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How FinTech Keeps Banks Focused On Customer Experience With AP Automation

PYMNTS

FinTechs are helping banks focus on the customer experience through accounts payable (AP) automation. told PYMNTS in an interview that banks foundationally value “the relationship they have with the customer” and “they understand the customer.”

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CBW Bank sharpens focus on digital banking, fintech collaboration

Payments Dive

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

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Two more groups submit Singapore digital banking license bids

Bank Innovation

Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits. Beyond Consortium, led by one of Asia’s largest massage chair makers, V3 Group Ltd.

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First Three Digital Banking Licenses Awarded In Hong Kong

PYMNTS

Hong Kong has issued its first digital banking licenses, in a move toward strengthening the city’s financial sector, according to reports. The Hong Kong Monetary Authority (HKMA) gave the licenses to three outfits: the first went to Livi VB, a joint venture between the Bank of China (Hong Kong), JD Digits and Jardines.

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Wolf, Goat and Cabbage: The Digital Customer Experience Riddle

FICO

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey?

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Cross River And Cloud Payment Co RS2 Form Digital Banking Partnership

PYMNTS

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

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How Banks Can Guide FinTechs Through Their First Economic Downturn

PYMNTS

From competitors to collaborators, the FinTech boom introduced a field of opportunity for traditional financial institutions to team up with an industry newcomer to become more agile and modern with their own product offerings. On the other hand,” he added, “the pandemic doesn’t just spare FinTechs. Financing Burdens.

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