Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. Digital-First Banking’s Advantages.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. They are also designed to reduce fraud and chargebacks while shrinking labor costs with self-ordering capabilities via tablets and kiosks. Around The Order To Eat Landscape.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

Gonzobanker

JANUARY 18, 2024

A sneak peek into Cornerstone Advisors’ forthcoming What’s Going On In Banking study shows that the percentage of banks looking to get into the banking as a service (BaaS) space is down from previous years. The “employee experience” will be an area of focus. Big surprise, eh? Generative AI use will be under- and over-stated.

Fintech 88

Fintech Customer Experience Tools Payments 88

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Notably, these experiences were as convenient and productive for employees as they were for customers.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. Digital Innovations Will Outlast the Pandemic That Inspired Them. Shake Shack Head of Digital Experiences Steph So. “If

Study 206

Study Industry United States Innovation 206

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. In the U.S.

Online 101

Online Fraud Branding social media 101

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. To weed out false sellers, the marketplace uses automated programs and human customer service agents.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

SEPTEMBER 9, 2019

This is where artificial intelligence (AI) and machine learning (ML) are beginning to emerge as critical tools that allow industry providers to better compete and satisfy customers. Insurers view AI as a tool with the potential to support everything from speedier payments to fraud protection. billion within the same year.

Tools 148

Tools Study Technology Examples 148

FICO

JUNE 21, 2023

Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? In fact, Forrester’s 2023 US Banking Customer Experience Index Rankings report found that emotional connection is a bigger driver of customer satisfaction and loyalty than ease or effectiveness.

Customer Experience 52

Customer Experience Analytics Data Technology 52

PYMNTS

AUGUST 23, 2017

AI can enable banks to deliver a more personal, engaging and richer customer experience that replaces the physical world of branches into a digital world that becomes proactive and personalized in the way it forges relationships with customers, custom-building solutions for them.”.

Millennials 196

Millennials Industry Groups Study 196

PYMNTS

NOVEMBER 8, 2019

The real authentication struggle lies with the region’s payment service providers (PSPs), however, which must craft solutions that both comply with the standard and ensure end customers’ experiences remain convenient, quick and satisfying. They must also grapple with a general lack of awareness among both merchants and customers.

Compliance 101

Compliance Online Fraud Regulation 101

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

Abrigo

SEPTEMBER 9, 2019

By combining new technology tools and a well-defined workflow process to create efficiency and a better customer experience, bankers have a generational opportunity to innovate and grow earnings.“. Fraud Prevention. “But most have not materially changed their credit process in decades. Credit Risk. Learn More.

Technology 150

Technology Lending Software Customer Experience 150

William Mills

FEBRUARY 22, 2018

According to results from the 2017 NTT DATA Services study on mobile banking, consumers are using their mobile devices for banking services 40% more than they were three years ago. To remain competitive, many financial institutions are focused on mobile development to increase services and ensure a more seamless customer experience.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

PYMNTS

SEPTEMBER 26, 2016

The evolution of increased and enhanced customer experience via technology engenders a higher level of customer expectations and benefits. This calls for banks to accelerate their shift towards digitization and foster a more collaborative approach.”.

Report 100

Report Payments blockchain Security 100

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. A recent study by Accenture reported on 30 major banking applications. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. A recent study by Accenture reported on 30 major banking applications. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

NCR

APRIL 6, 2018

Accenture provided some evidence to back up this trend in a recent study on open banking. In a survey focusing specifically on the retail industry, nearly 90 per cent of companies said that, by 2019, they would have the capability to engage directly with banks (via APIs ) to obtain customer data and initiate payments.

Retail 69

Retail Marketing Regulation Trends 69

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

Cisco

APRIL 2, 2018

The study surveyed 1,503 providers and conducted in-depth interviews with senior executives from 42 financial institutions, consultancies and technology firms to determine levels of digital maturity. It allows experts to connect with customers to drive new business (remote expert).

social media 48

social media Tools Industry Retail 48

FICO

JUNE 5, 2019

“This is the first time we have used big data to guide marketing campaigns and to create further segmented customer management and precision marketing,” said Jingiao Yu. The scoring model makes a scientific decision for each customer by assessing the customer’s credit risk, fraud risk and behavior profile.

Management 40

Management Cards Case Study Marketing 40

Fintech Labs Insights

JUNE 18, 2015

Nuno Sebastião, CEO of Feedzai , talks with PYMNTS about fraud detection. iBe publishes study on customer experience in banking and fostering innovation. PYMNTS interviews newly appointed president and CEO of edo Interactive Souheil Badran.

San Francisco 12

San Francisco Customer Experience Study Lending 12

PYMNTS

SEPTEMBER 11, 2018

Travel companies know that payments innovation is mission-critical when it comes to acquiring and retaining consumers all over the world. It’s a clear fact in the data — 81 percent of travel firms indicated that payments innovation is on the menu for the next three years, according to the PYMNTS/ Amadeus IT Group Travel Payments Study.

Payments 197

Payments Innovation Study System 197

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

Tomorrow's Transactions

APRIL 2, 2015

This is why I was so interested to see USAA Bank (based in San Antonio, Texas), a bank that is well-known for being highly focused on customer service and innovative in the use of new technology to improve the customer experience, roll-out face-recognition for mobile phones using the technology of one of Consult Hyperion’s clients, Daon.

San Antonio 30

San Antonio Marketing Mobile Course 30

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. No discussion of connected commerce, mobile ordering or the app economy is complete without analyzing the fraud threat.

Mobile 130

Mobile Case Study Customer Experience Study 130

FICO

APRIL 17, 2023

Home Blog FICO Hyper-Personalization Survey Highlights Boardrooms' Blind Spots New study from Forrester shows the value of hyper-personalization and the gaps businesses face today FICO Admin Tue, 07/02/2019 - 02:45 by FICO expand_less Back To Top Mon, 04/17/2023 - 10:10 Hyper-personalization is now front-of-mind among banking’s boardrooms.

Survey 52

Survey Customer Experience Analytics Study 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.”

Conference 195

Conference Payments Fraud Data 195

PYMNTS

OCTOBER 29, 2019

It aims to provide FIs with a single integration point and grant them access to a wide variety of FinTech products and services, including case studies, events and webinars. Keeping customers engaged is the primary goal of any business, and CUs are no exception. Deep Dive: CUs Work To Bridge The AI Innovation Gap.

Data 103

Data Maine Analytics Case Study 103

FICO

FEBRUARY 3, 2020

At FICO, we have the privilege of working with the smartest, most innovative folks in the financial industry on the thorniest, most complex problems facing the industry. Today’s post is a condensed version of my conversation with Jack Alton , CEO of Neuro-ID, about the challenges and opportunities in measuring and reducing customer friction.

Customer Experience 52

Customer Experience Analytics Branding Innovation 52

FICO

APRIL 1, 2020

Anat: One of my initial steps in my career in analytic software was to study industrial engineering and management (IE&M), specializing in enterprise information systems, at the Technion (Israel Institute of Technology). What do you find are the biggest opportunities and challenges?

Analytics 80

Analytics Customer Experience Software Fraud 80

FICO

MARCH 6, 2020

With the acquisition of Tonbeller in 2015, FICO expanded its fraud portfolio and moved into the growing market for financial crime and compliance solutions to bring the benefits of advanced analytics to a field dominated by rule-based systems. Just a few weeks ago, a market study estimated the cost of compliance for U.S.

Compliance 81

Compliance Technology Fraud Analytics 81

Gonzobanker

JANUARY 4, 2023

Payments plan – Payments is, in fact, a line of business that has a huge technology component, but it must also address innovation, adoption, usage, profitability, and customer experience. In our 2022 What’s Going On In Banking study, cybersecurity was the #2 concern of CEOs. digital banking).

Technology 78

Technology System Software Groups 78

FICO

APRIL 12, 2021

Their belief that “Big is Bad” correlates to why long-established products and services are suspect, when compared to start-ups and innovators, and the opinions of online strangers are more persuasive than corporate endorsements. Only 22% believe that the companies with which they do business tailor their customer experiences effectively.

Strategy 52

Strategy Data Analytics Company 52

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. Visa — One Market Center. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78