PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. For example, 49.1

Innovation 141

Innovation Fintech Fraud Security 141

Independent Banker

AUGUST 31, 2021

How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. Those answers are going to come in from those deep relationships that community bankers have with their customers.”. The customer connection. By Colleen Morrison.

Trends 91

Trends How To Payments Community Bank 91

PYMNTS

JULY 17, 2020

The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Drew Edwards , CEO at Ingo Money. Does anyone really want to venture inside a bank these days, when remote, online options are readily available?

Innovation 241

Innovation Payments Customer Experience Study 241

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. Consumers are buying online products that they didn’t buy online before. Meeting The Rising Challenges .

Fraud 151

Fraud How To Online Meeting 151

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. ” The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

DECEMBER 30, 2016

We posed the same question to each executive: If you had to answer the question, Payments was the year of …, how would you answer, and how does your answer change your world — and the world of payments, more broadly? Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial ….

eBook 140

eBook Payments Customer Experience Retail 140

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

APRIL 10, 2017

Better merchandising, more personalized experiences, high-tech upgrades, order ahead, buy online/pick-up in store, retail events, mood lighting, robots — there are innumerable whiz bang ideas for building the customer experience of the future.

Online 100

Online Retail Customer Experience Seattle 100

PYMNTS

MARCH 3, 2017

Coming from a background in behavioral analytics, Hannah now helps the banking industry learn how to deliver a flawless customer experience, while preventing online fraud. Hannah takes great pride in sharing best practice and shifts in technology, regulation, and customer experience demands.

Security 100

Security CA Customer Experience User Experience 100

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. Coming from a background in behavioral analytics, Preston now helps the banking industry learn how to deliver a flawless customer experience, while preventing online fraud. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

DECEMBER 20, 2019

Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation. DoNotPay plans to offer in-app ACH transfers, too — something with which it is already experimenting. customers are somewhat more data-shy than U.S.

Security 130

Security Innovation Data Payments 130

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

Celent Banking

OCTOBER 9, 2014

While there I sat down with some of the folks involved with core systems; they outlined the interesting way they’re thinking about progressive transformation (briefly, how to migrate core systems gradually; the opposite of a “big bang” approach). Its goal is to change the customer experience, and uptake has surpassed initial expectations.

Cleveland 165

Cleveland Course Lending System 165

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. The eCommerce Experience. It doesn’t have to wait for an annual review from a retailer.) The Design Philosophy.

Payments 116

Payments Branding Innovation Community 116

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. SS: Our approach to innovation is two-pronged.

Innovation 140

Innovation Knowledge Base Online Mobile 140

Gonzobanker

JULY 8, 2022

Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. Innovation Leader.

Resources 138

Resources Leadership Technology Management 138

PYMNTS

JUNE 19, 2020

We have one or two things on the calendar for this year, but I think it’s much smarter now to figure out how to do things in the future when, hopefully, we’re in a much better situation.”. Cowie said one bright side of a global pandemic is that it’s forced him to innovate and diversify his business. “No he asked. “I

Iowa 285

Iowa Groups Industry Florida 285

PYMNTS

SEPTEMBER 21, 2020

Chargebacks were originally instituted as a last resort for customers, but they have gained popularity alongside digital commerce. You have to continually evaluate whether the protections or controls that are in place are being abused, and then you have to innovate new solutions. A Proactive Approach To Friendly Fraud.

Fraud 177

Fraud Mobile social media Customer Experience 177

South State Correspondent

OCTOBER 28, 2022

Most of the conversations at the conferences were around how to architect, execute, and attract/retain the required talent to pull these solutions off. AI, payments, data, and other aspects of innovation are dropping behind the scenes. Big Idea – Blurred Lines Between Online and Offline. cyber, infrastructure, and regulation.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he said in April. percent drop in the number of U.S.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

FEBRUARY 4, 2019

The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. Beyond the familial connection, we launched at roughly the same time and maintain a similar focus on building better customer experiences in our respective categories.”.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

FEBRUARY 4, 2019

The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. Beyond the familial connection, we launched at roughly the same time and maintain a similar focus on building better customer experiences in our respective categories.”.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

MARCH 22, 2018

But the onus is on the retailer to use that data in a productive and meaningful way, he emphasized, and to make the consumer experience more effective either by showing relevant recommendations or easing time to fulfillment. We harness open-source innovation; we make it enterprise-grade.”.

Retail 100

Retail Data Fraud Risk Management 100

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

APRIL 11, 2019

He recently told PYMNTS that banks’ solutions must offer everything for which consumers are looking, and they must actively innovate to support new use cases. A decade after Chase’s app was first launched, Alexander explained that the FI is constantly upgrading its mobile strategy to ensure it gives customers the speed and security they want.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

JANUARY 22, 2021

Consumers are going online to complete their shopping during the pandemic — even for major purchases typically done in person, such as buying a car. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. The level of risk is higher.”.

Security 141

Security Fraud Tools Customer Experience 141

Perficient

MAY 21, 2021

Kioshi created a site that allows users to search and save online coupons. Prior education in computer science, specifically coding include completing online courses via Coursera and Udacity. Bright Paths Project: Couponista. Users would be able to browse, search, and save coupon codes by creating user accounts.

Milwaukee 348

Milwaukee Software Course Detroit 348

Independent Banker

FEBRUARY 28, 2023

First-party data for targeted marketing campaigns Community banks can use their first-party data to upsell and cross-sell to existing customers with highly relevant messages. We can take that data and we can reach that person online,” Catalano says. “If Take online banking, for example. Mindy Charski is a writer in Texas.

Community Bank 129

Community Bank Community Marketing Data 129