South State Correspondent

JUNE 22, 2022

Every bank wants to be “innovative,” but the truth is innovation is difficult. Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. The Problem of Bank Innovation. Framing Innovation.

Innovation 195

Innovation Meeting Apple Maine 195

Perficient

JUNE 24, 2020

Recently, Sean Calvillo , a director in Perficient’s financial services group, was invited to speak on Nuxeo’s Content Journeys podcast, which is a monthly discussion about the world of content in business. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.

Customer Experience 332

Customer Experience Maine Course Industry 332

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

OCTOBER 10, 2018

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Perficient recently launched its Generative AI Innovation Group , which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

Insights on Business

JULY 26, 2018

IBM RegTech Innovations. One of the best things about working at IBM—and in the RegTech field in particular—is meeting daily with the engineers and developers who are driving technological innovation in the financial industry. Customer Experience. IBM driving innovation.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? He also held a number of executive positions at HAVI Global Solutions and the Allant Group.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

PYMNTS

MAY 16, 2019

It’s a place where a person can feel lost in a group of like-minded people in need of a caffeine fix, but also where, for one vital moment, an individual’s specific preferences are often remembered and recognized by another human being. The technology can also “see that you are not redeeming points” earned via the cardholder loyalty program.

Innovation 170

Innovation Payments Fintech Cards 170

Perficient

NOVEMBER 23, 2020

Lisa Frazier, Head of the Wells Fargo Innovation Group. Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. Personalizing the customer experience is no easy task. Personalization is the future of financial services.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. The Audience. Capabilities.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks. Community banking is no exception.

Community Bank 205

Community Bank Community Innovation Fintech 205

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. Honda Xcelerator, is an innovation program that facilitates partnerships between startups and Honda business units globally.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

OCTOBER 5, 2020

According to the NPD Group , COVID-19 brought the year’s good start to a halt, with March athletic shoe sales down about 40 percent compared to 2019 and taking a 50 percent hit in April. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

ATM Marketplace

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 48

Customer Experience ATM Fintech Groups 48

ATM Marketplace

APRIL 25, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Customer Experience 48

Customer Experience Strategy Groups Innovation 48

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments. Raising the Level of the Game.

Innovation 161

Innovation Payments Cards Customer Experience 161

Perficient

APRIL 4, 2022

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. I’ve long advocated that personalization includes three essential elements: .

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

JANUARY 25, 2021

Volvo Financial Services (VFS), the captive financing arm of Volvo Group, has announced that Payer will help it optimize payments and improve the customer experience for auto service and repairs, a press release says. Payer works in payments technology. I think it’s a great fit.”.

Customer Experience 216

Customer Experience Payments Community Technology 216

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. Learn more about IBM Bank Banking & Financial Markets Technology here.

Innovation 96

Innovation Security Case Study Strategy 96

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

DECEMBER 23, 2019

“The combination of DraftKings’ leading and trusted brand, deep focus on customer experience and data science expertise and SBTech’s highly innovative and proven technology platform creates a vertically-integrated powerhouse,” Robins said. “I

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

“The combination of DraftKings’ leading and trusted brand, deep focus on customer experience and data science expertise and SBTech’s highly innovative and proven technology platform creates a vertically-integrated powerhouse,” Robins said. “I

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

PYMNTS

OCTOBER 4, 2020

The lead investor was Linear Capital and further help came from KZM & Company Group, the report stated. Through connecting enterprises and financial institutions (FIs) with new digital products, RootAnt aims to let banks and non-bank FIs integrate innovative practices like embedded financing to boost customer experiences, e27 reported.

Customer Experience 141

Customer Experience Innovation Report Technology 141

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

Insights on Business

NOVEMBER 16, 2016

In a speech to a YMCA group in 1915, Mr. Rickey said: “There is no luck. And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. patents, IBM knows a thing or two about creating a framework for innovation.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

SEPTEMBER 27, 2017

We all want to know what ‘it’ is it in our technology, our clothes and our personal lives.”. But despite the general interest in the area, the conversations around innovation and what’s next in technology isn’t always directed at women, or particularly tailored to their interests. And physical.

Groups 158

Groups Las Vegas Retail Branding 158

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Dollars for innovation tied up in IT infrastructure. The trend away from on-premise technology.

Resources 150

Resources Security Customer Experience Fraud 150

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. About Finastra.

Management 113

Management Payments Innovation Technology 113

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. Explore why leading insurance carriers count on us to drive results.

Industry 221

Industry Conference Meeting Maine 221