PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

OCTOBER 1, 2019

However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR. That’s one part of the EMV story for U.S. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. The space, of course, is a place where Starbucks will roast coffee beans. million pounds of coffee annually.

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

OCTOBER 23, 2019

The trend promises to heat up even more in the 2020s, and in a new PYMNTS interview, Butch Langlois, president, North America, for cloud-based retail management software seller Vend , provided an in-depth tour of those changes and a glimpse of what’s to come. These days, of course, it’s not just about the payments.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

OCTOBER 19, 2016

Out of the ever-growing list of things retailers have as priorities, stopping fraud — not selling more goods and services — has now claimed the online retailer’s top spot. That’s the finding of Forrester’s 2016 “State of Retail Payments 2016” report. Michael Reitblat , CEO of Forter , isn’t at all surprised.

Retail 100

Retail Fraud Customer Experience Data 100

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty.

Policies 302

Policies Online Retail Payments 302

PYMNTS

FEBRUARY 21, 2018

Even traditionally offline retailers such as Walmart have to expand their omnichannel offerings to reach consumers. Here are five omnichannel features retailers should keep in mind when reaching consumers online. The tower holds, retrieves and dispenses online orders by scanning a barcode displayed on the customer’s smartphone screen.

Retail 105

Retail eBook Examples Online 105

PYMNTS

JANUARY 20, 2020

Data from Fiserv supports that point: Brick-and-mortar retail growth during the 2019 holiday season stood at 1.4 Total retail growth was 3.8 However, Fodor didn’t meet with PYMNTS to simply give a tired account of how eCommerce is outpacing physical retail. percent, trailing the 8.1 percent growth rate for eCommerce.

Data 147

Data Retail Mobile Iowa 147

NCR

APRIL 24, 2017

Whether you see it as a time of great opportunity or of worrying upheaval, there’s no doubt that the retail banking industry is going through a period of seismic change. New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

JULY 10, 2019

How does a retailer really expect to know a customer these days, especially if that that customer is shopping inside a physical store? It reported that “fast-food chains are looking to deploy cameras that recognize license plates in order to identify customers, personalize digital menus and speed up sales.” Lower Costs.

Course 100

Course Retail Software Innovation 100

Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. Very proud, of course, as it proves our ongoing commitment and investments have found an important new appreciation on the market.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

NOVEMBER 26, 2018

7-Eleven, the convenience store operator, announced on Monday (Nov. The company said it has plans to expand to more stores during the course of the next few months. ” With the world getting increasingly digital , 7-Eleven has been making a push to roll out services that will enhance the experience for customers. .

Mobile 139

Mobile Customer Experience Course Payments 139

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it!

How To 144

How To Fraud Online Mobile 144

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. percent of those medium-sized operators offer that option, compared to 4 percent of small operations and 3.4

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. China Is Changing Course.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

JUNE 25, 2019

Yet, when one views the global digital economy and landscape, it’s easy to think that the whole world of retail is, indeed, moving toward a future that will be defined by online marketplaces. How that’s all playing out served as the foundation for a recent PYMNTS interview with Ning Wang, chief business office for PingPong Financial.

Operations 143

Operations Software Online Payments 143

PYMNTS

DECEMBER 2, 2016

And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 percent less according to the National Retail Federation. Questrom is something of a department store retail guru who over the course of his career has served as the CEO of department stores including J.C.

Retail 100

Retail Taxes Data social media 100

PYMNTS

JULY 6, 2017

With the vast number of bankruptcy filings and department store closure announcements over the past year, it’s safe to say the retail industry has taken a hit in the digital age. Big box retailers like Macy’s and Sears are closing at various locations, and mall owners are filling their voids with expensive upgrades.

Retail 109

Retail Course Capital Operations 109

FICO

OCTOBER 12, 2022

Market-leading operators are incorporating mathematical optimization and simulation to continually learn and improve their acquisition strategies, customer experience and customer retention. There’s a mass of customer data available. Transforming the customer experience for telecommunications.

Marketing 96

Marketing Analytics Customer Experience Data 96

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it!

How To 108

How To Fraud Mobile Online 108

PYMNTS

JANUARY 28, 2020

The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving. But that’s not the whole story, of course. It’s not that banks don’t want to go more digital and mobile, he said.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

DECEMBER 12, 2019

To get there (to take the next step and offer transactions as a seamless part of the continuum of browsing, shopping, checkout and buying), merchants need information that improves the customer journey, as well as their own operational efficiencies. All data is, of course, not created equal, she cautioned.

Data 149

Data Payments Software Course 149

PYMNTS

JULY 19, 2017

Shake Shack is adding Expo Screens by Kitchen Armor and Elo to the back-end kitchen operations of its 70-plus locations. Elo’s open-frame touchscreens will compile all the components of each customer’s order in the final moments before the order is fulfilled to ensure that nothing is missing.

Training 124

Training Customer Experience Course US 124

PYMNTS

AUGUST 21, 2019

Moreover, in the two years since Amazon officially closed its deal to purchase Whole Foods , the grocery retail landscape has become a series of maneuvers and counter-maneuvers in an attempt to gain the customer’s favor. Some of those customers are, of course, there to grocery shop.

Report 170

Report Kentucky New York Branding 170

PYMNTS

SEPTEMBER 6, 2017

Though the level of alarm one feels about the current state of physical retail in the United States can vary some, from mild concern to full-tilt fear of an oncoming apocalypse, there is no denying at this point that outside of a few continuously successful bright spots, brick-and-mortar retail is in a tough spot.

Retail 102

Retail United States Community Customer Experience 102

PYMNTS

DECEMBER 6, 2016

Getting consumers to buy is the focus on an unbelievable amount of time, focus and money in the world of retail. And those experiences after the buy are what Narvar specializes in. “We We help retailers t0 enable the post-purchase experiences,” said Sharma.

Retail 100

Retail Meeting Operations Branding 100

PYMNTS

APRIL 27, 2018

In many businesses, acquiring customers used to be a function of where the business was located — a high traffic intersection for a convenience store or a well-heeled mall for a clothing retailer. Technology, of course, changed all that. Free trials can also be a way to change customer behavior in a way to benefit the business.

Study 190

Study Retail Industry Marketing 190

PYMNTS

FEBRUARY 22, 2018

Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. Introduced in 2014 alongside a handful of other experimental services, Uber Eats operates worldwide in 29 countries. Kitchen United will even guide its members through the delivery business.

Marketing 134

Marketing Boston Operations Retail 134

PYMNTS

JULY 19, 2017

Shake Shack is adding Expo Screens by Kitchen Armor and Elo to the back-end kitchen operations of its 70-plus locations. Elo’s open-frame touchscreens will compile all the components of each customer’s order in the final moments before the order is fulfilled to ensure that nothing is missing.

Training 100

Training Customer Experience Course US 100