Celent Banking

APRIL 25, 2016

In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Threat of fintechs is also a reality. They launched in March of this year.

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America Digital Banking Strategy Fintech 100

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. The segments that are more important than others is a clue to understanding a bank’s strategy. Historically, banks sold through branches and in (more or less) narrowly defined geographic areas. They’re wrong.

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Strategy Customer Experience Fintech blockchain 88

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

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Fintech Video Lending Industry 132

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Paul Murphy, founder of Murphy & Co.

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Fintech Community Regional Technology 195

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

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Fintech Video Lending Industry 93

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

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Fraud Digital Banking social media Security 74

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

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Digital Strategies Strategy Leadership Customer Experience 174

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

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Fintech Video Lending Industry 70

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? What can banks learn from FinTech Innovation?

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Fintech Innovation Lending Video 70

PYMNTS

FEBRUARY 13, 2020

That’s a challenge, as banks have traditionally plied their trade through face-to-face interactions. The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. Brown said the company has been working to become a software company, with digital-first banking firmly in the crosshairs.

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Millennials Digital Banking Mobile Course 231

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. 2: Talent Shortage. Enterprise Resource Manager.

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Resources Leadership Technology Management 146

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. This is especially true if they’re going to compete with new digital banks and platform companies that are unhindered by the legacy applications and infrastructure. This is essential.

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Meeting Customer Experience System Guidelines 111

PYMNTS

FEBRUARY 4, 2019

For retailers that struggle to maintain a seamless experience through multiple channels, solution providers are rolling out new tools such as software development kits (SDKs). Customers bag their purchases at a checkout station, and a receipt is available through the app or via email. From Dollar General to Roche Bros.

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Innovation Retail Mobile Massachusetts 126

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

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Innovation Customer Experience Strategy Operations 78

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

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blockchain Lending User Experience Mobile 171

Celent Banking

DECEMBER 20, 2016

At the same time, banks have recently begun to focus wholeheartedly on the customer experience of their clients, seeking to improve and coordinate the various interactions that consumers have across multiple and diverse touchpoints. The “E” stands for Experiences, plural. PFE becomes normal digital banking.

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Customer Experience Digital Banking Management Mobile 100

Chris Skinner

FEBRUARY 2, 2017

I often refer to it with the line that banks were built in the last century for the physical distribution of money as paper in branches with buildings and humans; now they have to be rebuilt for the digital distribution of money as data in the network with software and servers.

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Study Customer Experience Survey Software 150

Gonzobanker

DECEMBER 17, 2021

A few years ago, very few people would have guessed that tens of billions of dollars would be invested in fintech vendors and solutions annually – except it happened. 2021 fintech investments, merger activities, and overall focus were off the charts. Best Fintech Acquisition by a Bank. Fintech Acquiring Bank.

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Fintech Strategy Leadership Lending 147

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. This is what connects a bank’s services with third parties.

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Security CA Payments Big Data 100

Gonzobanker

SEPTEMBER 4, 2018

First, the contact center fintech market has been subjected to non-stop consolidation and ownership changes as of late. Just last month, customer experience player Avtex acquired competitor and fellow Genesys re-seller/integrator Adapt Telephony Services. Third, bank and CU contact centers are small fish in very big ponds.

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Technology Resources Fraud Strategy 117

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank.

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Idaho Conference Data Marketing 148

PYMNTS

JULY 18, 2019

Digital natives, he continued, are highly-comfortable with both hardware and software applications. It’s only natural that they should look eagerly toward the 41,000 applications that are on offer to help them bank, save, invest and transact. Gain that foothold, he said, and there’s runway to release version 2.0 and beyond.

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Innovation Study Technology Millennials 155

Fintech Labs Insights

SEPTEMBER 8, 2015

Backbase will be talking about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong open-API strategy Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core or third-party vendor to create a best-of-breed digital banking offering for their clients.

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San Francisco Customer Experience Digital Banking Software 12

PYMNTS

JANUARY 16, 2020

As reported, PSCU is setting its sights on creating an end-to-end payments platform, embracing cloud technology and expanding Lumin Digital , the organization’s proprietary digital banking platform. Digital banking efforts were once only realistic for the most deep-pocketed of traditional FIs.

Digital Banking 139

Digital Banking Analytics Data Customer Experience 139

William Mills

MAY 9, 2018

There are a number of great events in FinTech but this one I do my best to attend each year. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience.

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Security Samsung Strategy San Jose 40

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

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Chicago Retail Branch Design Training 98

Independent Banker

DECEMBER 31, 2022

West: We have a major initiative to significantly improve our digital delivery system. On the heels of that, we’re going to build a new digital banking platform and data warehouse. It’s a major undertaking for a bank of our size. We’re about to launch our loan automation, which will be our 2023 project.

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Community Bank Community Tampa North Carolina 91

Alex Jimenez

FEBRUARY 27, 2019

For four days I listened to all types of presenters, met with IBM and partner representatives, talked to people in all kinds of industries, and finally met in person a fintech-verse friend I have known for many years, Spiros Margaris. Admittedly, I’ve been away from directly managing digital banking and haven’t kept up with IBM Trusteer.

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blockchain Conference Security Innovation 40

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Historically, the CFO was responsible for choosing a company’s payments provider and processing software. Source: Stripe. focus on developers.

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Online Company Retail Payments 98

Gonzobanker

DECEMBER 19, 2016

Agile Banking Quote of the Year – “ If something takes three years to build, it’s too late. From Hancock Bank’s Jennifer Wilson at FIS Connect. Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements.

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Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Agile Banking Quote of the Year – “ If something takes three years to build, it’s too late. From Hancock Bank’s Jennifer Wilson at FIS Connect. Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements.

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Utah System Community Marketing 60

William Mills

SEPTEMBER 9, 2016

An App Store for FinTech applications. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Check back for new updates throughout the day.

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social media ATM Mobile Customer Experience 40

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. Double-Edged Digital Banking Sword. Consumers want the latest mobile capabilities.

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Mobile Community Bank Tools Community 100

PYMNTS

MAY 21, 2016

Just like a human learning a new language, Santander UK’s voice assistant will bene t from experience communicating with customers before it picks up on certain aspects of the English language, Metzger said. To download the May edition of the Digital Banking Tracker™, click the button below. About the Tracker.

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Technology Trends Maine Digital Banking 115

FICO

MARCH 31, 2021

As of 2017, 62% of organizations have moved to a cloud-hosted call centre software solutions. Cloud contact centres are 27% cheaper and experience 35% less downtime than their on-premises counterparts. We can expect contact centres to continue to evolve into more comprehensive, digital-first customer experience centres of excellence.

Customer Experience 52

Customer Experience Examples Trends Data 52

William Mills

SEPTEMBER 7, 2016

Provides mobile banking to banks and credit unions. But came here to talk about BankJoy API –Which provides advance banking out of the box. Their API is already integrated in a few core systems and other fintech necessitates. Also a pretty good customer experience. Their application is middleware.

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Mobile Cards Fraud Data 40