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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

Below is a breakdown of all 300 sessions, less the demos and sales pitches. As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. However, of course, it was generative AI that remained at the peak of the hype cycle.

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Watch 10 Fintech Startups Pitch at FIS Demo Day 2020 (April 14)

Fintech Labs Insights

Cirrus Secure 7-minute demo @FIS Fintech Accelerator Demo Day. Description : Platform for improving the collections process and customer experience. LeapXL 6-minute demo @FIS Fintech Accelerator Demo Day. Mall IQ 7-min demo @FIS Fintech Accelerator Demo Day. Cirrus Secure. HQ: Denver, CO.

Fintech 15
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Top 10 Things You Didn’t Know About Data & Analytics in the Oracle Cloud

Perficient

Demo of Setting up OCI Streaming – short, recent youtube video explaning OCI Streaming with a demo on how to set it up (non Oracle video). Unlike the other public cloud providers, Oracle has top-rated Cloud applications for ERP, Supply Chain Management (SCM), Human Capital Management (HCM) and Customer Experience (CX).

Analytics 332
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Don’t miss these IBM sessions at Money20/20

Insights on Business

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. We’ll discuss the right platforms to handle payment volumes, putting APIs in place and preventing fraud in payments and more.

Fraud 117
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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195
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Cybersecurity Insurance, AI and Chatbots

FICO

Bank, gave a fascinating look at how the institution is applying AI across the entire bank, from fraud protection to omnichannel integration to voice recognition. Voice recognition was indeed where most of the Bank AI Expo main-stage demos focused. The Goal: Improving Customer Experience.

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Delivering Safe Return to Office & Smarter Customer Interactions

Cisco

Interactive Demo in Chrome: [link]. The digital revolution is transforming the way companies connect to customers. And the businesses that succeed in the future will be continuously connected to their customers through whatever channels their customers choose.