PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. Funds can be disbursed into their Investors Bank account within minutes.

Lending 101

Lending New Jersey Online Customer Experience 101

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. According to Investopedia, “Forks may be initiated by developers or members of a crypto community who grow dissatisfied with functionalities offered by existing blockchain implementations.”. Banking’s Hard Fork.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

ZootBlog

FEBRUARY 12, 2016

How long should it take to add your spouse to your bank account? However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. The experience left me wondering, with today’s technology how could this be possible.

Community Bank 63

Community Bank Community Technology ATM 63

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

Independent Banker

OCTOBER 31, 2021

Offering digital lending isn’t about the bells and whistles. It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. First State Bank & Trust in Williston, N.D., Chris Jundt, First State Bank & Trust.

Lending 91

Lending Community Bank Community North Dakota 91

Abrigo

OCTOBER 21, 2019

A farmer, a university student, and a business owner walk into a bank. It sounds like the beginning of a joke, but for many community financial institutions, a spectrum of different customers and banking needs is something that they see every day. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

AUGUST 12, 2020

Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 39

Community Community Bank Banking Trends Analysis 39

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. This is where Cisco technology can help. Empower the branch. No latte needed.

America 109

America Customer Experience Operations Survey 109

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

Customer Experience 130

Customer Experience Strategy Community ATM 130

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 67

Community Bank Community Online Customer Experience 67

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space.

Fintech 155

Fintech Maine Survey Regulation 155

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. The Tiny Bank that Did It Award UBank of Texas.

Idaho 172

Idaho Community Industry Strategy 172

Banking 2020

JANUARY 25, 2016

Without loyal customers to invest their money over the long-term, growth and profits aren’t possible. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs.

Tools 40

Tools Digital Banking Software Trends 40

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

AUGUST 21, 2018

Entrepreneurs value the in-person advisory relationships they get when they visit bank representatives in person, some industry experts say, and more branch locations will bolster their local communities’ small business landscape.

Phoenix 100

Phoenix Survey Washington Trends 100

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. It doesn’t matter where you are banking, if you have a problem you want to be able to reach out at any time and get that problem solved,” Jack Lynch, chief risk officer at PSCU , told PYMNTS in a recent discussion.

Innovation 141

Innovation Fintech Fraud Security 141

Fintech Labs Insights

JANUARY 18, 2023

Online Digital Banks for Small Businesses (SMB) January 2023 Related Stories Small Business Card Provider Jeeves Provides Free Airport Lounge Access The Small Businesses (SMB) Love/Hate Relationship with their Bank The 7 Key Features of the Best Digital Credit/Charge Cards for Small Businesses (SMB)

Las Vegas 12

Las Vegas San Diego Nashville Charlotte 12

South State Correspondent

OCTOBER 28, 2022

Banks are just starting to realize this. Instead of shopping online and scrolling through a catalog of products, consumers would like to see something on Reels or Tik Tok and buy there. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. A balance sheet matters.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. That is the stuff that FIs are working overtime to move online, into mobile and into a more self-service model.

ATM 155

ATM Mobile Digital Banking Online 155

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s evolving suite of digital banking apps. JMP’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Change Agent of the Year.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

JUNE 26, 2019

Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. Digital & Marketing. Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The post Banking’s CRM Conquerors appeared first on Gonzobanker.

Idaho 131

Idaho Michigan System Lending 131

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 97

Chicago Retail Branch Design Training 97

CB Insights

JUNE 17, 2020

As NYU Stern School of Business professor and digital transformation researcher Arun Sundararajan notes: “Crisis can be… a catalyst or can speed up changes that are on the way — it almost can serve as an accelerant.”. In the wake of the outbreak, everything from doctors appointments to schooling to workouts went online.

Industry 101

Industry Technology Online Video 101

Fintech Labs Insights

AUGUST 1, 2016

Agreement Express offers an an end-to-end platform that helps traditional financial institutions automate labour intensive parts of the customer onboarding process to remain compliant while quickly opening customer accounts. ebankIT’s platform offers financial institution clients an omnichannel experience.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

JULY 22, 2015

Apex Clearing will explain its cutting-edge financial services platform and how online brokerage firms and FinTech groups can grow their businesses by leveraging our technology. Why it’s a must-see: Apex will demonstrate the speed and simplicity through which customers can open accounts, fund them, and place trades.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

DECEMBER 6, 2018

However, the data may also reflect the ability for a small bank or credit union to develop a relationship with SMB clients that is of higher quality than major, multinational financial institutions (FIs) — perhaps even without face-to-face interaction in a physical branch.

Training 161

Training Fintech Lending Customer Experience 161

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). That would be a payment rail that is required for anyone to buy pretty much anything, especially online and via proximity payments. Neobanks grew up out of three themes.

Comparison 52

Comparison Fintech Lending Analysis 52

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

AcceptEmail serves today’s consumers with online, real-time email payments. Market segments include insurance, banks, telecom, utilities, and property management. additiv develops and implements digital innovations and business models for financial services providers. Blockstack.io Dynamics, Inc.

Company 12

Company Software Analytics Mobile 12