PYMNTS

MAY 16, 2018

Perusing through social media platforms like Instagram, Jessie Zeng came to a realization: Followers wanted to know where they could buy the clothing worn by their favorite celebrities or influencers, but their requests often went unanswered.

social media 101

social media Trends Customer Experience Study 101

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

Insights on Business

JUNE 14, 2017

The worldwide banking industry experienced profound challenges during the Great Recession of 2008-2009. increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. More than ever – millennials seek customized experiences without a corresponding increase in prices.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority.

Customer Experience 80

Customer Experience Data Branding social media 80

Insights on Business

JANUARY 10, 2017

Customers, in huge and growing numbers, no longer want transactions. They are buying experiences. If you haven’t seen this happening in your business or industry, perhaps you haven’t been looking closely enough. Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

MAY 27, 2020

With thousands of customer interactions happening each day, we need a solution for our dealerships that is of the highest quality, personal and cost-effective,” said David Telfer , national manager of digital marketing at Lexus, in the announcement.

Online 151

Online Management social media Branding 151

PYMNTS

JUNE 21, 2017

To say that the retail industry is going through a minor transformation right now would be an understatement. In a sense, incorporating social media into the in-store experience in a non-invasive way has proved to be a glimmer of hope for retailers currently going through the big brick-and-mortar shift into a digital focus.

social media 195

social media Retail Branding Innovation 195

Gonzobanker

MAY 23, 2024

Some financial institutions have recently converted core systems, but they haven’t seen material improvements to their customer experience or efficiency. In recent years, the industry and trade media have tended to glamorize “next-generation core systems” as some magic tonic to technology transformation.

System 133

System social media Technology Training 133

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Gonzobanker

JUNE 1, 2023

What board members need right now more than anything is information and facts that recognize the seriousness and urgency of the current industry environment. Executives striving to maintain confidence with the board should consider the following four priorities: 1.

Capital 157

Capital Strategy social media Analysis 157

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? The IoT movement offers retailers opportunities in three critical areas: customer experience, the supply chain and new channels and revenue streams.

Retail 100

Retail Industry social media Data 100

Abrigo

MAY 5, 2022

or largely focused on the domestic banking market. In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. We have webinars , whitepapers , and other resources to make your job easier.

Community 195

Community Lending Maine Resources 195

PYMNTS

AUGUST 12, 2020

The eCommerce industry is trying to find balance as more consumers purchase via digital channels while overall customer spending is dipping during the pandemic. What we try to do right now is send that new customer directly to the product page, and then [they] can basically add to cart and do everything,” Rodríguez said.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. By all accounts, including industry bible Wine Enthusiast, the wine of the year for 2019 was the Taylor Fladgate Quinta de Vargellas Vinha Velha 2017.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

AUGUST 10, 2020

And several of them are affecting the retail industry. And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. That’s not to say the stock market isn’t important. Example: The RealReal.

New York City 148

New York City Los Angeles Retail San Francisco 148

South State Correspondent

OCTOBER 4, 2022

Pioneered by the hotel industry, many banks have copied this tactic, but none have been able to scale it. For example, anticipation and surprise make customers want to share social media content. A combination of surprise and sadness or anticipation and anger makes customers defect to another bank.

How To 195

How To Customer Experience Examples social media 195

William Mills

APRIL 26, 2017

He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. He has personally advised more than 300 chief executives on marketing strategy, business development, mergers and acquisitions, company branding and public relations.

social media 68

social media Customer Experience Marketing Strategies Strategy 68

PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. One surprising industry that’s entering this market is insurance. One surprising industry that’s entering this market is insurance.

Operations 107

Operations social media Comparison Industry 107

FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 127

Retail social media Online Mobile 127

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. This, along with IBM’s enterprise and industry expertise, will drive the best use cases in its sweet spot of complex enterprise solutions.”. –> Explore IBM Banking and Financial Markets Solutions. IBMFintech Twitter.

Technology 144

Technology Video social media Case Study 144

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. How influential will mobile and social media be to their purchasing habits? But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 114

Retail social media Online Mobile 114

PYMNTS

SEPTEMBER 16, 2020

Then when we started launching ads on social media and started really hearing from our customers. Earlier this month the company released its first market-ready version of its checkout solution, for which it received $20 million in funding in March. Enter Fast checkout.

Company 175

Company Innovation social media Retail 175

William Mills

JULY 21, 2016

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. Promote content via social media. Social media is a critical component of your search engine rankings. Google, Bing and Yahoo look at your social media sites when determining where to rank you for a search.

social media 40

social media Google Customer Experience Video 40

PYMNTS

MAY 30, 2018

The beauty industry brought in more than $445 billion in sales in 2017, marking 5 percent growth over the year before. The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. Beauty Buyers Go Digital. But things have changed over the last few years, Lord noted. “We

Data 110

Data Branding social media Online 110

Insights on Business

DECEMBER 10, 2017

Fintech startups have the creativity and agility to develop applications to please these consumers, but playing by the rules of this highly regulated industry costs money and ultimately slows them down. banking industry is going through a period of record profit s, so some banks may be reluctant to change.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

APRIL 20, 2017

Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. Analysis of this landscape reveals a few common threads across the industry. This digital approach also enables challenger banks to make new uses out of customer data.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

MARCH 28, 2018

According to Bloomberg , the fallout of revelations that data firm Cambridge Analytica used information from 50 million Facebook users without their knowledge led to about $73 billion in lost market value in a matter of days for the social media company. Compromise Security For Customer Experience.

Security 110

Security Strategy Fraud Customer Experience 110

Independent Banker

SEPTEMBER 30, 2021

We have to have the mobile and web banking for the transactions that don’t need our assistance, but that frees the staff up to spend time with customers when they really need it. If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust.

Community 139

Community Community Bank social media Security 139

William Mills

MAY 8, 2018

He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing. He has personally advised more than 300 chief executives on marketing strategy, business development, mergers and acquisitions, company branding and public relations.

social media 40

social media Customer Experience Marketing Strategies Strategy 40

CB Insights

NOVEMBER 6, 2018

GAFA’s search data, smart home devices, advertising and marketing capabilities, and more offer compelling use cases for the beauty industry. Simultaneously, the beauty industry is looking towards tech to provide an edge in an increasingly crowded market. Google intends to dominate the smart home market.

Google 72

Google Apple Industry Branding 72

Insights on Business

FEBRUARY 10, 2019

Blockchain is one of the hottest movements in the financial services industry, but people continue to question where it exists on the hype cycle at every major conference I attend. Networks across banking, financial markets, insurance, retail, consumer goods and others have moved into production and are realizing business value.

blockchain 128

blockchain San Francisco Industry social media 128