PYMNTS

FEBRUARY 3, 2020

And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again.

ATM 165

ATM Digital Banking Innovation Video 165

FICO

AUGUST 11, 2021

Compounding these are the complex nature of data processing, analytics, decisioning and operational execution in a variety of business processes, which can make change complex, costly and slow, hindering innovation and eroding competitive advantage. At the same time, they can take major steps in their ability to innovate and deliver change.

Customer Experience 52

Customer Experience Analytics Strategy Innovation 52

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Innovation Leader.

Resources 139

Resources Leadership Technology Management 139

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 145

Arizona Kansas City Industry Phoenix 145

Cisco

MARCH 26, 2021

The last year has brought change and innovation. Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. What constitutes a next-generation bank branch and how can one be implemented?

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem.

Mobile 123

Mobile ATM Innovation Strategy 123

Insights on Business

DECEMBER 10, 2017

Banks, on the other hand, in addition to understanding complex regulations and having greater access to capital, know their customers and have their trust. Banks provide trust and infrastructure to a partnership with fintech. Banks are also innovators.

Fintech 115

Fintech social media Apple Google 115

The Financial Brand

NOVEMBER 24, 2020

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust. The post Satisfaction Drops As People Bank Digitally More Often: How to Avoid That appeared first on The Financial Brand.

How To 41

How To Branding Mobile Customer Experience 41

Gonzobanker

FEBRUARY 23, 2022

As the collision of traditional banking and fintech continues, there will be more competition and more innovative banking solutions due to the increasing number of actors seeking defensible niches and operational scale. As the gold rush period shakes out, Cornerstone predicts only one in five banks will have a strong enough I.T.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Accenture

APRIL 30, 2019

Nevertheless, our research allowed us to separate retail banking customers into four distinct “personas” that can give providers a great deal of insight into how to structure their offerings and stay relevant. Pioneers , for instance, look like the ideal customers for a modern digital bank.

Survey 151

Survey Marketing Groups Study 151

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? This would require addressing the “how to cloud” first before deciding on alternative target platforms.

Fintech 132

Fintech Video Lending Industry 132

FICO

JANUARY 24, 2018

In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain. Sure enough, Arif Ahmed, SVP of Payments & Emerging Tech Innovation at U.S.

Conference 55

Conference Customer Experience Maine Exercises 55

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? What can banks learn from FinTech Innovation?

Fintech 70

Fintech Innovation Lending Video 70

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Jill is continually demonstrating just how loud a $300 million community bank can roar! There have been many come-and-go digital banks.

Idaho 172

Idaho Community Industry Strategy 172

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? This would require addressing the “how to cloud” first before deciding on alternative target platforms.

Fintech 93

Fintech Video Lending Industry 93

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

NOVEMBER 28, 2016

It’s not that customers are completely ditching bank branches, but with the increased usage of mobile and online banking, customers are heading to the branch less frequently than they were years ago, Michael Abbott , digital lead of North America financial services for Accenture , explained.

Mobile 100

Mobile Study Payments America 100

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? This would require addressing the “how to cloud” first before deciding on alternative target platforms.

Fintech 70

Fintech Video Lending Industry 70

Insights on Business

JUNE 11, 2016

Focus is on innovation: removing friction, streamlining processes, updating stale business models and leveraging insights to dramatically improve clients engagements. Clients are transforming digitally but also rethinking how humans and machines interact, out-thinking competitors, opening up a Cognitive Era with cognitive banking.

Security 70

Security System Compliance Course 70

NCR

APRIL 4, 2017

The rise of digital banking has led to fewer opportunities for person-to-person interactions with customers, and banks are setting the bar high for their non-human ambassadors. However, AI could also help banks serve their customers more effectively by giving them easier access to relevant information.

Training 61

Training Branding Customer Experience Data 61

FICO

MARCH 30, 2023

Cost is a big reason why – the less folks get cash from ATMs, the more costly it is per transaction to serve customers. This is simply the natural evolution as people rely more and more on digital banking using their device of choice. Fortunately, my bank has been increasingly proactive about educating me about scams.

Fraud 52

Fraud ATM South Carolina Management 52

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions.

Innovation 153

Innovation Regional System America 153

The Financial Brand

MAY 19, 2021

The rise of digital challengers drives a rethinking of outdated business models and a new perspective on how to make a bank future-ready. The post Can Traditional Banks Keep Pace With Fintech Challengers? appeared first on The Financial Brand.

Fintech 40

Fintech Branding How To Customer Experience 40

Independent Banker

DECEMBER 31, 2022

William West: In a macro sense, we’re just trying to read the tea leaves in terms of what’s happening in the economic landscape that will affect our bank. Those are the things that we’re trying to figure out how to read as we put our 2023 budget together. It’s a major undertaking for a bank of our size. Colleen Morrison.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

SEPTEMBER 15, 2017

The bot can even help customers save by setting goals like not spending more than $200 a month dining out and informing them when they are getting close to that limit. The value lies in how that information is being used — how to make it actionable. Information is not the most valuable asset here, Oren said.

Data 111

Data Cards Branding Management 111

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

Alex Jimenez

FEBRUARY 27, 2019

IBM knows how to throw a party, regardless. The topics discussed varied from arcane technology topics to discussions about general innovation. The hot topics that I heard during these four days were: AI, Cloud, Diversity, and Innovation. Other topics that I sought were Cybersecurity, and APIs (Open Banking). Innovation.

blockchain 40

blockchain Conference Security Innovation 40

South State Correspondent

OCTOBER 28, 2022

This was followed by a focus on banking-as-a-service, embedded finance, open banking, Web 3.0, Most of the conversations at the conferences were around how to architect, execute, and attract/retain the required talent to pull these solutions off. Banks are just starting to realize this. It is closer to five.

Conference 195

Conference Technology Las Vegas Trends 195

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. A Scalable, Flexible Platform Following its launch, Trust received feedback from customers on how it could refine its offering.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. Chase prioritizes hiring technical talent to lead innovation. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

SEPTEMBER 27, 2016

My name is Harry “Hank” Foresight, and I started my new role last week as the Executive Vice President of Retail Banking for Van de Lay Bank & Trust. I know Dirk has great interests in innovation labs, life coaching and competitive yoga, so I know he will remain a busy man. 2: Processes Stink and We Will Improve Them NOW.

Retail 60

Retail Strategy Training Compliance 60

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. With an ISO20022 message, banks can provide and receive detailed information about the transaction, like the purpose of the payment, full party details, and remittance information.

System 195

System Data Examples Payments 195

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

MAY 21, 2019

As a thought experiment, imagine if one evening Amazon CEO Jeff Bezos had one too many cocktails and errantly gave an order to purchase your bank. The framework to assess the acquired bank is based upon Bezos’ famous 2016 shareholder letter that outlines Amazon’s core business philosophy.

Customer Experience 112

Customer Experience Analytics Management Operations 112

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. As consumers’ needs are changing, they don’t want to have to figure out multiple channels and platforms. “I

ATM 155

ATM Mobile Digital Banking Online 155