Customer Experience Industry social media User Experience 
PYMNTS
MARCH 20, 2020
The perpetrators caused a 90 percent increase in fraud attacks between October and December 2019, and appear largely focused on new account registrations and logins across eCommerce, gaming and social media platforms. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.
Insights on Business
JUNE 14, 2017
The worldwide banking industry experienced profound challenges during the Great Recession of 2008-2009. increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. More than ever – millennials seek customized experiences without a corresponding increase in prices.
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PYMNTS
AUGUST 12, 2020
The eCommerce industry is trying to find balance as more consumers purchase via digital channels while overall customer spending is dipping during the pandemic. They can even use some social media to register. When [they are] going to do the payment, [they] can register in the platform in a super simple way.
South State Correspondent
JULY 19, 2023
The industrial revolution was fueled by the advent of mechanical automation, where machines did the work of many. The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. In fact, our position is the opposite.
Insights on Business
APRIL 28, 2017
With few exceptions, “banking hours” are becoming 24/7/365, or whenever and wherever a customer wants to do banking. Traditionally, banking was a conservative industry with relatively high barriers to entry. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.
PYMNTS
APRIL 22, 2020
Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. One of the most frustrating parts of any onboarding experience is the time it takes for customers to complete the process, even via channels designed for ease of use, like mobile banking apps.
PYMNTS
MAY 26, 2017
The dashboard displays data in a friendly way to help brands with concept testing, brand health tracking, usability testing, price point determination, and media and content evaluation, no matter what industry they’re in (because every business has customers!). PYMNTS: What’s next? What does the future look like?
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