PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

Perficient

OCTOBER 14, 2020

With continued innovation in Twilio Flex space, your organization can create customized IVRs leveraging Twilio’s partner AI-solutions and other Twilio services to create unique customer experiences. . Watch a quick demo below to see our solution for Twilio Flex integration in ServiceNow in action!

Video 519

Video Tools Innovation Trends 519

Perficient

OCTOBER 19, 2020

Security processes should be continuously revisited and refreshed as the digital engagement will take over as the FI’s primary connection with customers. Marketing : The financial industry will use videos to engage with customers, replacing FAQs, and product demos.

Video 520

Video Security Tools Strategy 520

Gonzobanker

MAY 28, 2019

I was there leading sessions in the Customer Experience summit ( message me if you want those takeaways) and sat in on most of the other sessions. Visit my LinkedIn page for my 3 Finovate takeaways, made consumable in half the time it would take you to see even one demo session. .

Customer Experience 79

Customer Experience Marketing Technology Fintech 79

Fintech Labs Insights

OCTOBER 20, 2020

Cirrus Secure 7-minute demo @FIS Fintech Accelerator Demo Day. Description : Platform for improving the collections process and customer experience. LeapXL 6-minute demo @FIS Fintech Accelerator Demo Day. Mall IQ 7-min demo @FIS Fintech Accelerator Demo Day. Cirrus Secure. HQ: Denver, CO.

Fintech 15

Fintech San Francisco NJ Arkansas 15

Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. Once you’ve been intrigued by a product demo, you need a deeper dive into the solution. Who within your bank needs to be engaged?

Fintech 139

Fintech Innovation Community Community Bank 139

PYMNTS

DECEMBER 30, 2016

The use of deep data science and artificial intelligence (AI) is paving the way for more contextual promotions, virtual reality technologies are becoming more affordable for virtual product demos, and customer experience expectation is driving the need for a more seamless checkout process. Download the eBook.

eBook 140

eBook Payments Customer Experience Retail 140

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Sprint demos are to occur toward the end/last day of a sprint. What is Agile?

Meeting 294

Meeting Examples UX Case Study 294

Fintech Labs Insights

JULY 2, 2020

Customer experience platform. Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020). Watch 10 Fintech Startups Pitch at Fintech Innovation Lab’s Demo Day (June 2020). Full stream of 28 insurtech startup pitches. __. Insurance pricing algorithms.

Risk Management 15

Risk Management Analytics Fintech Training 15

Perficient

OCTOBER 15, 2020

Demo of Setting up OCI Streaming – short, recent youtube video explaning OCI Streaming with a demo on how to set it up (non Oracle video). Unlike the other public cloud providers, Oracle has top-rated Cloud applications for ERP, Supply Chain Management (SCM), Human Capital Management (HCM) and Customer Experience (CX).

Analytics 332

Analytics Data Video Big Data 332

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Explore IBM Banking and Financial Markets Solutions.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

Perficient

NOVEMBER 30, 2020

Unknowns are always a given at the start of a new project, no matter if your team is proving out specific functionality, producing a demo, or creating an MVP version of a product. Follow these steps to ensure your product innovation team knows what it takes to deliver exactly what the client needs. Set the Engagement for Success.

Innovation 294

Innovation Marketing User Experience Leadership 294

William Mills

SEPTEMBER 25, 2018

3 second demo – combination of two methods for password – key/password and voice. Demoing from BofA chatbot that could not tell the user’s identity. However, they see their main value as helping to improve customer experience. ^SR Pretending it is a husband and wife demo. 09:34 am Cashoff.

Mobile 77

Mobile Customer Experience Lending Analytics 77

Independent Banker

FEBRUARY 29, 2020

And community banks continue to rise to that very request, evolving our organizations and introducing solutions that create a better customer experience. to deliver remarks at the Association for Financial Technology Spring Summit and hearing final pitches at the ThinkTECH Accelerator Demo Day in Little Rock, Ark.

Community Bank 155

Community Bank Community Technology Customer Experience 155

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. During its Meet the Maker series, consumers can try the Neo HiFI in the presence of a licensed hearing professional for a personal demo. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

South State Correspondent

OCTOBER 26, 2023

Below is a breakdown of all 300 sessions, less the demos and sales pitches. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. This will present some customer experience and technological hurdles for many financial institutions.

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

JANUARY 24, 2018

Voice recognition was indeed where most of the Bank AI Expo main-stage demos focused. All of the demos showed chatbot technology as an Apple iPhone app, with the presenter asking it questions on stage. The Goal: Improving Customer Experience. The questions were rendered on the iPhone and the chatbot returned responses.

Conference 55

Conference Customer Experience Maine Exercises 55

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

Celent Banking

NOVEMBER 7, 2014

MCX said that CurrentC is in pilot with merchant employees in several cities, but missed the chance to show us a demo. Customer Experience continues to be a big theme. And as an interesting counterexample to the partnership theme, Visa told us that they “look forward to MCX presentations so that they can learn what’s going on.”

Las Vegas 172

Las Vegas Conference US Customer Experience 172

PYMNTS

FEBRUARY 24, 2016

With a unique customer experience becoming ever more important in retail, virtual reality could play a significant part in those efforts. There are still downsides to the nascent tech, as the Forbes story also mentions, with the author giving the example of a less-than-satisfying virtual shopping experience that she recently demoed.

Retail 100

Retail Samsung New York Video 100

Abrigo

JUNE 14, 2017

Software solutions can both make your team more efficient and improve the customer experience. Understand their needs: Evaluate the demographics of your customers and determine their needs. Do customers want a faster or more user-friendly approval cycle? Are customers requesting new products?

Fintech 170

Fintech Software Lending Millennials 170

William Mills

APRIL 26, 2017

William, Steven and I are at the FinovateSpring Conference getting ready for a great day of demos. He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. William Mills Agency will be live blogging at FinovateSpring 2017. 11:25 am Good Morning! Stay tuned!

social media 68

social media Customer Experience Marketing Strategies Strategy 68

Insights on Business

MAY 8, 2019

IBM SPM continues to improve customer experience and leverages user experience design (UXD) while applying IBM Enterprise Design Thinking and agile methodologies.

Meeting 96

Meeting Management User Experience Customer Experience 96

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? It saves time, it saves cost, and it dramatically enhances the customer experience.” ” “We have such great initial customers in the financial space,” Michaeli says.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

DECEMBER 13, 2019

As Scaretta noted, pop-ups have become a uniquely time- and cost-effective means of building those experiences. At the Winter Wonderland event, the kids will get an opportunity to grab toys free of charge and enjoy a series of festive, interactive experiences.

Retail 138

Retail New York Tools Training 138

Fintech Labs Insights

APRIL 18, 2017

More importantly, however, the company has figured out how to balance the two by offering the personal touch of an in-person experience through mobile and online channels. At FinovateEurope 2017, unblu CMO Jens Rabe began the demo saying, “Your customers are already interacting with your online channels everyday.

Customer Experience 16

Customer Experience Online US Mobile 16

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Customers and merchants demand real-time payment services. Includes a live demo of voice-initiated commerce.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Insights on Business

FEBRUARY 6, 2019

Digital Humans are a next-generation interface that combines the best customer experience influencers from both man and machine, embodying an organization’s brand and creating significant value through emotional connection, personalization and consistency.

Technology 144

Technology Video social media Case Study 144

Gonzobanker

SEPTEMBER 20, 2016

That doesn’t mean, though, that what attendees see are real demos of live systems. Lots of bot demos, including those from Personetics and Kore , which presented strong use cases (i.e, customer service and advice/guidance). In the context of the conference, security/authentication technology demos poorly. People (i.e.,

Conference 60

Conference Cards Analytics Technology 60

Insights on Business

OCTOBER 16, 2018

Take an incremental approach, prioritizing by business domain, responding to new regulations and keeping the customer experience front-and-center throughout. It gives financial institutions the chance to open up legacy systems and harness APIs to deliver better services to customers and lift profits.

Capital 157

Capital Tools System blockchain 157

Insights on Business

FEBRUARY 10, 2019

Also, stop by booth 535 to see live demos and speak with blockchain experts. The solution is designed to help simplify and expedite procedures for the Letter of Guarantee (LG) process, with the goal of improving the customer experience, strengthening security and reducing costs for clients and the bank.

blockchain 128

blockchain San Francisco Industry social media 128

Gonzobanker

APRIL 17, 2018

In a typical reactive LOS selection, the vendor aims to provide purchase drivers during and/or after the system demo that align with the beliefs or position the bank holds. Show me a vendor where these don’t match up in the scripted demo and I will show you a vendor that isn’t going to be in business very long. Purchase Drivers.

Case Study 89

Case Study Study Examples System 89

Cisco

FEBRUARY 5, 2019

Connecting with customers at the Financial Services booth: While working the booth, I had the opportunity to talk with customers about the challenges they are facing. When the right tech meets the right customer, in the right place, at the right time, everyone wins. Seriously, this was so cool.

Security 69

Security Video Industry Customer Experience 69

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience.

Technology 171

Technology Retail Cards Customer Experience 171

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

Gonzobanker

DECEMBER 17, 2021

Goes to the vendor that was presenting a glowing video from a reference client at a new prospect, while at the same time, the reference client in the video was in a demo for a competitive core. Brent continues to hone his craft with each demo. The Tom Hanks Achievement in Excellence Award. The Eurythmics “Would I Lie to You” Award.

Fintech 148

Fintech Strategy Leadership Lending 148