customer experiences. We found out that our website had too many clicks and the whole checkout process was too long.

Company 175

Company Innovation social media Retail 175

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. How influential will mobile and social media be to their purchasing habits? But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

PYMNTS

JUNE 14, 2019

banks, the banking industry was found to be lacking. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement. Customer experience in all channels directly affects satisfaction.

Retail 103

Retail Study Online Mobile 103

Insights on Business

DECEMBER 10, 2017

Fintech startups have the creativity and agility to develop applications to please these consumers, but playing by the rules of this highly regulated industry costs money and ultimately slows them down. banking industry is going through a period of record profit s, so some banks may be reluctant to change.

Fintech 115

Fintech social media Apple Google 115

Banking 4 Tomorrow

JANUARY 28, 2014

I was in India a few weeks ago speaking to the Reserve Bank and most of the primary Retail Banks about the impact of mobile and social media on the industry there. The new RBI Governor in India, Raghuram Rajan, has ruffled some feathers with his unconventional approach thus far, but he has his work cut out […].

Branch Strategies 48

Branch Strategies United States social media Customer Experience 48