Gonzobanker

MARCH 28, 2024

This initiative is proceeding, but it has faced delays and unexpected changes concerning which products will fill each part of the retail and business digital tech stack. Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 145

Arizona Kansas City Industry Phoenix 145

Fintech Labs Insights

JULY 11, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. For the most part, financial technology event planners are organizing in-person gatherings, often with a virtual option. And prices tend to rise as the event draws closer. 200 speakers.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

Fintech Labs Insights

JANUARY 18, 2023

Below is our curated list of the best global banking tech events and conferences in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Nashville Charlotte 12

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Fintech Labs Insights

MAY 2, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. For the most part, financial technology event planners are organizing in-person gatherings, often with a virtual option. And prices tend to rise as the event draws closer. 100+ speakers.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. A Scalable, Flexible Platform Following its launch, Trust received feedback from customers on how it could refine its offering.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

JULY 16, 2020

Unfortunately, Weyl added that it’s often consistently frustrating — and largely a terrible experience for consumers who try to collect in the event of a canceled trip. Customers can even provide their card or banking information so that if a payout occurs, Koala automatically and instantly transfers it.

Policies 254

Policies Examples Innovation Customer Experience 254

PYMNTS

DECEMBER 28, 2020

Developments From The World Of Digital-First Banking. In this month’s Feature Story, CarrieAnne Cormier , senior vice president of retail operations and strategy for Avidia Bank , discusses why maintaining a constant line of contact with customers is critical to success in a digital-first banking space.

ATM 182

ATM Meeting United States Industry 182

Insights on Business

SEPTEMBER 13, 2018

From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time.

Operations 184

Operations Case Study Customer Experience Analytics 184

Bobsguide

JULY 12, 2022

The accelerated trends for more digital banking, a declining use of cash for everyday payments, and a reduction in ATM networks are increasing the cost of managing, moving, and securing physical cash. This reduces the cost of cash operations to deliver the best customer experience.

ATM 88

ATM Management Customer Experience Operations 88

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JUNE 29, 2020

The demand to move to digital financial services has been greatly accelerated by recent events like nationwide shelter-in-place orders due to Covid-19. In an interview with PYMNTS earlier this month, Mzukisi Rusi , head of technology delivery in North America at Entersekt , said the stage has already been set for the shift to digital.

Fintech 151

Fintech California New York ATM 151

Gonzobanker

MAY 14, 2019

What would financial institutions do if, in the next three years, 80% of servicing transactions and half of all new deposit/loan sales still being done in branches moved to digital channels? Banks have contingency plans for extreme occurrences like interest rate shock, credit turn-downs and all sorts of natural disasters. We think not.

Customer Experience 131

Customer Experience Digital Banking System Strategy 131

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. As consumers’ needs are changing, they don’t want to have to figure out multiple channels and platforms. “I

ATM 155

ATM Mobile Digital Banking Online 155

Gonzobanker

MARCH 24, 2021

Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Reality According to Customer Experience Executives. —President Merkin Muffley, Dr. Strangelove. These execs have a very, very large voice in planning.

Customer Experience 130

Customer Experience Strategy Community ATM 130

PYMNTS

MARCH 26, 2020

I think you’re going to see the same thing happening over and over again in the world of data share and open banking, and how we try to migrate strategically toward being more open with information that’s being shared back and forth in order to build those better, more predictive customer experiences.”.

Innovation 241

Innovation Fintech Data Examples 241

Gonzobanker

JUNE 26, 2019

Digital & Marketing. Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications.

Idaho 131

Idaho Michigan System Lending 131

Celent Banking

DECEMBER 20, 2016

The event was held in London on 6th-7th December. Unlike one once stalwart retail banking industry event in the US, RBR’s attendance has been on a multi-year growth trajectory. This year, attendance was up 20% over 2015 and included delegate representatives of 116 banks from 53 countries. It was time well-spent.

Case Study 100

Case Study Metro Study Capital 100

Celent Banking

SEPTEMBER 12, 2014

Not too long ago I was at a client event and had the pleasure of trying on Google Glass for the first time. I found the experience to be much less intrusive or distracting as I expected, but the applications within banking were still too immature to be useful.

Google 201

Google Video Strategy ATM 201

Celent Banking

OCTOBER 21, 2014

It also encompasses re-thinking how a branch should look like and what services it should provide as an integral part of the customer experience. In this context I had the chance to moderate a panel during last week Next Bank Americas. The implications of this scenario are daunting for banks. What do YOU think?

Innovation 203

Innovation America Customer Experience Resources 203

Celent Banking

JANUARY 20, 2017

We’ve addressed this conundrum with five categories chosen to provide a broad cross-section of the banking landscape. Customer Experience. We expected to see nominations around digital banking, branch and core transformation, and payments, to name a few, and we weren’t disappointed. Operations and Risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79

Gonzobanker

MAY 14, 2019

What would financial institutions do if, in the next three years, 80% of servicing transactions and half of all new deposit/loan sales still being done in branches moved to digital channels? Banks have contingency plans for extreme occurrences like interest rate shock, credit turn-downs and all sorts of natural disasters. We think not.

Customer Experience 60

Customer Experience Digital Banking System Strategy 60

PYMNTS

JULY 27, 2020

Digital banking and eCommerce are making rapid gains in 2020 as consumers turn to online channels to make purchases and avoid potential exposure to COVID-19. We can now very rapidly connect those dots [and] stitch those together to very quickly tell a risk story that allows us to begin to identify synthetic IDs.”.

Data 146

Data Fraud US social media 146

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 194

Fintech Community Regional Technology 194

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore. Everybody’s in The Game.

Branding 121

Branding Industry Apple Marketing 121

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

Fintech 132

Fintech Video Lending Industry 132

American Banker

MAY 24, 2016

The San Francisco bank isn't interested in making splashy investments in technology. At an investor day event Tuesday, Wells executives said they would focus on taking incremental steps to reduce costs and improve customer experiences.

San Francisco 36

San Francisco Innovation Customer Experience Technology 36

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. This is especially true if they’re going to compete with new digital banks and platform companies that are unhindered by the legacy applications and infrastructure. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

PYMNTS

FEBRUARY 4, 2019

The firms said in a statement at the time that end users would benefit from a “highly complementary combination” that offers a range of payments and financial services spanning integrated payments, account processing and digital banking, as well as the Clover POS system, among other offerings.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

Gonzobanker

DECEMBER 19, 2022

Chuck Purvis, Coastal Community – Purvis waved the flag of innovation in the credit union industry, helping Coastal become famous for its usage of interactive teller machines (ITMs) and launching the Constellation Digital Banking platform. The Smarter Bank Customer Experience Award. The Focus on What Matters Award.

Community 216

Community Fintech Industry Innovation 216

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs? The post What Can Banks Learn From The FinTechs?

Fintech 93

Fintech Video Lending Industry 93

Gonzobanker

DECEMBER 22, 2020

There have been many come-and-go digital banks. For a digital bank, Axos has a net interest margin twice that of Wells and BoA with an expense ratio under 2% – that helps drive a 15.5% It’s great to see Axos continue to hone its strategies and maintain the margins/credit quality that the market is rewarding.

Idaho 172

Idaho Community Industry Strategy 172