Abrigo

FEBRUARY 23, 2022

The consumer demand for digitization and customer-centric banking is higher than ever. Many financial institutions have discovered firsthand how technology can boost efficiency and minimize the cost of the entire loan process from origination to closing. Learn more about how to recover market share with small business lending.

How To 195

How To Lending Software Survey 195

Perficient

AUGUST 30, 2020

Test out the process – do the type of online research your persona will do. Try to schedule online. You might also use site surveys or other market research to learn more about your persona. Research the healthcare journey. You’ll want to do some “mystery shopping.” Call to make an appointment.

How To 332

How To Cards Online Survey 332

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. This framework is informed by customer empathy and grounded in executional know-how.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel.

Branding 220

Branding Online Retail social media 220

PYMNTS

SEPTEMBER 18, 2019

That means, among other tasks, helping to enable in-store retail associates to use the latest mobile technology — and that includes emerging 5G mobile network technology — to better serve consumers and offer a deeper customer experience. Transforming Retail. It’s a great time to be transforming retail,” Levene said.

How To 176

How To New York City Retail Mobile 176

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

South State Correspondent

JUNE 4, 2019

THE DIGITAL CUSTOMER EXPERIENCE While online account opening and digital lending are great, there is one function that is the most in demand by bank customers, yet most banks don’t think to provide any digital functionality around it. In this article, we look at the data around the problem and how to solve for it.

Digital Banking 191

Digital Banking Customer Experience Lending Online 191

Perficient

OCTOBER 20, 2020

The COVID-19 pandemic has already impacted several facets of digital commerce, and many businesses will have to make certain adjustments as holiday spend continues to move online. Move Retail Stores Online. Most consumers are staying at home, meaning fewer are heading into stores and more are shopping online.

Online 484

Online Mobile Management Retail 484

PYMNTS

JUNE 5, 2020

And the field of targets is richer and wider than ever, as merchants have expanded their digital presence to meet a new crop of consumers making their initial steps into online commerce. Consumers are buying online products that they didn’t buy online before. Now, consumer preference is shifting toward digital payments.

Fraud 151

Fraud How To Online Meeting 151

Independent Banker

AUGUST 31, 2021

Offering a neutral assessment of where banks are today and where they need to be, this online resource may help community bank leaders determine top priorities. “To For community banks, that means that even with a strong strategy in place, they need to remain nimble enough to evolve as the market—and their customers dictate.

Trends 91

Trends How To Payments Community Bank 91

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. And 76 percent worry about how the sudden rush will impact longer-term digital transformation projects.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169

The Financial Brand

APRIL 11, 2021

In-branch selling is more effective, but four steps related to the digital onboarding experience can help overcome the deficit. The post Bank Accounts Opened Online Are Less Profitable: How to Change That appeared first on The Financial Brand.

How To 35

How To Online Branding Customer Experience 35

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Online Purchase Completion. Ownership Details.

Strategy 409

Strategy Branding Online Marketing Strategies 409

Perficient

OCTOBER 23, 2020

It goes without saying that this year will be different in the midst of the COVID-19 crisis, and you already know the impact the pandemic has had on consumers and how they purchase, with many turning to online channels for items that they typically may have purchased in-store. Transparency, Transparency, Transparency.

Trends 515

Trends Analytics Google Online 515

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

SEPTEMBER 1, 2016

Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience. That experience is often undersold and often ignored. And the irony is that where the online channel came about was all about convenience.

How To 101

How To Retail Customer Experience Online 101

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. ” The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

JULY 17, 2020

The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Drew Edwards , CEO at Ingo Money. Does anyone really want to venture inside a bank these days, when remote, online options are readily available?

Innovation 241

Innovation Payments Customer Experience Study 241

FICO

JULY 4, 2018

We just completed a survey to ask thousands of consumers in the UK and US exactly what they think about those security measures and fraud processes that are designed to help them stay safe online. With that in mind, we made this short video, with quick tips on how to stay safe online. The short answer? They’re frustrated.

Video 51

Video Online Fraud Customer Experience 51

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Perficient

AUGUST 9, 2020

What is the difference between a healthcare journey map and a healthcare customer experience map? Healthcare journey maps and healthcare experience maps are different names for the same thing. The primary purpose in crafting the journey map is to better understand – and ultimately improve – the customer journey.

Customer Experience 322

Customer Experience Retail System Google 322

PYMNTS

APRIL 10, 2017

Better merchandising, more personalized experiences, high-tech upgrades, order ahead, buy online/pick-up in store, retail events, mood lighting, robots — there are innumerable whiz bang ideas for building the customer experience of the future.

Online 100

Online Retail Customer Experience Seattle 100

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

FEBRUARY 19, 2018

Iconic French fashion house Chanel has inked a strategic partnership deal with online designer marketplace Farfetch that will focus on deploying the latter’s operating system within the confines of Chanel’s physical boutiques, according to industry news source Business of Fashion. Our position on eCommerce is the same.

Customer Experience 122

Customer Experience Online Strategy Retail 122

Perficient

DECEMBER 3, 2020

How Perficient Steps In. As a trusted Episerver partner, we know exactly how to ensure visibility and accuracy between the business and buyers. How to Find Out More. To find out more about implementing the platform for a simpler online quoting and checkout process, please contact our commerce experts today.

System 294

System How To Technology Online 294

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. In this article, we step through why it works and how you can get it. An online loan proposal generator is one of the least costly tools your bank can offer lenders. Conclusion.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. In this article, we step through why it works and how you can get it. An online loan proposal generator is one of the least costly tools your bank can offer lenders. Conclusion.

Tools 195

Tools Lending Online Training 195

PYMNTS

JANUARY 27, 2021

Healthcare providers needed to remove the barriers to swift, timely payments and to determine how to keep patients coming into the office or making telehealth appointments, despite the pandemic’s catastrophic impact on in-office healthcare access.

Payments 263

Payments Data Survey Report 263

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. The COVID-19 pandemic demonstrated the need to engage, communicate, and support customers who cannot visit a physical store, which made the need for an accessible presence more critical.

UX 531

UX Guidelines Compliance Study 531

Fintech Labs Insights

APRIL 18, 2017

More importantly, however, the company has figured out how to balance the two by offering the personal touch of an in-person experience through mobile and online channels. At FinovateEurope 2017, unblu CMO Jens Rabe began the demo saying, “Your customers are already interacting with your online channels everyday.

Customer Experience 16

Customer Experience Online US Mobile 16