PYMNTS

JUNE 14, 2019

Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S.

Retail 103

Retail Study Online Mobile 103

PYMNTS

OCTOBER 6, 2020

Dimon’s comments come at a time of aggressive growth and gains by numerous digitally native startups that have modernized and streamlined online banking and payments for the masses. Of course, the pandemic has forced banks – like all businesses – to rethink their priorities and make adjustments to how they interface with customers.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

ABA Community Banking

APRIL 11, 2019

Survey on trends and issues in business banking also finds majority of business owners prefer online account opening and loan applications for business needs Customers Revenue Community Banking Fee Income Profitability Feature3 Feature Financial Research Financial Trends Retail Banking Technology.

Study 40

Study Community Bank Trends Survey 40

ABA Community Banking

MAY 16, 2019

Survey reveals continued increase in adoption of automation technology among middle market businesses Financial Research Feature Financial Trends Management Technology Payments Performance Customers Revenue Core Systems Branch Technology/ATMs Outsourcing/Cloud Tech Management Mobile Online Checks/Remote Deposit Capture Cyberfraud/ID Theft Community (..)

Study 40

Study ATM Community Bank Survey 40

PYMNTS

APRIL 23, 2020

To that end, earlier this month FinTech firm SoFi made the leap beyond San Francisco to Hong Kong, having bought online brokerage firm 8 Securities. In a recent PYMNTS study , What is a Bank: What U.S. percent of consumers are either “very” or “extremely” likely to use or already use national banks, and 60.1

San Francisco 252

San Francisco Online Fintech Survey 252

Abrigo

MARCH 2, 2023

Experts have highlighted numerous lessons from Southwest’s experience, many of which can benefit bank and credit union executives, regardless of their institution size, as they manage competing priorities for spending and growth initiatives on banking solutions. Remember the Paycheck Protection Program (PPP)?

Technology 195

Technology Lending Community Software 195

PYMNTS

JUNE 1, 2020

These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs. Why WSFS Bank Is Relying On QR Codes, Mobile Mess aging To Enhance Customer Loyalty. Creating that support can engineer robust customer loyalty among bank users, she said.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

DECEMBER 13, 2017

The company knows exactly what these documents should look like — from security characteristics and items encoded to how the photo should be held in place — thus helping to make verifying a purchaser a seamless process both online and in-store. Here are the numbers: $42.5 million | Amount of VC Series B funding announced by U.S.-based

Bitcoin 123

Bitcoin cryptocurrency Data Community Bank 123

Independent Banker

OCTOBER 29, 2014

And the great news, according to “American Millennials and Banking,” a major new study commissioned by ICBA, is that Bauhs and the 80 million other people in his generational cohort are prime potential customers for community banks. This is really the moment for community banks to show that they’re a fit for millennials.

Millennials 110

Millennials Community Bank social media Community 110

Independent Banker

JANUARY 31, 2023

According to a 2020 Congressional Management Foundation report, constituents reported their representative and/or senator used online platforms either “more” or “significantly more” since the pandemic began. Are you trying to raise awareness about a certain policy or bill affecting community banks? What’s your end goal?

social media 103

social media Meeting Community Community Bank 103

Abrigo

MAY 5, 2017

What business borrowers want Steven Martin, vice president at Sageworks, said the latest survey of small business borrowers reinforces results of previous research studies showing that borrowers want not only a good deal but also ease of application, speed and transparency in the decision-making process.

Survey 150

Survey Online Lending Taxes 150

Independent Banker

NOVEMBER 13, 2014

And the great news, according to “American Millennials and Banking,” a major new study commissioned by ICBA, is that Bauhs and the 80 million other people in his generational cohort are prime potential customers for community banks. This is really the moment for community banks to show that they’re a fit for millennials.

Millennials 87

Millennials Community Bank social media Community 87

Independent Banker

JULY 30, 2015

Lindsay LaNore is responsible for ICBA’s new Community Banker University. She leads a team that works to identify, develop and offer courses that meet community banks’ educational needs. Her role is to make certain that relevant education is provided in a responsive manner to all community bank members. “I

Resources 70

Resources Tools Community Bank Conference 70

PYMNTS

JULY 27, 2016

The edge mid-sized and community banks have historically had on the big guys is that they put a face to banking. Today, though, FinTech has changed the game, and new customer demands could be taking away community banks’ leg-up on their largest peers. Power report on retail banking in the U.S.,

Regional 100

Regional Community Bank Community Study 100

PYMNTS

MARCH 9, 2020

But given the rise of neobanks — FinTechs that are using banking services as the foundation for new ecosystems and Big Tech, which is exploring ways to extend their reach into banking and financial services — we thought we’d go back to first principles and ask consumers that simple question in relation to their primary banking relationship.

How To 232

How To Millennials ATM Fintech 232

Independent Banker

JULY 29, 2016

These in-depth and timely professional development programs are designed exclusively for community bankers and led by nationally recognized industry experts who know the issues community banks grapple with. Each certification course is designed to prepare bank professionals to handle essential tasks and responsibilities.

Minneapolis 70

Minneapolis Community Bank Community San Antonio 70

Gonzobanker

APRIL 3, 2019

According to a recent study by Ellie Mae, 92% of all home borrowers research online before applying. Focus on digital marketing and social media , supplemented with physical outreach to drive digital , such as enhanced contact centers, bank-at-work programs, trade shows, art exhibits and other outreach.

social media 99

social media Exercises Millennials Training 99

Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., There’s really no typical day for Jason Lord, an information security officer at SunMark Community Bank in Hawkinsville, Ga. By Judith Sears.

Community Bank 87

Community Bank Community Training Memphis 87

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. So where do ballyhooed mobile banking and payments developments among the biggest players leave community banks?

Mobile 105

Mobile Community Bank Community Technology 105

Independent Banker

MARCH 15, 2015

A recent ICBA study found that more members of this fastest-rising generation of bank customers, many of whom were financially hindered by the severe recession and college tuition debt, now seem ready to take on the serious loans that would allow them to buy a new car or a first home, or even start a business. “A

Millennials 70

Millennials Community Bank Community social media 70

Independent Banker

FEBRUARY 24, 2015

A recent ICBA study found that more members of this fastest-rising generation of bank customers, many of whom were financially hindered by the severe recession and college tuition debt, now seem ready to take on the serious loans that would allow them to buy a new car or a first home, or even start a business. “A

Millennials 70

Millennials Community Bank Community social media 70

Independent Banker

FEBRUARY 24, 2016

When Richard Bradshaw became president of specialized lending three years ago at United Community Bank in Blairsville, Ga., the bank’s three-person Small Business Administration department was lending about $10 million a year. billion community bank issued $140 million in SBA loan commitments.

Community Bank 70

Community Bank Lending Community Georgia 70

Celent Banking

MARCH 16, 2015

A few thoughts on some of the talking points: Breaking down omnichannel applications for financial services : Omnichannel within banking was a popular talking point between attendees and among presenters, and it´s obvious there´s still more than enough ambiguity around its application in the context of banking.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

APRIL 30, 2018

Seventy percent of small firms without a checking account have been denied a loan, found Nav.com in its Annual Business Banking Study. Nearly half (47 percent) said they chose their bank because it’s the same institution with which they bank on a personal level.

Taxes 144

Taxes America National Community 144

Gonzobanker

MARCH 23, 2020

What We Know: Customers must do business online and by phone. Cornerstone Advisors has been a broken record telling the story of a community banking industry that’s falling behind in online and mobile capabilities. Banks that were once “too big to fail” aggressively used their scale and evolved into “too big to lose.”

Community Bank 122

Community Bank Tools Case Study Online 122

Cisco

AUGUST 16, 2019

Chase might be the exception, pushing ahead with 123 new banks in the last three years, compared to a more modest 54 from BofA and 45 from Wells Fargo. Even community banks and credit unions keep building slowly, if only one or two branches a year.

ATM 74

ATM Study Community Community Bank 74

Independent Banker

AUGUST 25, 2016

With the average individual spending 100 minutes on social media each day, it’s entirely possible for community banks to share some of that screen time. If you’re an online bank or are simply looking for younger, more millennial-type customers, Twitter and Instagram are strong platforms to use. With a combined 2.5

social media 70

social media Community Bank Community Video 70

Social Assurance

OCTOBER 10, 2017

Establishing yourself as the community bank is a process. The crowded online realm makes it hard to stand out. Moreover, the guest list paves the road for you to study the participants and devise ways to best sell them to your cause. A guide on building your relationships and growing engagement with your customers.

Community Bank 12

Community Bank Community social media Study 12

Social Assurance

OCTOBER 10, 2017

Establishing yourself as the community bank is a process. The crowded online realm makes it hard to stand out. Moreover, the guest list paves the road for you to study the participants and devise ways to best sell them to your cause. A guide on building your relationships and growing engagement with your customers.

Community Bank 12

Community Bank Community social media Study 12

Independent Banker

JANUARY 26, 2016

Likewise, LinkedIn, with more than 400 million users of its online professional networking site, has transformed the chore of building career success into something that is pleasant, if not entertaining, to do. A study titled “Innovation in Retail Banking” by Infosys Ltd., Fitbit Inc.,

Maryland 70

Maryland Community Bank Community Technology 70

Independent Banker

DECEMBER 13, 2015

Among the newest financial industry disruptors are online marketplace lenders, the deceptively benign name for potentially predatory nonbank lending platforms proliferating on the Internet. Moreover, the inherent risks online marketplace lenders carry have an ominously familiar pattern. Fine, President and CEO of ICBA.

Lending 70

Lending Industry Community Big Data 70

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. California CCPA), it’s hard to imagine just how far techies will be able to upend the nuts and bolts of the banking industry. Community banks and credit unions do not fear each other. Banking organizations remain over-managed and under-led.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Abrigo

MAY 20, 2015

A recent American Banker article, “ Beyond Apple Watch: Banks Explore Apps for Other 'Things' ,” provided some additional insight to the ways in which banks, credit unions and their vendors are preparing for the day when everything is “smart” and connected online. The future of wearable tech isn’t a certain one, though.

Apple 150

Apple Comparison Mobile Innovation 150

NCR

MARCH 7, 2016

No one denies that online and mobile tools—particularly the deluge of apps that banks have developed and released—have changed many customers’ interaction with the local retail outlet. And while it may seem unusual to evaluate the prospects of a study before it’s even been done, it’s also an ideal setting to make predictions.

Study 40

Study Mobile Comparison Online 40

Gonzobanker

MARCH 24, 2021

Some examples: My colleague Ron Shevlin pointed out in a recent study conducted with StrategyCorps that Chime, the big dog challenger bank, now has nearly 8 million customers who consider it their primary bank. Community banks and credit unions, in total, have 56 million.

Customer Experience 130

Customer Experience Strategy Community ATM 130

PYMNTS

FEBRUARY 4, 2019

The report also found that credit cards appear to be the most popular payment medium for online retail, travel bill payments and digital content purchases. . Community banks and credit unions also offered their backing. That share rose to 62 percent in 2018, according to the Mercator Advisory Group’s “U.S. Dissenting Views.

Payments 183

Payments System Cards Policies 183

Gonzobanker

APRIL 28, 2016

According to Cornerstone Advisors research , roughly six in 10 community bank and credit union CEOs are concerned with the regulatory burden. My colleagues (shout out to Vincent Hui and Kaleb Seymour ) and I conducted a study for the credit union industry to determine the impact of regulation. It’s December 31!

Regulation 60

Regulation Management Community Bank System 60