PYMNTS

SEPTEMBER 29, 2020

This can lead to consumers contacting their banks, which could incur costs and waste time with unnecessary chargebacks. Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

SEPTEMBER 17, 2019

Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and fraudsters have been reluctant to abandon the scheme as this year progresses. Arou nd the Digital Banking World. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

OCTOBER 8, 2020

Berlin's Mambu is partnering with New Zealand digital lending platform Ranqx , which will use Mambu's API-first digital banking platform to provide digital lending experiences, loan origination, decisioning and monitoring for small- to medium-sized businesses (SMBs), according to a press release.

Lending 141

Lending Customer Experience Digital Banking Innovation 141

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

DECEMBER 10, 2019

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

Celent Banking

APRIL 25, 2016

In Latin America the major milestones in Digital development we had seen were Nubank (Brazil – Market Cap $500M) and Bankaool (Mexico – ~$142M in assets), until March of 2016 when Banco Original (~$1,67Bn in assets) launched in Brazil. The bank has no branches and the interaction is 100% through digital channels and a call center.

America 100

America Digital Banking Strategy Fintech 100

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

NOVEMBER 12, 2020

banking-as-a-service (BaaS) Startup Railsbank closed a $37 million funding deal co-led by MiddleGame Ventures and Ventura Capital. Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We

US 220

US Capital Leadership Customer Experience 220

PYMNTS

JUNE 17, 2020

“Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. Successful attacks are often the result of inadequate digital defenses meeting these methods. Securing Social for the MOA Future.

Tools 141

Tools social media Fraud Mobile 141

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. Moreover, digital branches will transform the customer journey into an interactive digital banking experience, with enhanced customer satisfaction.

Video 78

Video Customer Experience Operations Digital Banking 78

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. Customers at the core. Adopting a customer-centric approach is no mean feat.

Video 97

Video Digital Strategies Digital Banking Security 97

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

PYMNTS

FEBRUARY 18, 2020

FIs and PSPs in Europe are particularly interested in robust fraud-busting technologies for SCA compliance, which is mandated under PSD2. Requiring multifactor authentication (MFA) could add frictions to companies’ payment systems and customer experiences, but such tools are necessary to enable smart authentication and compliance decisions.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

JANUARY 30, 2020

BMO has implemented several new technologies as part of its digital transformation. First was a method to scan checks and process deposits in real time, creating virtual deposit tickets and saving customers from filling out paper deposit slips. The instant-issue functionality also comes in handy for lost debit cards.

Operations 152

Operations ATM Cards Case Study 152

ZootBlog

FEBRUARY 12, 2016

The experience left me wondering, with today’s technology how could this be possible. There seemed to be several pain points in this lengthy process—from a lack of updated technology to systems that don’t talk to each other. Additionally, Bank of America plans to triple the budget for their digital banking initiatives in 2016.

Community Bank 63

Community Bank Community Technology ATM 63

Chris Skinner

JULY 19, 2017

Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language. The natural language interfaces combine artificial intelligence and voice recognition to provide an exceptional customer experience.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

AUGUST 12, 2020

Agora Services To White-Label Technology. Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. Funding Circle Takes A Closer Look At Open Banking. Over in the U.K.,

North Carolina 193

North Carolina Fintech Technology Community 193

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. How FICO Can Help You Fight Fraud, Including Scams.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. How FICO Can Help You Fight Fraud, Including Scams.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

DECEMBER 28, 2018

Looking at the results of the CUs recently commissioned Eye on Payments study, consumers expect more heading into 2019, and meeting those expectations will be about more than advanced technology alone. Instead, he noted, the goal is to find ways that are better at authenticating customers without slowing down their commerce processes.

Fraud 131

Fraud Mobile Security Cards 131

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 112

Strategy Fintech Study Customer Experience 112

PYMNTS

SEPTEMBER 17, 2019

Impending 5G technology holds a great deal of promise for many industries, especially for financial institutions. A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? Using mobile card controls (63.5

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. But the vast majority of scientific progress is a team effort. And that’s where we come to FinTech.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

SEPTEMBER 4, 2018

As the bank hones in on offering a unified customer experience through both digital and physical channels, it will roll out digital banking capabilities for the first time. The app now offers a “frictionless method” to collect Paytm Points and use them for discounted gift cards.

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

JUNE 29, 2020

A debit card can now be added to the Wealthfront Cash Account to make purchases and get cash from a nationwide network of fee-free ATMs. The demand to move to digital financial services has been greatly accelerated by recent events like nationwide shelter-in-place orders due to Covid-19.

Fintech 151

Fintech California New York ATM 151

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Technology. Organization.

Customer Experience 96

Customer Experience Fraud Policies Training 96

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Jill is continually demonstrating just how loud a $300 million community bank can roar! John Beale , longtime CIO of City National Bank.

Idaho 174

Idaho Community Industry Strategy 174

PYMNTS

SEPTEMBER 21, 2018

“We want to provide the most seamless customer experience possible, and allow customers to interact with us and transact with us and use our product as freely as we can. But, obviously, there are negative forces out there that want to take advantage of customers.”.

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Payments Security As A Digital Business Enabler. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

Independent Banker

DECEMBER 31, 2022

“What’s interesting to me is the macro environment,” says Marilena Lakoumentas, senior vice president and chief digital officer at $3.3 billion-asset Bank of Tampa in Tampa, Fla. We’ve got capital market resets that are potentially happening, technology advancements and continued heightened digital expectations.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

DECEMBER 3, 2019

UK Digital Bank Monzo Taps Visa Exec As US CEO. Monzo, London’s digital unicorn, has appointed TS Anil to lead U.S. Anil has more than 25 years of experience in payments, banking and credit cards, working globally across Europe, Africa and the Middle East as well as the Americas and Asia Pacific. .

Fintech 132

Fintech Colorado Payments Operations 132

Celent Banking

FEBRUARY 4, 2016

The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Bank of America recently added features like touch ID, debit card toggling, two-way fraud alerts, and more to its app, and has been outspoken about the desire to personalize the digital experience.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

Gonzobanker

FEBRUARY 1, 2023

. ‘Coming Home to Banking’ With big tech stock crashes, fintech layoffs, and the coming of crypto winter, it was clear that bankers felt safer competitively in 2023 than they did in years prior. But it’s clear the “ChatGPT moment” has bankers feeling the heat that things may need to change very quickly.

Arizona 146

Arizona Kansas City Industry Phoenix 146

PYMNTS

JULY 10, 2018

Even as most described themselves as “eager, savvy digital adopters,” for those who don’t fall into that category, more than a quarter said they are willing to learn new tools and technologies. “Our customers and vendors are not fully paperless and still pay with paper check,” the respondent said. .”

Online 100

Online Meeting Survey Analysis 100

Insights on Business

SEPTEMBER 13, 2018

From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. They can no longer act as pipes for siloed services such as transactional products, card services, installment loans, wealth management products and student loans.

Operations 184

Operations Case Study Customer Experience Analytics 184