ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

FICO

MARCH 20, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

Customer Experience 40

Customer Experience Analytics User Experience Data 40

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Drilling down a bit into those innovation efforts, he said, FinTechs and software companies, in general, are trying to become payment companies.

Payments 215

Payments Innovation Software Fintech 215

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Quibi needed to move users above the FBM action line. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JUNE 5, 2017

Starting at the company in 2012 as Macy’s VP of engineering, Anwar founded MacysLabs. Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. Macy’s CEO, Jeff Gennette, commented on these two new strategic hires.

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s a nuanced but important addition to the eCommerce experience. It’s called headless commerce.

Retail 208

Retail User Experience Study UX 208

Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. Twilio Flex offers a wide variety of ways to approach call deflection and all of them are likely to result in higher customer satisfaction.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

MARCH 20, 2020

Users who clicked the links would see their computers infected with viruses. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., ” The U.S.’s ’s Open Banking Path.

Lending 233

Lending Data User Experience Fraud 233

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. It clears the roadblocks created by the de-facto company driven NDC/DDC protocols and reliance on legacy terminal handlers.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

MAY 1, 2017

Founded in 2012, the Phoenix-based company sells cars through its website and operates automated towers that store cars in U.S. The company has granted the underwriters a 30-day option to purchase up to 2.25 William Blair & Company, LLC, BMO Capital Markets Corp. Carvana Co., and Deutsche Bank Securities, Inc.

Nashville 128

Nashville Phoenix Tennessee Austin 128

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources.

Cards 235

Cards Capital Online Security 235

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 25, 2019

“They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”. Zachariadis predicts banks may need to adopt revenue models like those of technology companies in the future, generating earnings by providing access and taking more advantage of their users’ data.

Fintech 122

Fintech Customer Experience Data User Experience 122

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. With iOS ad option rates so high, at nearly 80% , most users will update their devices once given the opportunity. The iPad Mini 4 and iPad Air 2 will not be compatible with the new operating system.

Apple 473

Apple System Video Mobile 473

PYMNTS

DECEMBER 29, 2020

Compliance requirements are complex and important, but often don’t match the culture of emerging companies, Wingert said, adding that it is important not to downplay the importance of compliance. Where there’s a customer expectation, the institution needs to respond,” Wingert said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Accelerating Collections. It’s not that they don’t understand the technology or that it’s too cumbersome.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

MARCH 24, 2020

With a nod toward Payrix’s own approach, he said the company embeds its software within partners’ platforms. The payments are almost invisible to the end customer, he said. As Butler explained, “There are a lot of decision points along the way, that software companies need to make.” The Journey.

Innovation 141

Innovation Payments Software Customer Experience 141

Perficient

MAY 28, 2020

Grow your career as a Pega developer at a successful company with a great culture. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Get the Close Team Vibe, with Big Company Perks. Be Part of a Growing, Successful Company with a Great Reputation.

Leadership 467

Leadership Groups DC Management 467

Insights on Business

MAY 8, 2019

These challenges and pressures are only compounded if you are running your operations without an appropriate automated tool and the wide-ranging benefits they can bring. IBM SPM continues to improve customer experience and leverages user experience design (UXD) while applying IBM Enterprise Design Thinking and agile methodologies.

Meeting 96

Meeting Management User Experience Customer Experience 96

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. There aren´t many neo-banks, but digital channels start-ups are numerous.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

OCTOBER 7, 2019

In 2017, GM began shipping vehicles with the Android Automotive operating system (OS), starting with integration in the Cadillac CTS, then expanding to other cars. The services will be embedded into the car’s operating system, so drivers can access the same features they use on their phones from their vehicles.

Google 159

Google Software User Experience Examples 159

PYMNTS

MAY 20, 2020

As bad guys wrangle account details, cobble together synthetic identities and conduct account takeover attacks with ferocity, the old rules-based systems, password challenges and other lines of defense provide only part of the picture as to whether “good” customers are buying or “bad” actors are, well, getting away with it. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. Because customer needs can change at a moment’s notice, we have to be agile and flexible enough to adjust at the same pace. I feel that Applause has evolved, and will continue to evolve, how companies think of digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream. That is an 11.6x

US 195

US Training Examples Data 195

PYMNTS

NOVEMBER 13, 2019

The benefits of taking a digital-first approach to banking go beyond offering an improved in-person banking experience. It is also crucial to improving back-office operations, and enabling bank employees to put the right products in front of the right customers. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. In the case of Bank of Ireland, Ms Tully said the company has been using this process to achieve shared value. The case for design in business.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

NOVEMBER 8, 2019

customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards. Flywire Taps Former Apple Pay Exec As President, COO. Trackers and Reports. Cool, Fun and Otherwise Interesting.

Apple 100

Apple Cards Fraud User Experience 100

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Click here to read Does Your Omnichannel Strategy Offer Customers What They Want?

Analytics 52

Analytics Data Risk Management Customer Experience 52

Insights on Business

JUNE 14, 2018

Is it smartphone-carrying merchants; other advancements in technology like AI, data science and cognitive computing or new ways companies and individuals can conduct business by circumnavigating bank involvement with decentralized digital assets such as cryptocurrencies? What’s causing this need for evolution through digital reinvention?

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

MARCH 8, 2019

company, TrueLayer. But we saw that when there was a clear gain for customers — in this case, having that frictionless experience — people are willing to go through and share their data with you.”. Data availability is also changing how companies approach customer data when it comes to making products.

Lending 135

Lending Data Security Regulation 135

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? With its Engagement Platform – which won Best of Show honors at FinovateFall 2015 – SaleMove offers financial services and other companies the ability to provide an omni-channel experience.

Customer Experience 12

Customer Experience Online New York City Video 12