Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. The customer connection. The customer drives everything,” Laverdure says.

Trends 91

Trends How To Payments Community Bank 91

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software.

Lending 195

Lending Software Customer Experience Management 195

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Knowing how AI and genAI are being used by peers and fraudsters will help financial institution leaders and management vet potential solutions and watch for risks.

Examples 195

Examples Fraud Resources Risk Management 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. It’s no different in banking and financial services. Step 2: Create pilots.

Customer Experience 87

Customer Experience social media Video Innovation 87

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Perficient

DECEMBER 15, 2020

DTE Energy’s interactive microsite educates consumers on how to conserve and use energy differently within their homes. The site provides a 3D virtual home-tour of ten rooms and several hotspots to learn different tips and tricks, many linking to numerous programs for customers to enroll in at DTE. The Winning Projects.

Tools 475

Tools Policies Industry Community 475

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”.

How To 144

How To Fraud Online Mobile 144

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S.

Community 195

Community Lending Maine Resources 195

Jeff For Banks

JUNE 12, 2023

My firm is debating the direction of the banking industry so we can present, discuss, and debate with our clients, particularly how they can succeed in the current and emerging environment. These higher performing employees reduce process friction and customer pain points, delivering a superior customer experience.

Community 78

Community Customer Experience Resources Strategy 78

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”.

How To 108

How To Fraud Mobile Online 108

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business. Now is the time to create a BaaS strategy.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Perficient

FEBRUARY 4, 2021

An accessible site can bring in additional customers and provide brand differentiation from your competitors. Many communities of people with disabilities are very close-knit and if your site is recognized as accessible, this ends up being a competitive advantage. These include motor, cognitive, visual, and hearing disabilities.

UX 531

UX Guidelines Compliance Study 531

Independent Banker

DECEMBER 31, 2022

Community banks have long been a bastion of relationship-focused service. But what happens when a community bank makes the decision to put technology—specifically, AI—at the heart of its customer service strategy? For Union Savings Bank (USB), a $3 billion-asset community bank in Danbury, Conn., Assets: $3 billion.

Rhode Island 151

Rhode Island Community Bank Community Tools 151

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. How can AI accomplish this? Then, by monitoring AI as it works, banks can see where their customers’ experience can improve.

Community Bank 91

Community Bank Community Customer Experience Data 91

Perficient

FEBRUARY 19, 2021

How To Increase Team Engagement. Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. How To Embrace and Begin Team Engagement.

Leadership 352

Leadership social media Survey Meeting 352

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end.

Payments 169

Payments Branding Customer Experience Strategy 169

Perficient

JULY 23, 2020

Art Quinn, general manager of Minneapolis, take great pride in the culture of his team. Paul’s journey with Perficient started in our Minneapolis office, which is where he was assigned his first Adobe Experience Manager (AEM) project. Part of Perficient’s culture is the community of asking questions.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

DECEMBER 28, 2020

“There are still a lot of checks that happen within that workflow,” Sassone said — and thus there’s an opportunity for banks to think about innovation, to modernize current workflows and to leverage some of the innovation that is happening within the FinTech community.

Payments 215

Payments Innovation Software Fintech 215

Cisco

APRIL 12, 2022

And yet all kinds of ideas and gimmicks are being tried to make branches more inviting: community centers, yoga studios, or coffee bars. Branches should focus on more complex financial services and relationship management. Rethink how to execute the branch space. This is where Cisco technology can help. Empower the branch.

America 109

America Customer Experience Operations Survey 109

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Our Troublemaker clients reacted to all this mayhem by keeping their focus on customers, making good loans, sticking to their digital transformation strategies, developing employees and giving back to their communities.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

MAY 21, 2019

As a thought experiment, imagine if one evening Amazon CEO Jeff Bezos had one too many cocktails and errantly gave an order to purchase your bank. Acme has doubled its size in the past five years with acquisitions of smaller community banks. There are no visible managerial processes tied to customer experience and learning.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

DECEMBER 23, 2020

“But the reality is that the consumer experience itself is the new currency in loyalty.”. Whether it is with a small, medium or mega-sized merchant, Hondal said businesses need to reimagine their loyalty strategies to manage customer experiences and ensure that they are consistently delivered throughout the organization.

Strategy 266

Strategy Marketing Marketing Strategies Branding 266

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. We feed customer profitability systems. If product profitability, we follow their product list.

Groups 85

Groups Capital US Community 85

Perficient

SEPTEMBER 29, 2020

Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. Gina receives nurture emails, first around management, then progressing toward a focus on surgery. Reputation management. It’s the Google experience. Gina visits sports medicine.

social media 294

social media System Retail Online 294

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Fintech Labs Insights

MAY 14, 2017

As part of our FinDEVr Feature series , which highlights some of the speakers you will see on stage at the event, we recently interviewed the developer community manager of one of the presenting companies, eSignLive by VASCO. The post Exclusive Interview with eSignLive’s Developer Community Manager appeared first on Finovate.

Community 15

Community Management Analytics Case Study 15

South State Correspondent

OCTOBER 28, 2022

Most of the conversations at the conferences were around how to architect, execute, and attract/retain the required talent to pull these solutions off. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. Small Idea – How Do I Sell to Machines? A balance sheet matters.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

JULY 22, 2020

federal government disbursed billions of dollars in relief funds to more than 127 million Americans (and counting), mishaps and delays raised some eyebrows and had many in the financial services community wondering: What went wrong? This can mean a far easier path to achieving speed, security and a positive user experience.

User Experience 141

User Experience Security Technology Data 141

South State Correspondent

JUNE 27, 2023

While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance. This article explains what ISO 20022 for banks is, how it is different, and what it can do for your bank. Now, this gets standardized under ISO 20022 (below).

System 195

System Data Examples Payments 195