PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. But what if the way companies are going about big data and analytics is wrong?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 117

Operations System Groups Technology 117

PYMNTS

JANUARY 14, 2020

Payments and financial service providers are facing an even greater challenge in balancing these two capabilities in the age of open banking and cloud migrations, with more opportunities than ever before for sensitive company and customer data to be compromised. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

MAY 11, 2018

Innovation implies a break from the conventional ways of operating a business. Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Some companies view risk management and compliance as roadblocks to innovation.

Compliance 125

Compliance Innovation Management Risk Management 125

Perficient

APRIL 2, 2021

Finally, views are sought for compliance with applicable laws and regulations, including those related to consumer protection. It involves using software to analyze both structured and unstructured data (i.e., email, text, audio data), with the aim of identifying fraud or anomalous transactions. Credit Decisions.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

JANUARY 25, 2023

Banks are focused on efficiency initiatives to optimize their operations and lower costs. Three prominent areas where there is a strong desire to optimize: Data. Institutions are seeking to clean up their data pools to enable the cultivation of insights that lead to actionable change. Applications.

Banking Trends 474

Banking Trends Trends United States FDIC 474

PYMNTS

JANUARY 30, 2020

Banks and FinTechs continue to discover new opportunities in unlocking corporate clients’ financial data, with banks embracing data integration for their own product development initiatives, and FinTechs finding new ways to collaborate with each other. AccountantsWorld Unlocks Payroll Data for FinTechs.

Data 161

Data Fintech Cards Software 161

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Accurate and reliable data is a critical piece of modernizing the AML regimen,” he said. Can you really know your customer if you don’t know their location?” Complex Compliance.

Fraud 270

Fraud Compliance cryptocurrency Security 270

CB Insights

SEPTEMBER 16, 2021

UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences. Operating in 211 jurisdictions, PassFort caters to a diverse customer base. The company has built an ecosystem of 25 data partners, which includes Experian, Onfido, Dow Jones, and GBG.

Compliance 58

Compliance Technology Customer Experience Maine 58

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JANUARY 22, 2020

However, what sets SCA apart is how narrow the margin for error is upon implementation — on day one, any lack of compliance with the pre-authentication guidelines will result in declined transactions, something that no European merchant wants. Marshalling The Data . The exact opposite must happen in the switch-over to SCA, though.

Data 141

Data Guidelines Regulation Compliance 141

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. Doing so may require tapping into various data sources and integrating with data repositories to gain customer insights.

Security 174

Security Fintech Data Fraud 174

PYMNTS

SEPTEMBER 8, 2020

"The world of consumer credit and data isn't perfect, but it's gotten a lot better, and a lot of those improvements come from the requirements of the Fair Credit Reporting Act," Mack said in a recent conversation with Karen Webster. It's really governed a lot of the quality controls around consumer data. On Tuesday (Sept.

Fintech 198

Fintech Compliance Fraud social media 198

Cisco

NOVEMBER 23, 2020

Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch.

Customer Experience 149

Customer Experience Analytics Video Resources 149

PYMNTS

SEPTEMBER 17, 2018

HomeAway, which was acquired by industry giant Expedia for nearly $4 billion in 2015, owns and operates travel booking platforms, including VacationRentals.com, VRBO and several others. It currently does business via a total of 50 websites and platforms around the world, operating in 23 languages and offering rentals in 190 countries.

Data 122

Data Analytics Security Payments 122

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. FICO Admin. Tue, 07/02/2019 - 02:45. by Andrew Manuel.

Fraud 52

Fraud Data Survey Regional 52

Perficient

FEBRUARY 17, 2021

The enhancements include: Empowering Business Users for Operational Agility : Boomi enables business users to add, remove, or change specific parts of an EDI configuration to respond to business requirements, thus increasing business agility and responsiveness. Now, a single process can use multiple VANs. Why Perficient.

Management 340

Management Customer Experience Technology Innovation 340

Abrigo

DECEMBER 22, 2023

Construction loan and delinquency trends in 2023 Construction lending projections look positive according to S&P data from 2022 and 2023. Ironically, data for making lending and credit decisions for the financial institution can also be one of the toughest assets to harness. Community lending software can help get you there.

Lending 221

Lending Risk Management Community Management 221

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

APRIL 8, 2020

With a launch that links enterprise resource planning (ERP) with accounts payable, among other systems, OpenText debuted its new OpenText™ Trading Grid™ The rollout brings together multi-enterprise cloud integration capabilities with data visualization and microservices architecture, according to an announcement.

Tools 181

Tools Customer Experience Resources Compliance 181

South State Correspondent

JUNE 27, 2023

ISO 20022 is an international standard, a language for electronic data exchange between financial institutions, and was developed by the International Organization for Standardization (ISO). Bank data is much the same. One major innovation is the ability to send an “information only” message to add more data to a transaction message.

System 195

System Data Examples Payments 195

PYMNTS

DECEMBER 12, 2019

“By combining our expertise, we hope to offer a unique customer experience with a solution that is in perfect alignment with the main requirements of finance professionals as regards supplier accounts: reactivity, performance, flexibility and security,” said François Lacas, deputy chief operations officer of Yooz.

Compliance 150

Compliance Customer Experience Maine Security 150

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

NOVEMBER 7, 2019

According to Danna, these changes, which often occur last-minute, not only mean sudden lost revenues for these businesses, but jeopardize the ability for a salon or spa to continue working with that customer as a future client. They need something more than just a POS — they need [customer relationship management (CRM)].”

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

DECEMBER 27, 2016

These tools, offered through our Enova Decisions™ real-time predictive analytics service brand, help Enova’s consumer and small business brands make data-driven operations decisions, instantly and at scale, in order to meet customer expectations for instant answers and exceptional service.

Analytics 110

Analytics Innovation Payments eBook 110

NCR

JUNE 12, 2017

One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. Equipped with a solid understanding of specific abilities within your business, you can compare with industry benchmark data to ensure you stay ahead of the competition.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

JUNE 24, 2020

They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. Analysis, Compliance, Speed. The result is more successful transactions across multiple markets and better customer experiences.”. Getting a Piece of $19 Trillion.

Payments 130

Payments Regional Analysis Compliance 130

Insights on Business

OCTOBER 3, 2018

These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. Perhaps no industry more than finance is more concerned about maintaining data privacy. Transforming how financial institutions operate.

Industry 155

Industry Innovation blockchain Compliance 155

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. And we’re seeing banks move processes and services to the cloud instead of running them from their own data centers. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech System 156

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Data Control . Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

Insights on Business

JUNE 19, 2019

Our ability to use multiple strategies to help improve accuracy and operations can mean financial institutions have a reduced number of false positives they need to deal with, as well as respond to fraud and insider trading threats in real time. The three elements of risk and compliance innovation.

Innovation 116

Innovation Compliance Fraud Strategy 116

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Focus on the mission. Technology.

Customer Experience 128

Customer Experience Fraud Policies Training 128