Perficient

JUNE 15, 2020

Conversational Marketing, a term originally coined by the company Drift , has taken on many forms and definitions over the past few years. It’s actually all of the above, leveraged properly together to create great user experiences and garner consumer insights, thus enhancing lead generation activity and customer loyalty.

Meeting 443

Meeting Marketing User Experience Marketing Strategies 443

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Perficient

JANUARY 21, 2021

Consumers are looking to the companies and resources they trust to understand relevant, rapidly evolving information and guidance. As customer needs and relevant information continue to change at a fast pace, organizations are increasingly leveraging iterative design approaches to launch new digital experiences as quickly as possible.

User Experience 508

User Experience Strategy Meeting Branding 508

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Getting Your Company Started With Embedded Finance . Yes, your company will retain the credit risk, but it will also reap all the incremental revenue, from increased sales and service/interest.

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

SEPTEMBER 2, 2020

One of these aspects that almost always comes into play is user experience, and for good reason. It’s been shown that customers will pay more for a quality experience , and this mindset also applies to ecommerce and the user experience you are presenting to your customer base.

User Experience 547

User Experience Customer Experience US Analytics 547

FICO

AUGUST 3, 2016

When I tell someone what I do—customer experience consulting or customer experience management—the most common reaction is a nod. Customer experience is one of those topics that people hear mentioned and often think is something else. We make costly missteps and may have to backtrack or even start over.

Customer Experience 40

Customer Experience User Experience Branding Company 40

Bank Innovation

OCTOBER 2, 2019

To Varo, a digital-only banking startup which has more than 750,000 users, an inclusive user experience is its passport to growth. The company’s chief design officer, August de los Reyes, was pulled from that ecosystem, with prior […].

User Experience 276

User Experience Google Company Customer Experience 276

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

FICO

MARCH 20, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

Customer Experience 40

Customer Experience Analytics User Experience Data 40

Perficient

APRIL 4, 2022

Leveraging technology in a personalized user experience is a critical way we will make this come true. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

BankInovation

SEPTEMBER 6, 2022

User experience and software engineering company Praxent has hired 45 employees over the last year to enhance the customer experience and keep up with new product launches.

Software 52

Software Austin Texas User Experience 52

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated. There are currently 27 companies as part of the Accelerator, according to the release.

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

MAY 21, 2020

The company said in an announcement that business lending end users are able to have an enhanced customer experience throughout the entire time of securing as well as drawing down on a loan.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

PYMNTS

FEBRUARY 10, 2020

Instead of simply obstructing fraudulent transactions, Kount offers users customized experiences so they can tap new revenue sources. Solutions such as Kount’s Identity Trust Global Network go beyond machine learning or rules, offering an identity trust data network, advanced AI and a user experience engine.

Fraud 144

Fraud Idaho User Experience Data 144

Perficient

FEBRUARY 22, 2021

When consumers visit a website, they expect to find the website designed to tell them who the company is and how its products and services can be beneficial to them, and businesses have a greater chance of accomplishing this when incorporating motion into its website design. Navigation Selection.

Video 509

Video UX Branding User Experience 509

Perficient

AUGUST 18, 2022

We have helped wealth management companies enhance front-end user experiences, improve and monitor data quality, modernize architecture and legacy platforms, broaden scale, migrate to the cloud, and more. Personalization efforts are a long-term strategy to increase loyalty and revenue and remain competitive in the market.

Millennials 473

Millennials Management Tools Strategy 473

PYMNTS

OCTOBER 3, 2018

In a late September press release , the semiconductor company said the NFC Forum-certified NTAG 424 DNA and NTAG 424 DNA TagTamper chips provide “cutting-edge” security and privacy features, making it possible to authenticate products and goods. “As

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview. Address Verification And Easy Onboarding.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

DECEMBER 28, 2020

Drilling down a bit into those innovation efforts, he said, FinTechs and software companies, in general, are trying to become payment companies. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments. Where The Banks Are Focused .

Payments 215

Payments Innovation Software Fintech 215

Perficient

OCTOBER 29, 2020

Sure, users could watch quick bites at home in lockdown but with uncertain job prospects and large flat screens already beaming Netflix non-stop, few were willing to pay for a new service that suddenly seemed both redundant and out-of-step with the new normal. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

Gonzobanker

MARCH 28, 2024

As the industry’s big tech companies go toe to toe with best-of-breed digital solutions, this era may be their last chance to prove they can remain competitive in the digital game: FIS is staking its hope on a credit Digital One or “D1” strategy. The major core providers are under the gun to prove their digital capabilities.

Digital Banking 133

Digital Banking Customer Experience Strategy Exercises 133

Cisco

JANUARY 10, 2023

Using the digital transformation framework below will help your company’s operating model mix to: Enable – Digitize the Things you Already Do; IT Agility and Increased Productivity; Reduced Tech Costs, both OpEx and CapEx; Better, Cheaper, Faster Response Times to Customer Needs.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JUNE 5, 2017

Starting at the company in 2012 as Macy’s VP of engineering, Anwar founded MacysLabs. Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. Macy’s CEO, Jeff Gennette, commented on these two new strategic hires.

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

OCTOBER 14, 2019

Finnish invoicing company Enterpay announced that it has closed a €1 million ($1.1 Headquartered in Helsinki, Enterpay’s automated invoicing payment solution works to optimize the payment process for B2B eCommerce companies, allowing them to increase profitable customers via improved credit scoring and automated invoicing. “We

User Experience 116

User Experience Risk Management Customer Experience Capital 116

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s a nuanced but important addition to the eCommerce experience. It’s called headless commerce.

Retail 208

Retail User Experience Study UX 208

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

Perficient

FEBRUARY 4, 2021

Many companies view accessibility remediation as a one-off project or a parallel effort to their current development life cycle. Designing with accessibility in mind creates a better site/experience for all users. An accessible site can bring in additional customers and provide brand differentiation from your competitors.

UX 531

UX Guidelines Compliance Study 531

Perficient

SEPTEMBER 9, 2020

Customers are more open to telling you the truth when they are talking to an independent interviewer as opposed to one of your employees. It’s difficult to meet the expectations of a B2B buyer without all the right technologies and systems supporting the experience. Having the Right Technology.

Resources 340

Resources System Marketing Strategies Strategy 340

PYMNTS

MAY 1, 2017

Founded in 2012, the Phoenix-based company sells cars through its website and operates automated towers that store cars in U.S. The company has granted the underwriters a 30-day option to purchase up to 2.25 William Blair & Company, LLC, BMO Capital Markets Corp. Carvana Co., and Deutsche Bank Securities, Inc.

Nashville 128

Nashville Tennessee Phoenix Austin 128

Perficient

AUGUST 31, 2020

Contrary to popular belief, many customers are primarily interested in getting their question or issue addressed quickly and see self-service or AI as an innovative way to accomplish that. A recent study addresses the new reality of customer expectations. Many companies realize they can no longer put off necessary improvements.

Innovation 369

Innovation Video Strategy Customer Experience 369