Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Threat of fintechs is also a reality.

America 100

America Digital Banking Strategy Fintech 100

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. An executive from Ally Bank made an interesting observation at a recent industry conference. This is an opportunity for banks.”.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Alex Jimenez

FEBRUARY 1, 2019

The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology. Some researchers and consultants conduct customer opinion surveys with biased questions and limited responses. I don’t contest that 11% of people answering the survey are unhappy.

Survey 40

Survey Strategy ATM Analysis 40

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space. Yet, the report also shows the limitations of the U.K.’s

Fintech 155

Fintech Maine Survey Regulation 155

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JANUARY 27, 2021

The banking industry faces many day-to-day business challenges, including competition with digitally native FinTechs and the ubiquitous social distancing restrictions brought on by the pandemic. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

PYMNTS

APRIL 4, 2019

Said Wain, “I see the results from this survey confirming some of the learnings from the last survey … just because you run an innovation project does not mean the infrastructure is ready for it.”. FinTechs are viewed as collaborators , and per the PYMNTS/i2c research, only 6.5 The ambition certainly was – and is – there.

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

APRIL 1, 2019

At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. According to this survey of credit union customers, an overwhelming 81.3 That is, if they choose the right FinTech. For example, 49.1

Innovation 141

Innovation Fintech Fraud Security 141

Banking 2020

JUNE 12, 2015

Passwords are passé; biometrics is the future of banking: Banks are beginning to use biometrics to help authenticate customers, adding a level of convenience to banking for both consumers and financial institutions. Do Americans hate bank branches so much they’d rather use their phone?:

Fintech 40

Fintech Customer Experience Regulation Survey 40

Independent Banker

DECEMBER 31, 2022

Payments account for up to 30% of bank revenue, and that income stream is under attack. Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. billion-asset Bank of Tampa in Tampa, Fla. billion-asset Texas First Bank in Texas City, Texas.

Trends 140

Trends Payments Community Bank Texas 140

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. 2: Talent Shortage. A national unemployment rate of 3.6%

Resources 146

Resources Leadership Technology Management 146

Chris Skinner

JUNE 2, 2017

IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. PREVIOUSLY CHCH SURVEYED 100’S OF PEOPLE IN RURAL TOWNS IN CENTRAL CHINA ABOUT HOW THEY USE WECHAT. DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Conference Mobile Customer Experience 259

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MARCH 3, 2020

This enables banks to reduce their overhead by decreasing their real estate costs, and customers can use these tools to quickly and efficiently access in-branch services, even if they have to travel farther to do so.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

FEBRUARY 4, 2019

The deal, which was announced by the company in January, marked a landmark occasion in the FinTech sector. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey. The approximate value of Fiserv’s stock-based acquisition deal for First Data was $22 billion.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Chris Skinner

FEBRUARY 2, 2017

In this report, they have this chart: The Deloitte report talks about Digital DNA, and articulates the clear cultural change that must take place to get digital in your company’s DNA: Being digital is significantly different from the traditional way of doing things in FSI firms.

Study 150

Study Customer Experience Survey Software 150

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

Independent Banker

DECEMBER 31, 2022

West: We have a major initiative to significantly improve our digital delivery system. On the heels of that, we’re going to build a new digital banking platform and data warehouse. It’s a major undertaking for a bank of our size. We’re about to launch our loan automation, which will be our 2023 project. Colleen Morrison.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

MAY 7, 2020

The role application programming interfaces (APIs) play in allowing financial institutions (FIs) and FinTechs to cooperate on banking products without worrying about interoperability between systems is crucial. API monitoring tracks several variables, including performance with customers and technical issues.

Examples 151

Examples social media Fintech Study 151

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. A 2018 IDC survey found that companies using Stripe’s payments platform reported a 24% lower operational cost relative to traditional online payment processing.

Online 98

Online Company Retail Payments 98

Gonzobanker

DECEMBER 19, 2022

In 2021, there were more than 120 fintech IPOs in the U.S., 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. 1 issue raised by CEOs in our surveys, bankers had to craft a new and compelling post-Covid value proposition to attract it. What a year.

Community 216

Community Fintech Industry Innovation 216

FICO

JANUARY 19, 2018

Consumers Demand Personalized Digital Engagement from Banks, In Real Time, On Any Channel. However, while financial technology (FinTech) startups have created challenges for their legacy competitors, traditional banks and credit unions have been much more resilient than their equivalents in retail.

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

DECEMBER 6, 2018

One of the biggest ways FinTech firms have been able to gain a competitive edge on traditional banks, for small business (SMB) customers, is through relationship-building. Banks are shuttering their physical branch locations at the fastest pace in years, according to The Wall Street Journal ( WSJ ).

Training 161

Training Fintech Lending Customer Experience 161

Fintech Labs Insights

JULY 22, 2015

At the upcoming FinDEVr , 60 leading fintech companies will present their developer-friendly APIs, SDKs, and other solutions to an audience of financial builders and their technical colleagues. It’s the one place to gather tips and techniques from a wide cross section of fintech players in just two days, all at an affordable price.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

AUGUST 18, 2016

Modern technology has trained consumers to expect digital and mobile solutions for everything from getting directions to buying new shoes to be both easy to understand and secure. The same goes for digital banking. PYMNTS recently caught up with Dancu to discuss security and authentication in the digital banking space.

Security 100

Security Digital Banking Mobile Innovation 100

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey. Industrial automation & robotics.

Industry 101

Industry Technology Online Video 101