PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. v has yet to build out support for more innovative mobile disbursement methods, but it does have the technical capacity to do so.

Mobile 198

Mobile Technology social media Customer Experience 198

Insights on Business

JANUARY 10, 2017

Customers, in huge and growing numbers, no longer want transactions. They are buying experiences. If you haven’t seen this happening in your business or industry, perhaps you haven’t been looking closely enough. And data can be structured in databases or unstructured in social media and video.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

JUNE 21, 2017

To say that the retail industry is going through a minor transformation right now would be an understatement. While this is unfortunate for some, it may be motivation for other retailers to come up with more innovative ways to reach consumers. It used to be that if you built a store, customers would come.

social media 195

social media Retail Branding Innovation 195

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

Community Lending Maine Resources 195

South State Correspondent

JULY 19, 2023

The industrial revolution was fueled by the advent of mechanical automation, where machines did the work of many. The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. In fact, our position is the opposite.

Marketing 195

Marketing Training Video Tools 195

PYMNTS

SEPTEMBER 16, 2020

Meet Shark Wheel, a company that has literally invented a wheel that’s not round and added some innovation to the eCommerce space by partnering with a new one-click checkout system. In fact, while other companies are looking for VC money to grow and innovate, Shark Wheel is funded by the National Science Foundation.

Company 175

Company Innovation social media Retail 175

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

JULY 9, 2020

Monastero said that the additional steps beyond the basic health and safety efforts at individual restaurants have been necessary to help revive an industry that, in Texas alone, has seen 700,000 employees (about half the roster, statewide) thrown out of work at the height of the shutdown. That might change a bit when this is all over.

Texas 211

Texas Training social media Dallas 211

Independent Banker

MARCH 31, 2022

Here stood a group of experienced and passionate community bankers who have dedicated themselves to advocating for the industry they care so deeply about. The key is to demonstrate how additional regulatory burdens on the community banking industry will negatively affect the customers and communities we serve.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. A new kind of tableside service.

social media 100

social media Survey Retail Technology 100

PYMNTS

SEPTEMBER 21, 2020

Chargebacks were originally instituted as a last resort for customers, but they have gained popularity alongside digital commerce. You have to continually evaluate whether the protections or controls that are in place are being abused, and then you have to innovate new solutions. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

Insights on Business

DECEMBER 10, 2017

Fintech startups have the creativity and agility to develop applications to please these consumers, but playing by the rules of this highly regulated industry costs money and ultimately slows them down. Banks are also innovators. banking industry is going through a period of record profit s, so some banks may be reluctant to change.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. One surprising industry that’s entering this market is insurance. One surprising industry that’s entering this market is insurance. Cambridge, Mass.–based

Operations 107

Operations social media Comparison Industry 107

Insights on Business

APRIL 28, 2017

With few exceptions, “banking hours” are becoming 24/7/365, or whenever and wherever a customer wants to do banking. Traditionally, banking was a conservative industry with relatively high barriers to entry. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Panera Bread is also moving to innovate how digital customers interact with its physical stores.

Report 189

Report Online Strategy social media 189

PYMNTS

APRIL 20, 2017

Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. Its report, The Challenger Bank Battlefield, analyzes these players not only as competition heats up, but as innovation spreads, too. Take, for instance, SME lending.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. How influential will mobile and social media be to their purchasing habits? But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

PYMNTS

AUGUST 10, 2020

And several of them are affecting the retail industry. And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. The company started out with an innovative business model.

New York City 148

New York City Los Angeles Retail San Francisco 148

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 114

Retail social media Online Mobile 114

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

Banking 2020

MARCH 26, 2015

Debt collection is an industry with deeply entrenched practices; it’s slowly growing, subject to macro economic trends and credit cycles, and rife with litigation. These are the hallmarks of a mature industry, one that isn’t expected to demonstrate extraordinary technical foresight and innovation. However, change is coming.

Industry 40

Industry Guidelines social media Technology 40

Gonzobanker

DECEMBER 14, 2023

Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80 Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

MAY 30, 2018

The beauty industry brought in more than $445 billion in sales in 2017, marking 5 percent growth over the year before. The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. Beauty Buyers Go Digital. But things have changed over the last few years, Lord noted. “We

Data 110

Data Branding social media Online 110

PYMNTS

APRIL 22, 2020

Having quicker or real-time access to data means these entities will be able to verify potential customers’ identities much faster, cutting down on the friction points many customers experience when asked to authenticate themselves. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

William Mills

FEBRUARY 7, 2017

Free report designed for the financial industry provides vendors and bankers better technology insights and a check against their own technology priorities. Leading industry analysts, consultants, bankers and financial technology professionals share commentary as well as insights on trends for the year. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

South State Correspondent

MAY 13, 2024

” These pre-crime events including emails, SMS, logins, website clicks, social media, banker conversations, and call center inquiries. By taking a “fusion” approach, banks can combine the record of these events at the bank and customer levels with the money movement and account information.

Conference 195

Conference Payments Fraud Data 195

William Mills

APRIL 27, 2017

These folks are may be one of the companies that bring 21st Century technology to the industry. ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Think about QuickenLoans and their Rocket Mortgage.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

Cisco

APRIL 2, 2018

Cisco joined a coalition of organizations conducting global research to provide the financial services industry with an assessment of the impact of digital adoption on corporate performance. They want the same experience and ease of doing business they are accustom to from retailers. Related Reading.

social media 48

social media Tools Industry Retail 48

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Globally, the industry loses $30.3 Social Media. In the U.S. trillion and $1.5 Online Resale.

Online 101

Online Fraud Branding social media 101

NCR

JULY 31, 2017

During the second half of 2017, these customers will be given the option to use the Windows Hello system to log in to their accounts via facial or fingerprint recognition, rather than their passwords. It’s also possible that we could see an increase in banks looking to data sources such as social media to improve fraud detection.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

NOVEMBER 23, 2016

A website was something that was largely controlled by the retailer working within their commerce platform to try to create a good customer experience,” he said. These services can include anything from review services, social media integration and online chat services, to hi-res images and complicated JavaScript.

Retail 100

Retail social media Massachusetts Mobile 100

Gonzobanker

DECEMBER 22, 2020

Bad things about the banking industry. Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. An early innovator in commercial workflow and analytics, upcoming CIOs could learn a ton from John on how to partner and engage constructively with lines of business.

Idaho 170

Idaho Community Industry Strategy 170

PYMNTS

JUNE 3, 2016

We don’t want to see them negatively impacted by a fraud risk,” said Dax Dasilva, CEO of Lightspeed , a company providing cloud-based systems that integrate in-store and online sales into one omnichannel solution while helping companies embrace EMV and other payment innovations. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

Insights on Business

DECEMBER 14, 2016

Using technology – especially hybrid cloud technology – to ruthlessly simplify and standardize while driving continuous innovation. Delivering frictionless and engaging experiences, using both in-house data and social media to anticipate customers’ wants and needs.

social media 70

social media United States Operations Regulation 70