PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Gonzobanker

APRIL 20, 2020

Compliance plays an important role in a financial institution’s relationship with its customers. As banks evolve to a digital-centric operating model, one of the laments Cornerstone often hears from our clients is, “Compliance won’t let us do that.” Give Compliance a Seat at the Table – Early.

Compliance 78

Compliance Customer Experience Guidelines Technology 78

PYMNTS

MAY 11, 2018

Innovation implies a break from the conventional ways of operating a business. Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Some companies view risk management and compliance as roadblocks to innovation.

Compliance 125

Compliance Innovation Management Risk Management 125

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 93

Operations System Groups Technology 93

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes. About The Co-operative Bank. For more information, visit finastra.com.

Operations 68

Operations Strategy Innovation Policies 68

CB Insights

SEPTEMBER 16, 2021

UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences. Operating in 211 jurisdictions, PassFort caters to a diverse customer base. It claims to have processed 6M automated compliances worldwide as of June 2021. Become a CB Insights customer.

Compliance 58

Compliance Technology Customer Experience Maine 58

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

JUNE 1, 2023

We also enable clients to use Writer’s snippets to follow strict compliance regulations and efficiently include disclosures in their Sales and Marketing. Banking: Enhance cross-selling and customer acquisition efforts through connected banking by delivering personalized and targeted campaigns.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Certainly, the use and availability of cryptocurrencies is another emerging area that is contending with its own unique set of compliance issues, but it is also one Wingert said appears to be closing gaps in regulation.

Fraud 270

Fraud Compliance cryptocurrency Security 270

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

Perficient

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Cisco

NOVEMBER 23, 2020

Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch. They allow you to: .

Customer Experience 149

Customer Experience Analytics Video Resources 149

Perficient

APRIL 2, 2021

Finally, views are sought for compliance with applicable laws and regulations, including those related to consumer protection. Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

FEBRUARY 2, 2023

All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart. Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

PYMNTS

OCTOBER 1, 2019

No matter what happens with the deadline (one can expect bigger operators to generally meet it, while a good number of mom-and-pop operations will not, he said), the new date provides fresh opportunity for convenience stores and gas stations to become better at customer experience and engagement. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

Insights on Business

JULY 26, 2018

Innovators such as Alex Carmichael, COO of Promontory Financial Group Australasia, are expanding the frontiers of blockchain innovation into areas such as risk and compliance, anti-money laundering and know-your-customer (KYC). Customer Experience. Blockchain for KYC: A Business Problem and Value Proposition.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. Nobody in the banking industry planned for a year like 2020.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

APRIL 29, 2019

In a press release , Citi said it teamed up with EY and SAS to create the scoring engine, which aims to streamline the time it takes to review high volumes of trade transactions while also ensuring regulatory compliance. Many banks still rely on manual, paper-based processes, driving up operational costs and impacting the customer experience.

Analytics 123

Analytics Compliance Innovation Operations 123

PYMNTS

DECEMBER 27, 2016

These tools, offered through our Enova Decisions™ real-time predictive analytics service brand, help Enova’s consumer and small business brands make data-driven operations decisions, instantly and at scale, in order to meet customer expectations for instant answers and exceptional service.

Analytics 110

Analytics Innovation Payments eBook 110

Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. By Charles Potts, ICBA When it comes to innovation, understanding how we do it may be even more important than why.

Fintech 139

Fintech Innovation Community Community Bank 139

PYMNTS

SEPTEMBER 8, 2020

The result is a slew of unstructured data coming in from a variety of sources; financial service providers must try to make sense of it in order to maintain regulatory compliance and mitigate the risk of fraud. Broadening Customer Understanding. It's surprising to me that something like corporate standing is not part of compliance.".

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

APRIL 8, 2020

One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm. The companies said that the tie-up would advance a scalable, as well as connected, digital ecosystem.

Tools 181

Tools Customer Experience Resources Compliance 181

PYMNTS

NOVEMBER 7, 2019

According to Danna, these changes, which often occur last-minute, not only mean sudden lost revenues for these businesses, but jeopardize the ability for a salon or spa to continue working with that customer as a future client. They need something more than just a POS — they need [customer relationship management (CRM)].”

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

JULY 28, 2020

Robust international operations require winning over many sellers and operating smoothly around the world, activities that can be challenging for platforms. This approach provides marketplaces with seamless, hands-off experiences. Marketplaces must also operate according to the sanctions lists in each country they serve.

Marketing 159

Marketing Regulation National Operations 159

PYMNTS

DECEMBER 12, 2019

“By combining our expertise, we hope to offer a unique customer experience with a solution that is in perfect alignment with the main requirements of finance professionals as regards supplier accounts: reactivity, performance, flexibility and security,” said François Lacas, deputy chief operations officer of Yooz.

Compliance 150

Compliance Customer Experience Maine Security 150

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

JANUARY 25, 2021

The goal of CIM is to meet regulatory rules and legislation, prevent fraud and financial crime, and manage risk—all while making it simple for customers to transact. Customer identity management operates today in an unpredictable environment.

Management 98

Management Fraud Customer Experience Compliance 98

PYMNTS

JUNE 24, 2020

They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. Analysis, Compliance, Speed. The result is more successful transactions across multiple markets and better customer experiences.”. Getting a Piece of $19 Trillion.

Payments 130

Payments Regional Analysis Compliance 130

PYMNTS

MAY 27, 2020

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

Abrigo

DECEMBER 22, 2023

5 Big reasons to go digital with SMB & commercial lending Many financial institutions used a customer portal for PPP lending due to the sheer volume of customer loan requests and documents flowing to/from the bank and the customer. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Cisco

APRIL 26, 2022

These include institution-wide standards for data infrastructure, governance, and security, as well as business- specific needs related to data acquisition, data science, compliance, and more. More attention is also turning to gaining competitive advantage from under-used customer data collected via conventional operations.

Big Data 148

Big Data Data Analytics Examples 148

Social Assurance

DECEMBER 31, 2020

2020 saw compliance teams adapting to dramatic change and new processes. But how will compliance teams change in 2021? To help answer these questions, Social Assurance recently sat down with Charles LeFevre, Chief Operations and Client Experience Officer for Fidelity Bank. Making Compliance Cool with Charles LeFevre.

Compliance 15

Compliance Customer Experience Meeting Branding 15

NCR

MARCH 2, 2016

For banks to deliver a truly personalized customer experience, they must first abandon their “inside-out” approach and gain a better understanding of how customers consume services and how to deliver across multiple platforms. What’s the holdup? When it comes to personalization, banks are seriously lagging behind.

Customer Experience 40

Customer Experience Software System Industry 40

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79