PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Share the company culture and brand. Companies spend a lot of time and effort in creating core values, traditions, culture and branding. Employees are savvy with technology. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

FEBRUARY 28, 2020

however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. Before jumping into why these new technologies will become important, let’s discuss the current state. A Good Experience could be better. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

Perficient

JANUARY 19, 2021

I recently participated in IBM’s live webinar series, LinkedIn LIVE, where we discuss the uptick in certain trends that have helped retailers adapt return processes to provide an excellent commerce experience. How Brands are Adapting. Keep the Sale for Customer Satisfaction. Partner with Other Brands for Returns.

Retail 309

Retail Examples Branding Cards 309

Perficient

JULY 27, 2020

If you’re seeing evidence of these new customers, partnered with very high bounce rates on key pages, then it’s time to look at building out a B2C strategy. People / Process / Technology. Are you currently able to accept credit cards? Is Your Business Set Up for This? At Perficient, it’s our job to fill in the gaps.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JULY 30, 2020

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Last month, Galileo launched what it called a faster and less expensive way to create debit cards.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

Retail 100

Retail Cards Study Customer Experience 100

Cisco

JULY 12, 2021

At imi mobile, we believe in giving banks the tools they need to better protect their customers whilst enhancing the overall customer experience. Account Takeover Fraud is on the rise, and the banking industry has turned to technology to combat the growing threat. Use the latest digital channels to build trust.

Fraud 168

Fraud Mobile Security Customer Experience 168

PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). The financial institution (FI) said that, as of the end of Q3, the domestic card loans ending balance stood at $104.7 Credit card loans increased 1 percent to $113.7

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. credit card losses will exceed $12 billion.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

DECEMBER 17, 2020

One report found that there was a 54 percent increase in gift card and loyalty fraud in May compared to the previous month, making promotion fraud prevention a top priority for merchants. Fraudsters are looking to falsify these promotions, however, putting merchants in an untenable situation that requires a brand-new approach to fix.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

FEBRUARY 17, 2020

There has been no shortage of new takes on card-based loyalty schemes — especially in the last decade as digital has exploded and the competition for customer spend has become increasingly tight. Particularly, in the travel and hospitality sector, co-branded card programs have flourished.

Cards 151

Cards Branding Data Customer Experience 151

PYMNTS

SEPTEMBER 18, 2019

It is NFC-enabled and connects directly to the customer’s digital wallet. The device runs on FeliCa technology, which is very popular in Japan and is also used to power the coffee company’s card system. The pen is said to have a sleek appearance and writes in a coffee-brown ink.

Leadership 110

Leadership Branding Customer Experience System 110

PYMNTS

JUNE 8, 2020

“Whatever model you have, you have to look [at it] through the lens of, ‘How is it going to appear on mobile devices, and how can we accelerate [that] experience for the shopper?’” . New payment technologies are costly to implement, meaning retailers must weigh such expenses against future revenues. That is also a real positive.” .

Online 144

Online Mobile Tools Retail 144

PYMNTS

MAY 15, 2019

Today’s customers expect more features and support from their mobile and digital banking tools, and coming up with the right customer service and engagement has become essential for banks and FinTech firms looking to grow their user bases. Around the Digital Banking World. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). He added that “our customers buy our product because we offer advantages over the technologies mentioned here.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 25, 2019

“The big question is how banks will be using technologies like APIs to create ecosystems and profitable business models that will benefit them in the long term,” he explained. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”. SCA and the Future of Banking.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

SEPTEMBER 21, 2018

They are eyeing juicy targets such as gift cards and loyalty programs, both of which are of increasing importance to merchants’ holiday revenues. They are setting up fences and other methods to sell stolen goods — as well as rewards points and those gift cards — and win paydays. Fraud Focus.

Fraud 145

Fraud Retail Online Course 145

Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands.

Innovation 160

Innovation Security Innovation Strategies Data 160

PYMNTS

OCTOBER 4, 2019

Digital self-service kiosks and delivery options could help restaurants provide the seamless ordering experiences customers expect from their favorite brands. Taco Bell rolled out its first self-service kiosk in 2015 and has since worked to offer the technology at additional locations.

Strategy 132

Strategy Cards Branding Customer Experience 132

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. It highlights different stakeholders’ contributions, including the institutions and technologies that come together to make mPOS solutions happen. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

OCTOBER 28, 2020

But what isn’t debatable is the essential truth of his purported statement — and how relevant it is to the 2020 holiday shopping season, as Kount Chief Customer Experience Officer Rich Stuppy recently told PYMNTS. If their account is taken over [or] if they lose value, it's going to cause an allergic reaction to your brand.

Fraud 280

Fraud Retail Tools Data 280

PYMNTS

JULY 24, 2019

Discover, as it turned out, beat expectations on both the top and bottom line — driven by strong loan growth, particularly in card products, and what CEO Roger Hochschild described as better management and discipline exerting downward pressure on charge-offs and delinquencies in its personal loan business. Revenue picked up to $2.85

Cards 108

Cards Trends Customer Experience Lending 108

PYMNTS

SEPTEMBER 14, 2020

For the platforms and merchants banking on convenience and auto-refill offerings (along with the ability to, say, skip a month), it’s critical to layer on payments functionality that embraces card and network tokenization, along with preferred payment methods.

Apple 184

Apple Branding Online Payments 184

PYMNTS

APRIL 30, 2018

According to the Electronic Transactions Association (ETA), TRANSACT brings together all parts of the payments ecosystem – from ISOs/VARs to ISVs and large financial institutions to technology companies – to meet, see what’s new and learn what it takes to grow.

Las Vegas 122

Las Vegas Conference Meeting Branding 122

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

NOVEMBER 8, 2019

The story she told was about the importance of the consumer experience, and the benefits of direct-to-consumer (DTC) brands reaching out to consumers via physical retail offerings. “It It should almost feel like you are walking in a live Instagram account,” she said when describing the ideal SHOWFIELDS experience.

Retail 103

Retail New York City Branding New York 103

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130