PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. The dominance of physical banking has waned over the past 2 decades. The digital divide spans countries as well. Source: PwC.

Digital Banking 98

Digital Banking US Online FDIC 98

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Jack Henry continues to build out its Banno platform from a prior acquisition and is rapidly moving its customer base away from the NetTeller internet platform.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JANUARY 28, 2020

If it’s the latter — or some combination of the latter — that means working with FinTechs or other financial services players that are not traditional FIs. Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. ” Can banks be personal without branches? Image: iStock/diego_cervo.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. The Palo Alto, California startup said the no-fee account is the company’s latest move to build a next-generation banking service that is branchless, automated and optimizes every dollar.

Fintech 151

Fintech California New York ATM 151

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JUNE 21, 2019

Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. Finding Friendly Ground With FinTech Firms. Credit unions need to really pay attention to what a customer truly values in an interaction.”. The challenge lies in the “how.”

Fintech 163

Fintech Fraud Data ATM 163

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec. The platforms have added new digital solutions for financial budgeting and tracking as well.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. The segments that are more important than others is a clue to understanding a bank’s strategy. The notion of “branch as attractor” has been eroding for 20 years as the point of attraction shifted to online search.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

Accenture

JUNE 17, 2019

Open APIs, for example, serve as a bridge between software components to connect banks with ecosystem partners (such as fintechs) in providing better customer service, enable end-to-end straight-through processing and help banks shrink their legacy systems’ footprint in favor of lightweight architectures built on microservices and the cloud.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

SEPTEMBER 17, 2019

About 40 percent of all ATO attacks now count as high-risk, meaning banks of all shapes and sizes must reexamine how they think about data protection, security and the tools they use to guard against emerging threats. Arou nd the Digital Banking World. digital bank Monzo. market debut. About the Tracker.

Fraud 196

Fraud Digital Banking Delaware Tools 196

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. An executive from Ally Bank made an interesting observation at a recent industry conference. This is an opportunity for banks.”.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

NOVEMBER 4, 2019

Online lending marketplace Prosper has teamed up with BBVA USA to offer a new way for consumers to apply for a home equity line of credit (HELOC), which involves significantly less paperwork and waiting than traditional means, according to a release. The rates will be competitive, and BBVA offers bank-paid closing costs.

Alabama 100

Alabama New Mexico Arizona Colorado 100

PYMNTS

NOVEMBER 4, 2019

Online lending marketplace Prosper has teamed up with BBVA USA to offer a new way for consumers to apply for a home equity line of credit (HELOC), which involves significantly less paperwork and waiting than traditional means, according to a release. The rates will be competitive, and BBVA offers bank-paid closing costs.

Alabama 100

Alabama New Mexico Arizona Colorado 100

PYMNTS

AUGUST 12, 2020

Small businesses have landed at the center of B2B FinTechs’ and financial service providers’ latest collaborative efforts. In this week’s roundup of open banking initiatives and bank-FinTech tie-ups, PYMNTS finds a renewed push to strengthen SMB banking experiences including financing, account management and more.

North Carolina 193

North Carolina Fintech Technology Community 193

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. Digital demands. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

The Financial Brand

SEPTEMBER 13, 2021

The shift to an online landscape revolutionized banking. The post People Love Digital Banking, But Will They Surrender All Their Data? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The industry is evolving how it shares data but consumers aren't prepared.

Digital Banking 42

Digital Banking Data Banking Trends Analysis 42

PYMNTS

DECEMBER 10, 2020

Bank is trying to adapt to the pandemic holidays with new eCards meant to spread cheer through contactless cash gifting, according to a press release. The eCards can be sent alongside payments made as gifts via Zelle in the bank's mobile app.

US 161

US Cards Customer Experience Trends 161

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space. Yet, the report also shows the limitations of the U.K.’s

Fintech 155

Fintech Maine Survey Regulation 155

BankNXT

MAY 31, 2016

Devie Mohan looks at the rise of the newly banked – a group banks should focus on to keep customers and improve the customer experience. Why the newly banked will be the biggest problem for digital banks on BankNXT.

Digital Banking 40

Digital Banking Customer Experience Groups Trends 40

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. Funds can be disbursed into their Investors Bank account within minutes.

Lending 101

Lending New Jersey Online Customer Experience 101

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. CFOs must recognize and accept that a digital journey that is judged by the customer experience it creates is messy.

Customer Experience 144

Customer Experience Strategy Community ATM 144

Fintech Labs Insights

JUNE 29, 2021

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces. NEW : Looking for digital banks, lenders or corporate charge/credit cards serving small businesses?

Online 15

Online DC Denver Atlanta 15

PYMNTS

FEBRUARY 13, 2020

That’s a challenge, as banks have traditionally plied their trade through face-to-face interactions. The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. Looking At Open Banking. Open Banking is taking root in the U.S. Here, geography plays a role.

Millennials 231

Millennials Digital Banking Mobile Course 231

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

NOVEMBER 12, 2020

Banks and financial institutions (FIs) have been layering patches and tools on top of outdated core banking systems for so long that it’s become a Frankenstein’s monster of tech entanglement. This is leading more of our clients to instruct us to ‘turn on’ PayPal and other wallets in their customer experiences because it is relevant.”.

Mobile 202

Mobile Study Tools FDIC 202

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. It doesn’t matter where you are banking, if you have a problem you want to be able to reach out at any time and get that problem solved,” Jack Lynch, chief risk officer at PSCU , told PYMNTS in a recent discussion.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JANUARY 27, 2021

The banking industry faces many day-to-day business challenges, including competition with digitally native FinTechs and the ubiquitous social distancing restrictions brought on by the pandemic. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 22, 2020

Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers.

Security 133

Security Data Fraud Tools 133

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Enterprise Resource Manager.

Resources 146

Resources Leadership Technology Management 146