PYMNTS

JUNE 21, 2019

Finding Friendly Ground With FinTech Firms. That is a big revelation — fundamentally, it means that when people are planning their future, saving for retirement or planning a loan for a home, they are willing to trust that to a FinTech simply because of ease of use and access,” she said. Using Data To Build What’s Next.

Fintech 163

Fintech Fraud Data ATM 163

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Banks and credit unions are maturing their internal digital support capabilities.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Your existing customers expect and deserve VIP treatment. Respect the data.

Digital Banking 52

Digital Banking System Data Customer Experience 52

PYMNTS

JANUARY 28, 2020

If it’s the latter — or some combination of the latter — that means working with FinTechs or other financial services players that are not traditional FIs. Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JANUARY 27, 2021

The banking industry faces many day-to-day business challenges, including competition with digitally native FinTechs and the ubiquitous social distancing restrictions brought on by the pandemic. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

FICO

MARCH 11, 2021

Delivering leading AI-driven fraud prevention to a new business model. Conductor, the leading payments and banking-as-a-service platform in Latin America, has increased fraud detection by 25 percent and reduced overall payments fraud by 18 percent. You can read more about this story in the full media release.

Fraud 52

Fraud Analysis Cards Payments 52

PYMNTS

JUNE 29, 2020

In an interview with PYMNTS earlier this month, Mzukisi Rusi , head of technology delivery in North America at Entersekt , said the stage has already been set for the shift to digital.

Fintech 151

Fintech California New York ATM 151

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: PwC. Globally, 1.7B

Digital Banking 98

Digital Banking US Online FDIC 98

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Independent Banker

DECEMBER 31, 2022

Payments account for up to 30% of bank revenue, and that income stream is under attack. Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. billion-asset Bank of Tampa in Tampa, Fla. billion-asset Texas First Bank in Texas City, Texas.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. Digital-First Banking’s Advantages. million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. That is, if they choose the right FinTech. For example, 49.1

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

OCTOBER 22, 2020

Alacriti is rolling out a new solution that will link banks and credit unions (CUs) with the burgeoning work of real-time payments, or RTP. The New Jersey-based FinTech on Thursday (Oct. 22) unveiled its Cosmos for RTP solution.

New Jersey 146

New Jersey Customer Experience Fraud Payments 146

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Paul Murphy, founder of Murphy & Co.

Fintech 195

Fintech Community Regional Technology 195

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences). Almost every bank and brand we spoke with will increase their investment in these two areas for 2023.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

DECEMBER 19, 2022

In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. In 2021, there were more than 120 fintech IPOs in the U.S., 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought.

Community 216

Community Fintech Industry Innovation 216

ZootBlog

FEBRUARY 6, 2019

The post Good Intentions, Bad Security – Finding Footing in Fintech appeared first on Zoot Solutions. But until last year, I spent very little time thinking about financial inclusion. When we launched […].

Security 67

Security Fintech Strategy Industry 67

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. The New CIO Skillset. Enterprise Resource Manager.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79

Gonzobanker

SEPTEMBER 4, 2018

First, the contact center fintech market has been subjected to non-stop consolidation and ownership changes as of late. Just last month, customer experience player Avtex acquired competitor and fellow Genesys re-seller/integrator Adapt Telephony Services.

Technology 117

Technology Resources Fraud Strategy 117

Fintech Labs Insights

OCTOBER 20, 2020

In the past 5 years, FIS’s accelerator has helped 57 startups find product/market fit in the difficult-to-get-started fintech world. Cirrus Secure 7-minute demo @FIS Fintech Accelerator Demo Day. Sample Clients – Zions Bank – NBH Bank – Bank of the West (BNP Paribas) – Byline Bank – ConnectOne Bank.

Fintech 15

Fintech San Francisco NJ Arkansas 15

Gonzobanker

DECEMBER 17, 2021

A few years ago, very few people would have guessed that tens of billions of dollars would be invested in fintech vendors and solutions annually – except it happened. 2021 fintech investments, merger activities, and overall focus were off the charts. Best Fintech Acquisition by a Bank. Fintech Acquiring Bank.

Fintech 147

Fintech Strategy Leadership Lending 147

PYMNTS

OCTOBER 8, 2019

He added that CUs need to be cutting edge with technology, especially as FinTechs make it a goal to gain market share from traditional FIs, who are, of course, also focused on delivering satisfying customer experiences. And one credit union experiencing a cyber hit is always a huge concern.

United States 102

United States Millennials Course Lending 102

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

SEPTEMBER 15, 2017

According to Oren, banks have a ton of data on their customers, yet they’re leveraging very little of it to the customer’s benefit. On the bank’s side, when they leverage conversational AI and deploy a banking bot, it increases efficiency, reduces costs and streamlines the customer experience.

Cards 111

Cards Data Branding Management 111

Fintech Labs Insights

APRIL 18, 2017

IBM Trusteer helps protect digital banking applications as well as personal devices from financial cyber threats, such as advanced malware and phishing attacks. Behavioral biometrics distinguishes between legit users and fraud. He has expertise in online banking, online fraud, ID verification, and theft prevention.

San Jose 18

San Jose Fraud Customer Experience Analytics 18

FICO

APRIL 21, 2020

In the third installment of my series , here are some insights about the future of banking and what small business lenders should prepare for in a post-Coronavirus economy. More Contactless Customer Experiences. Digital banking technologies are becoming more automated and less visible.

Community Bank 75

Community Bank Community Lending Fraud 75

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Fraud prevention tools. Additionally, the company must underwrite risk, and is on the hook in the event of fraud or returned items. Source: Finix.

Online 98

Online Company Retail Payments 98

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 98

Chicago Retail Branch Design Training 98

PYMNTS

MAY 22, 2019

Where once, as he said, “several years ago, the best mobile strategies were typically tied to top-tier banks, today, banks and credit unions of all sizes, from coast to coast, have effectively leveraged a growing FinTech ecosystem of tools, technology and partners.”. and acquire more customers. The Application Continuum.

Mobile 168

Mobile Fraud Online Strategy 168

William Mills

MAY 9, 2018

There are a number of great events in FinTech but this one I do my best to attend each year. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience.

Security 40

Security Samsung Strategy San Jose 40