PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JANUARY 28, 2020

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. It was a weak landscape for events and concerts,” he said.

Taxes 130

Taxes Online Leadership Report 130

PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

blockchain 100

blockchain Boston US Customer Experience 100

Perficient

JULY 11, 2022

One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

DECEMBER 21, 2020

As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. A system that can protect customer information can help businesses avoid brand and operational damage.

Mobile 151

Mobile Fraud Policies Study 151

South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. An “event” can be a payment, an internal balance adjustment, or a name change on an account.

System 195

System Examples Operations Data 195

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

MAY 26, 2016

But according to newly released research by the NRA (National Restaurant Association — or buns, not guns, as it is fond of saying), a third of restaurant operators say they are behind in tech use. Finding cost-efficient solutions and convincing arguments as to their importance are paramount for restaurant operators,” Stensson said.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

NOVEMBER 9, 2016

Retail TouchPoints announced the award as part of its fifth annual Store Operations Superstar Awards, which recognize companies with the most creative and successful store operations strategies. The award follows a retooling of rue21’s store operations by Vice President of Store Operations Lori Gillin.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

SEPTEMBER 17, 2019

It is based on the operating system that runs on phones and tablets, but was modified to work with cars. The services will be embedded into the car’s operating system, so drivers can access the same features they use on their phones from their vehicles. Alexa can also roll the windows up and down and control the cabin temperature.

Google 171

Google Retail Customer Experience System 171

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

AUGUST 7, 2020

As Amazon continues to keep its Prime Day cards close, its decision to launch the event in India has come under scrutiny. Based on global coverage of India’s event, it has become evident that employee safety has as much to do with Prime Day as the revenue it will generate. Is India’s Prime Day a Test Case? . Life has to go on.

Video 181

Video Retail Seattle United States 181

PYMNTS

JULY 19, 2019

The locations will also include interactive components with new activities and events with brand stations. They can also design branded shops and custom experiences to create memorable experiences for children and parents. locations, with only four stores currently in operation in the country.

Retail 150

Retail US New York United States 150

FICO

JANUARY 11, 2022

In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking. 9 am PST/11 am CST/ 12 pm EST. Join me and my guest, analyst Alex Johnson of Cornerstone, as we discuss this concept of digital transformation for the customer journey. .

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

DECEMBER 11, 2018

Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” The retailer also planned in-store events that allowed children to play with toys, take home booklets and take pictures.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

FEBRUARY 16, 2018

“We think the presentation by retail experts of ‘either [online] or [offline]’ is a false choice,” Warby Parker CEO Neil Blumenthal told CNBC. “It After Warby Parker was founded online in 2010, the retailer pioneered the strategy of eCommerce retailers opening brick-and-mortar stores. “As

New York 101

New York Retail Online Meeting 101

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. While stores were closed, Fleet Feet saw tremendous growth in its online business. The retailer’s primary communications vehicle is email.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

SEPTEMBER 9, 2019

Settling the tens of thousands of claims and paying out those funds to all the consumers and businesses who need them will present a series of operational challenges over the next several weeks and even months, Ingo Money EVP and CPO Lisa McFarland told PYMNTS in a recent conversation. And beyond.

Payments 171

Payments Industry Cards United States 171

PYMNTS

SEPTEMBER 22, 2017

Whether a family looking for a quick and easy meal or a fan taking in his or her favorite sporting event, consumers have shown an interest in getting foods of all kinds more conveniently and quickly, thanks to the influence of mobile devices. Around the Mobile Order-Ahead world.

Mobile 129

Mobile Report New York California 129

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. Giving online shoppers a more personalized experience. So, our focus has been on delivering a customer experience that adds value.”. out of 100.

Online 100

Online Branding Retail Mobile 100

PYMNTS

JANUARY 20, 2017

Even with the myriad solutions and strategies being used today, the goal of most retailers implementing omnichannel strategies is rather simple: to make a consumer’s shopping experience, whether online, on mobile or in-store, consistent and enjoyable. billion online, according to the U.S. Taking Omni Totally Online.

Las Vegas 100

Las Vegas Retail Online Strategy 100

PYMNTS

NOVEMBER 2, 2018

New York City seems like a natural fit for the company’s second permanent store, as goop Chief Revenue Officer Kim Kreuzberger told Glossy that 12 percent of the company’s online sales come from the New York metro area (more than San Francisco and Los Angeles). to pick up online purchases via curbside services.

New York 116

New York Los Angeles Retail New York City 116

Jeff For Banks

JULY 5, 2022

And products started migrating online. And a branch, on average, cost about 1% of deposits in direct operating expenses. This is why online banks can pay higher interest rates. And oh by the way, it cost another 1% to support the operating expenses of support functions back at headquarters. billion in total assets.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

PYMNTS

SEPTEMBER 6, 2017

And one likely to get harder as Amazon seems to be constantly increasing its number of Prime Members, more customers each day seem to be converting to online and mobile ordering, and an ever-expanding list of retailers seems to be teetering on the brink of bankruptcy (unless of course they have already fallen right over the edge).

Retail 102

Retail United States Community Customer Experience 102

Jeff For Banks

DECEMBER 28, 2023

We offer an online portal where clients can view their reports down to the general ledger level. We make suggestions based on our experience, both in banking and with the hundreds of financial institutions we have had the honor to serve. We guide your institution into creating an operating plan, or the "how" to strategy execution.

Groups 85

Groups Capital US Community 85

Insights on Business

NOVEMBER 22, 2017

With IBM and SIBS’ strategic partnership, the main goal is to provide improved transaction integrity for all settled payments, prevent sophisticated fraudulent activities, and quickly detect fraudulent events.

Fraud 125

Fraud Payments Innovation Industry 125

FICO

APRIL 16, 2019

Over 50 percent of global online retail sales in 2018 originated from the region. While protection against fraud is important, some banks are still struggling to balance prevention with customer convenience,” said McConaghy. Smart communications is one tool lenders can use to deliver a frictionless customer experience.

Fraud 40

Fraud Survey Regional Cards 40

FICO

MAY 27, 2021

Many of our award winners rose to the task with new solutions and capabilities built on analytic decisioning investments that helped them to pivot to new operating models and constraints. Customer Onboarding & Management. Ignazio Provinzano , head of risk operations at Swisscard (2019 winner. Read the full Volvo story here.

Analytics 52

Analytics Fraud Management America 52

Celent Banking

NOVEMBER 3, 2015

Last week my colleague Dan Latimore and I were at Money 20/20, which in four short years has become a “must attend” event in payments and Fintech. Chase is developing a wallet that will be available to all of its 94 million cardholders to use in-store, in-app and online. how to trigger payment, where it is accepted, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

PYMNTS

AUGUST 17, 2017

Looking back over a five-year time frame, with an eye on innovation that has enabled all of the above top-down momentum in payments, the executive said the most important events have included a real “difference between infrastructure changes and what the customer might see.”. ”

Innovation 103

Innovation Payments Bitcoin Samsung 103

FICO

FEBRUARY 1, 2021

At the risk of stating the obvious, we can likely all agree that the pandemic has significantly accelerated the adoption of online and mobile banking. We learn, adapt, and make the needed investments to better position ourselves for the next event that we can be assured are to come. So, now what? Does anything above strike a chord?

UX 68

UX Analytics Resources Data 68