Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. We’ll discuss the right platforms to handle payment volumes, putting APIs in place and preventing fraud in payments and more.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. Matt Decker (VP, Technology).

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

SEPTEMBER 9, 2016

I like the idea but I am a bit concerned about the potential for fraud from both companies and investors. From their web site: Based in San Francisco, MarketX was founded by a group of experienced professionals from finance, legal, and technology backgrounds. Demo: Logging into App without the use of password.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

I’m having a little trouble following their demo as it’s fast but I’m working on it. I’ve been in conversations with folks fro ForwardLane over the past two weeks and I’m really interested in their offering and their demo today. Very good demo. This is a very sophisticated fraud detection technology! ^SR.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

05:44 pm That is a wrap on demos for the day. To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? v=tSR3jjaegjs.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 7, 2016

Demoing – Bills for T-mobile – Brought in balance and due date. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Demo: voice conversation with Alexa, able to ask bank account balance, block cards, pay bills, send money to friends. Demo: Bank application form.

Mobile 40

Mobile Cards Fraud Data 40

William Mills

MAY 9, 2018

I’m here at the Santa Clara Convention Center covering the demos. In addition to two great days of demos I’m looking forward to days 3 and 4 of conference content and a panel session I’m hosting on Friday. Product Demoed: Project Finance. A TON of really old technology is being used in mortgage lending.

Security 40

Security Samsung Strategy San Jose 40