PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Other banks are looking to upgrade the way they’ve designed their mobile banking features, including U.S.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

AUGUST 16, 2018

Both enable banks to dig out suspicious transactions, something many other solutions could not, according to David Berglund, senior vice president and artificial intelligence leader at U.S. In a recent interview with PYMNTS, he noted the development could help FIs find and recognize common elements in legitimate payment data. “AI

Digital Banking 101

Digital Banking Fraud Data Tools 101

PYMNTS

DECEMBER 10, 2020

The eCards can be sent alongside payments made as gifts via Zelle in the bank's mobile app. The release says the cards are “animated, dynamic and can include a message.”. The release says the cards are “animated, dynamic and can include a message.”. The cards are free for U.S.

US 161

US Cards Customer Experience Trends 161

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Nearly two in three U.S. Between text and email, 79% of U.S.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

APRIL 28, 2020

He cited contactless cards and wearable devices as ways and means for consumers to continue to shift away from cash. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Nearly two in three U.S. Between text and email, 79% of U.S.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

SEPTEMBER 29, 2020

“With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” he said, according to the release. “We By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

JANUARY 16, 2020

As reported, PSCU is setting its sights on creating an end-to-end payments platform, embracing cloud technology and expanding Lumin Digital , the organization’s proprietary digital banking platform. Digital banking efforts were once only realistic for the most deep-pocketed of traditional FIs.

Digital Banking 139

Digital Banking Analytics Data Customer Experience 139

PYMNTS

DECEMBER 10, 2019

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. Also, Visa is working with four global finance firms to help FinTechs issue plastic as well as digital payments. And London’s digital unicorn Monzo has appointed TS Anil to head up U.S.

Fintech 132

Fintech Colorado Payments Operations 132

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. Below is a breakdown of all 300 sessions, less the demos and sales pitches.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

OCTOBER 8, 2020

Berlin's Mambu is partnering with New Zealand digital lending platform Ranqx , which will use Mambu's API-first digital banking platform to provide digital lending experiences, loan origination, decisioning and monitoring for small- to medium-sized businesses (SMBs), according to a press release.

Lending 141

Lending Customer Experience Digital Banking Innovation 141

PYMNTS

FEBRUARY 18, 2020

Requiring multifactor authentication (MFA) could add frictions to companies’ payment systems and customer experiences, but such tools are necessary to enable smart authentication and compliance decisions. Banks Bet On Digital Banking . Tracking The Payment Journey .

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

SEPTEMBER 17, 2019

Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and fraudsters have been reluctant to abandon the scheme as this year progresses. Arou nd the Digital Banking World. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

JUNE 17, 2020

“Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. After one of these attacks, businesses are left with lost product and costly chargebacks when the consumer realizes [her] card was stolen.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The age of personalized service is upon us.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.

Security 100

Security CA Payments Big Data 100

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. With the Smart branches, Banca Carige can preserve its physical presence, reach its customers locally, and alleviate branch management costs.

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

FEBRUARY 3, 2020

Every Remitly Passbook customer gets a Visa debit card. Remitly verifies a person’s identity digitally and accepts forms of ID immigrants have — Individual Taxpayer Identification Numbers, passports and foreign government-issued documentation, such as the Matricula Consular ID.

Marketing 137

Marketing Seattle Customer Experience Security 137

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. To that end, the bank has focused on larger metropolitan areas because it believes they are the most impactful there.

Mobile 150

Mobile Innovation Payments America 150

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships. an effort that was already operating in Europe and Asia-Pacific. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. For example, ISO 20022 defines the elements of a real-time payment, what constitutes a beneficial owner, or what happens during a transfer of securities for collateral (below).

System 195

System Data Examples Payments 195

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. Mobile payments, he noted, are a good example. Cards aren’t only perceived as safe, he explained, but as reliable, too.

Fraud 131

Fraud Mobile Security Cards 131

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 194

Fintech Community Regional Technology 194

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

NOVEMBER 12, 2020

PYMNTS’ November 2020 Disbursements Tracker® , done in collaboration with Ingo Money , states that “FIs that support digital and mobile payment tools could help these consumers access financial solutions without using traditional accounts, but many FIs must address age-old challenges before they can roll out such tools.”

Mobile 202

Mobile Study Tools FDIC 202

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Currently, we see the rise of mobile payments platforms.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

JANUARY 30, 2020

“Generally speaking, customer feedback is positive because they no longer have to fill out deposit slips.”. Another improvement is what BMO calls “easy PIN authentication,” in which customers use their debit cards — rather than driver’s licenses or state-issued IDs — to verify their identities.

Operations 152

Operations ATM Cards Case Study 152

ZootBlog

APRIL 28, 2016

What happens when fraud protection adds more friction to the payments process or convenience trumps security? EMV has moved the needle the wrong way when it comes to the customer experience. is now the largest issuer of EMV cards in the world, so it isn’t going away anytime soon. There doesn’t need to be a compromise.

Payments 60

Payments Fraud Cards Customer Experience 60

PYMNTS

MAY 22, 2020

In a recent conversation with PYMNTS, Diehl noted that FinTechs are in a unique position to compete against traditional lenders, and the pandemic doesn’t take away from their ability to provide what is often a more favorable customer experience than that of a traditional lender. “On They, too, experience tough challenges.”.

Fintech 261

Fintech Lending Tools Risk Management 261

PYMNTS

NOVEMBER 12, 2020

The funding is being earmarked to launch credit cards-as-a-service in the U.S. The London-headquartered startup is striving to help startups and other firms “prototype, launch and scale financial products within their own customer experience.”. and elsewhere as the BaaS platform grows its global footprint.

US 220

US Capital Leadership Customer Experience 220

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Bobsguide

SEPTEMBER 5, 2022

Through the workstations, customers can access all the services of the bank in ‘self-service’ mode, allowing them to conduct transactions and make deposits among other things. This means they can make payments, such as pay a utility bill or tax, using these workstations. Customers at the core.

Video 97

Video Digital Strategies Digital Banking Security 97