PYMNTS

AUGUST 12, 2019

Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. The downsides are that the subscription model is subject to customer churn and high acquisition costs. What Security Means For Subscriptions.

Retail 118

Retail Video Security Software 118

Gonzobanker

JULY 8, 2016

Considering the number of times the term “the customer experience” is used in business circles every day, you would think it was a well-understood concept. What is “ the customer experience”? Don’t customers have many different types of experiences? CX Brilliance.

Customer Experience 61

Customer Experience Survey Management Marketing 61

PYMNTS

APRIL 19, 2017

PetSmart is boosting its digital offerings through the acquisition of Chewy, the leading online retailer of pet food and products. According to Chain Store Age , PetSmart has entered into a definitive agreement to buy Chewy, which offers a wide selection of products for pets.

Online 100

Online Retail Customer Experience Operations 100

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

JUNE 24, 2020

On a recent National Retail Federation webinar Target CEO Brian Cornell was asked about the most important factors facing retailers as they continue to deal with the business disruption caused by the pandemic. I think that trustworthiness is going to be a really important area of focus for successful retailers, for the years to come.”.

How To 141

How To Management Retail National 141

PYMNTS

MARCH 14, 2017

As more people enter details into chatbots, the ability to personalize each experience greatly expands. One of the better definitions of this was found in an early 2016 Medium posting where social and digital architect expert Chris Messina defined conversational commerce. He said, “It’s going to force retailers to be smarter.

Retail 122

Retail Training Conference Technology 122

South State Correspondent

OCTOBER 4, 2022

If you boil down these examples, you end up with a definition that being delightful is providing an unexpected amenity in addition to superior service. There must be a better definition. Better Than Customer Satisfaction. For example, digital account opening for retail and commercial is now a “Must-Have” product for banks.

How To 195

How To Customer Experience Examples social media 195

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

SEPTEMBER 18, 2020

Shoppers are settling into a new retail normal — one that features seamless service — during the ongoing pandemic. They have boosted their use of mobile and online tools to make purchases of all sizes, leaving retailers racing to promote their products across digital channels as well as in their brick-and-mortar storefronts.

Retail 159

Retail Mobile Online Tools 159

NCR

APRIL 24, 2017

Whether you see it as a time of great opportunity or of worrying upheaval, there’s no doubt that the retail banking industry is going through a period of seismic change. New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

JANUARY 22, 2019

These are some of the ways that retailers from Walmart to Publix – as well as Kroger , Albertson’s and ALDI – are bringing grocery shoppers through their doors or other sales channels. Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Almost one in 10 — or 7.8 More than six percent — or 6.1

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

DECEMBER 2, 2016

There were weaker points – mobile payments in store were a definite fizzle , but there was hardly any sort of shock there, since mobile payments have been doggedly under performing expectation for the last several years. Again a definite fizzle, though not an unexpected one. Playing chicken with your customers .

Retail 100

Retail Taxes Data social media 100

CFPB Monitor

SEPTEMBER 22, 2022

To that end, we believe the FTC should give serious consideration to the suggestions in the AFSA/CBA joint letter as well as in other comment letters that would improve — instead of placing greater burdens on — the customer experience.

Regulation 148

Regulation Groups Customer Experience Retail 148

PYMNTS

MAY 14, 2018

The QR code has had its place in retail, advertising and payments, but one Israeli tech company feels it’s time to take this low-tech solution high-tech. Instead, there are plenty of other use cases in which a QR code replacement could begin to drive benefits for retailers and advertisers alike. Customer Experience.

Retail 103

Retail Mobile Marketing Strategies Payments 103

PYMNTS

MARCH 29, 2017

The online retail giant announced that AmazonFresh is getting a physical pickup option , starting with two brick-and-mortar locations in Seattle, Washington. Once open to the public, customers can order groceries online and retrieve them up from pickup locations. The service is free for Amazon Prime members exclusively.

Seattle 100

Seattle Washington ATM Video 100

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

AUGUST 1, 2020

The technical definition of sensory branding (from HubSpot) is to “create impact and resonate with your consumers by targeting at least one of their senses. One study found that when retailers used scent marketing , consumers’ intent to purchase increased by 80 percent. And sensory branding isn’t limited to sound.

Branding 202

Branding Study Examples Marketing 202

PYMNTS

SEPTEMBER 9, 2016

ETailers have a leg-up on retailers because they are recreating the shopping experiences of old. The beauty of that time was the personalization of the shopping experience; the staff at the store calling you by name, and the shop owner’s intent on ensuring your satisfaction before you left the store. eTailer Vs. Retailer.

Retail 100

Retail Customer Experience Technology Data 100

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Domino’s has GPS tagged 400 U.S.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

JUNE 15, 2017

Cameras can, however, play a big part in determining where strategies are needed and which ones will work for a particular retailer. Hedgie Bartol, Axis Communications’ business development manager for retail in North America, has some insights on why the surveillance camera alone just isn’t enough anymore.

Fraud 101

Fraud Security Video Retail 101

PYMNTS

JUNE 5, 2018

Now, with the addition of kiosks, the burger chain is turning its eye to customer experience and choice. You can pay in different ways and customize your food in different ways.”. According to PYMNTS’ Kiosk and Retail Report, a USA Technologies collaboration , the U.S. The Kiosk Wave. Kiosks As A Component Of Choice.

Strategy 172

Strategy Marketing Customer Experience Mobile 172

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores.

Tools 122

Tools Retail Payments US 122

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. The greatest absolute gains forecast (largely from increased productivity) are tied to corporate and retail banking.

Examples 221

Examples Fraud Resources Risk Management 221

PYMNTS

MARCH 11, 2020

billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. The Miami vending machine has a new design and is definitely an attention-getter in new markets. Apparently that will get you in trouble on the Street. In 2019, we increased GPU by $750. New Markets.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

JULY 28, 2016

. “We think it’s a unique moment in history where you can create brands that can be scaled quickly thanks to technology, but you can still maintain a one-to-one connection that delivers an elevated level of customer experience,” Philip Krim, CEO of Casper, told the NYT. “They were just trying to reach men.

Branding 100

Branding Online New York Training 100

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. But with the emergence of electronic signature technology, we’ve had to rethink some of assumptions.

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. However, that blissful ignorance has a short shelf life.

Security 132

Security Fraud Cards Data 132

PYMNTS

JANUARY 21, 2019

This has already happened in the gig economy, [as its] workers are fickle by definition and don’t get overly embedded with one employer. We are just seeing the beginning of it now, and the customer experiences and the revenue models associated with the entire flow of digital money in all direction[s].

Payments 185

Payments Innovation ATM Cards 185

PYMNTS

MAY 16, 2018

Zeng said the company plans to invest the funds in the customer experience and in building out the company’s team ahead of its launch. We are definitely exploring a lot of options,” Zeng said. While it’s too early to elaborate on long-term plans, Choosy hasn’t written off bringing in other product categories in the future. “We

social media 101

social media Trends Customer Experience Study 101

PYMNTS

MAY 9, 2016

For us, our ambition overall is to establish a great customer experience that can allow us to position our brand and engage with our customers, and definitely increase visitation to have people buy more,” Bayata said.

Mobile 100

Mobile Customer Experience Course US 100

PYMNTS

OCTOBER 30, 2017

That said, how is one to know which industries are doing well in terms of customer experiences and which ones have room for improvement? Perhaps the most discussed customer-facing subscription services, the Video On Demand (VOD) sector did well this quarter, according to the Index. A Strong Showing From Video On Demand.

Industry 100

Industry Video Survey Customer Experience 100

PYMNTS

MARCH 7, 2018

Definitely so. Speed is of the essence, particularly when it comes to fraud-fighting efforts by retail or financial services firms. That fluid learning is especially valuable in a retail environment, he said, where new avenues of opportunity for fraud emerge wherever consumer buying patterns change, for example.

Big Data 119

Big Data Data Analytics Fraud 119

Independent Banker

OCTOBER 31, 2021

Winks, president, lending and retail banking at Northpointe Bank, which is an active mortgage lender in all 50 states. Online applications help to improve the customer experience by offering convenience, secure communications and the ability to easily track the progress of loan applications.

Lending 91

Lending Community Bank Community North Dakota 91

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. Blockchain is definitely one to watch, but not for too long. That was certainly true for our clients. Innovation, alive and well.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

JUNE 6, 2018

Freytag is working to animate the cans with an experience that drinkers can view through a mobile app. According to Freytag Project Director Sophie Brown , the experience isn’t just about novelty, although the discovery and fun aspects are definitely part of it. Supporting Small and Micro Businesses.

Branding 122

Branding social media Mobile Google 122

Celent Banking

APRIL 25, 2016

As part of a strategic definition in 2013 the bank started a ~$152M investment over the period of 3 years to become a digital bank. Banco Original is the 3rd step in this digital only bank strategy in the region, becoming the 1st universal digital only bank in Latin America. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100