Perficient

OCTOBER 5, 2023

They aimed to merge financial and healthcare services sites for a seamless customer experience. By implementing Acquia and adhering to security measures, UMB streamlined processes. They aimed for accessibility compliance and seamless content sharing. Strict industry regulations posed a challenge.

User Experience 221

User Experience Regional America Tools 221

PYMNTS

JUNE 5, 2020

Partnering with FinTechs that have lax security creates very real issues: Criminals could abuse open banking-powered payment apps to launder money, for example, or take over accounts and steal victims’ funds. Doing so may require tapping into various data sources and integrating with data repositories to gain customer insights. “If

Security 174

Security Fintech Data Fraud 174

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Certainly, the use and availability of cryptocurrencies is another emerging area that is contending with its own unique set of compliance issues, but it is also one Wingert said appears to be closing gaps in regulation.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

MARCH 17, 2020

To stay competitive, especially with digital startups unencumbered by legacy systems, traditional financial institutions (FIs) need to deliver seamless customer services to individual consumers and enterprise customers alike. You don’t want to break your back-end systems,” Caldeira told PYMNTS.

Innovation 228

Innovation Payments System Security 228

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. Compliance. How can a bank modernize securely while lowering costs? Topics include: AI. Biometrics.

System 126

System Payments blockchain Fraud 126

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Fraud orchestration can help solve this issue as it allows banks to build holistic fraud prevention defense systems and gain 360-degree views of their customers.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

APRIL 8, 2020

With a launch that links enterprise resource planning (ERP) with accounts payable, among other systems, OpenText debuted its new OpenText™ Trading Grid™ The rollout brings together multi-enterprise cloud integration capabilities with data visualization and microservices architecture, according to an announcement.

Tools 181

Tools Customer Experience Resources Compliance 181

PYMNTS

DECEMBER 12, 2019

The partnership will combine Yooz’s paperless accounts payable technology with the Microsoft Azure cloud system to help companies automate their accounting processes and increase efficiency. “By Whatever their size, our ambition is to provide them with solutions that are ever more innovative and effective on a daily basis.

Compliance 150

Compliance Customer Experience Maine Security 150

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. A key concern we hear about from customers is security and compliance,” Narayan said. “A

Innovation 128

Innovation Compliance User Experience Cards 128

Perficient

APRIL 2, 2021

Finally, views are sought for compliance with applicable laws and regulations, including those related to consumer protection. Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies.

Regulation 309

Regulation Industry Risk Management Analysis 309

FICO

JANUARY 25, 2021

Confusingly, this term has been extended as customer identity and access management or CIAM to mean the subset of identity and access management that applies to customers —h ow they log in to websites, authenticate themselves, and are granted permissions for some customer-facing systems.

Management 98

Management Fraud Customer Experience Compliance 98

Insights on Business

OCTOBER 10, 2017

Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting , private equity administration , securities lending and trade finance.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Insights on Business

JANUARY 4, 2018

If a bank is operating a system in the cloud, it can integrate services more rapidly and knit together a variety of unique services for the customer, whether it created those itself, procured them from a fintech, or got them from somewhere else. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech System 156

PYMNTS

MARCH 27, 2020

That can’t be good news for the security chiefs at financial institutions (FIs), who have their hands full with genuine bad actors, a shifting compliance landscape and a business environment that’s in an indeterminate period of disarray from the COVID-19 pandemic. But customer experience (CX) 2.0 PYMNTS finds that 28.3

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

APRIL 3, 2018

To simplify its path to EMV card acceptance, and to reduce PCI compliance scope, Kentucky Fried Chicken (KFC) has migrated its payments system in the U.S. transition to EMV and implement a seamless payment experience for our customers with best-in-class terminals that accept a variety of payment options.”.

Groups 101

Groups Payments Kentucky Customer Experience 101

Insights on Business

JUNE 14, 2017

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

OCTOBER 8, 2019

14, the legal deadline for the strong customer authentication (SCA) requirement of the Second Payment Services Directive (PSD2) came and went. However, as is often the case when big ecosystems attempt wide and systemic changes, things have not gone quite according to plan. As of Sept.

Compliance 156

Compliance Security Industry Regulation 156

PYMNTS

JUNE 26, 2017

These services are not just enabling merchants to offer consumers greater convenience, but are also providing new opportunities to foster customer engagement, beef up payment security and collect data insights. Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership.

Report 150

Report Payments Meeting Tools 150

PYMNTS

JUNE 13, 2019

AI isn’t just used for fraud detection in the financial industry – it can also help with regulation compliance and adherence to anti-money laundering (AML) standards. Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants.

Fraud 110

Fraud Security Retail Tools 110

Insights on Business

MARCH 26, 2018

Diamond kicked off the session by outlining how disruptive forces shape the industry, factors such as the “customer experience is a new control point”. Financial institutions’ customers demand personalized experience driven by analytics and artificial intelligence, and it has to be mobile. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

MARCH 23, 2020

There are also legal matters of compliance, and customer experience is increasingly seen as an important part of the overall offering. But it all hinges on reliable data. Such checks on companies are much costlier, and these expenses grow as more suppliers are onboarded.

Fraud 130

Fraud Customer Experience Resources Compliance 130

PYMNTS

JULY 15, 2019

Thwarting fraud and making usage as secure as possible are key concerns for Canadian trading platform Bitbuy. The company has focused tightly on security as it helps its user base purchase, sell and trade cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin and XRP.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

PYMNTS

OCTOBER 1, 2019

Beyond banks, Ramsey noted, any number of financial services firms will take advantage of overlays and real-time payment systems, as it behooves them to look for the cheapest and most secure ways of conducting transactions. Tap the card, the payment goes through and the customer continues on their way. B2B, Too.

Payments 174

Payments Customer Experience Fintech Examples 174

Gonzobanker

JULY 28, 2014

Let’s just get this out of the way right up front: most bankers rank going through a formal system selection process right up there with a trip to the dentist. The biggest difference is that if the system selection is not done properly, the pain lasts a hell of a lot longer. Online Applications and Borrower Portal.

System 103

System Lending Data US 103

FICO

AUGUST 24, 2021

To get a colleague’s perspective on how contextual intelligence is impacting fraud and financial crime protection, I spoke with Adam Davies , vice president of the Fraud, Compliance and Authentication line of business at FICO. Better experiences translate into greater customer loyalty and ultimately, more profits.

Fraud 52

Fraud Tools Compliance ATM 52

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem.

Meeting 111

Meeting Customer Experience System Guidelines 111

FICO

NOVEMBER 16, 2022

One of the key themes that we saw in the results is the continued investment in enterprise fraud management systems. The answers ranged from high levels of false positives to length of time to process fraud alerts, all the way to feeling like current systems were lacking innovation. Investing in Fraud Prevention and Detection.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

DECEMBER 20, 2019

Consumers who are well-versed in digital transactions may grow frustrated with such claims experiences, especially given the legal process questions they might have about filing and collecting claims in the first place. Fraud, Security Issues Cause Firms To Cling To Checks. Legal firms may be running out of options, however.

Security 130

Security Innovation Data Payments 130

PYMNTS

NOVEMBER 27, 2018

Consumers may secure the majority of payments innovation efforts, but when it comes to cross-border payments, the opportunity undoubtedly lies in corporate transactions. At a broader level, security and choice will remain paramount demands for consumers and businesses alike.

Payments 123

Payments Innovation Comparison Meeting 123

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

FICO

JANUARY 18, 2023

Having worked closely with business leaders in banking and financial services for decades, I have a deep respect for their rigor in achieving regulatory compliance in a multitude of areas. In pondering the regulatory and compliance horizon for 2023, the American Banking Association noted: . The Need to Come Together, Right Now. .

Analytics 52

Analytics San Diego Regulation Compliance 52

Insights on Business

JUNE 11, 2016

These cognitive systems have the ability to understand natural language in order to interact better with humans, capture the expertise of top performers, build upon knowledge from structured and unstructured sources and to provide consistent, expert assistance. Or equally, by optimizing risk, compliance and security.

Security 70

Security System Compliance Course 70

PYMNTS

MARCH 11, 2016

So how can companies strike the balance between ensuring customer acquisition processes are not just efficient, but also frictionless and secure? GIACT Systems’ co-founder and Chief Technology Officer Merlin Bise says the use of smart data in real-time is key to overcoming the onboarding stumbling blocks many companies are facing.

Data 100

Data Customer Experience social media Fraud 100

Bank Innovation

JANUARY 13, 2020

India’s top banks are getting ready to roll out a system that gives consumers […]. Soon they’ll have an unprecedented amount of control over their digital financial footprints, with the ability to decide what to share, with whom, and for how long.

Data 259

Data System Customer Experience Compliance 259

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. It becomes embedded into a broad range of customer experiences. KW: You talk about technology and how you’re using it to innovate the experience.

How To 136

How To Risk Management Technology US 136

Gonzobanker

MARCH 6, 2020

Common examples: Problem: Not fully leveraging the core accounting system’s capabilities regarding daily NSF/OD item processing. Loan and deposit operations processes often utilize myriad systems to manage daily work. Problem: Loan boarding QC, often performed manually and subject to human error and significant data integrity issues.

Operations 93

Operations System Groups Technology 93

ZootBlog

JANUARY 12, 2016

This year’s predictions include topics from the preceding year, with the addition of projected advancements in the areas of biometrics, enhanced customer experience, big data, digital payments, and innovation. Customer Experience: Eliminating Friction. Security in the financial industry is vital for all parties involved.

Industry 63

Industry Trends Customer Experience blockchain 63