Payments Dive

SEPTEMBER 13, 2018

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Digital Banking 322

Digital Banking Conference Customer Experience Fintech 322

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Bank Innovation

DECEMBER 29, 2019

to apply for a full digital banking license, jumping aboard a Singapore government initiative to attract technology firms into its financial sector. A Grab entity will own a 60% stake in the consortium that will apply for the bank license in Singapore, while the telco known […]. Grab Holdings Inc.

Digital Banking 243

Digital Banking Technology Customer Experience Compliance 243

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. Banks will need to bridge the gaps in customer data accuracy for those communications to be effective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. It’s not for the faint of heart. All of the above?

Data 294

Data Customer Experience Case Study Branding 294

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Top trends in payments.

Trends 140

Trends Payments Community Bank Texas 140

Payments Dive

APRIL 12, 2018

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

Kansas 170

Kansas Digital Banking Customer Experience Fintech 170

PYMNTS

OCTOBER 11, 2018

The vast majority of small businesses have already used some type of digital bank product, but key features of digital services are missing. For example, one-third said they are unable to sign documents digitally, even though most agree it is a useful feature.

Digital Banking 172

Digital Banking Survey Online Report 172

PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: PwC. Globally, 1.7B

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

AUGUST 16, 2018

Both enable banks to dig out suspicious transactions, something many other solutions could not, according to David Berglund, senior vice president and artificial intelligence leader at U.S. In a recent interview with PYMNTS, he noted the development could help FIs find and recognize common elements in legitimate payment data. “AI

Digital Banking 101

Digital Banking Fraud Data Tools 101

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Payments Remain Key to Bank of the West’s Customer Service. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

SEPTEMBER 16, 2020

To that end, in an interview with PYMNTS, Vincent Caldeira , chief technologist, Financial Services, APAC at Red Hat , said that moving to the digital age will require banks to renovate their suite of core banking functions (checking and savings, for example) by moving to the cloud — and to microservices in particular.

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

OCTOBER 19, 2020

Global Processing Services (GPS), the payments issuer processor, has a new strategic investment from Visa to help GPS launch new products and continue expanding, according to an emailed press release. The move comes after GPS's recent launches in Europe and South East Asia, including Revolut and Starling Bank , according to the release.

Study 174

Study Innovation Fintech Customer Experience 174

PYMNTS

DECEMBER 3, 2019

Lumin Digital has signed a multi-year contract with the University of Illinois Community Credit Union (UICCU) that will have Lumin’s cloud-based platform serve as the credit union’s digital banking solution for retail banking and bill payment.

Illinois 131

Illinois Digital Banking Customer Experience Analytics 131

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service.

Management 113

Management Payments Innovation Technology 113

American Banker

MAY 17, 2016

Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing. Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking.

Customer Experience 50

Customer Experience Digital Banking Fintech Technology 50

American Banker

DECEMBER 24, 2019

It can be a painful process for a bank to go digital, but there are ways to ease the transition.

Customer Experience 73

Customer Experience Analytics Digital Banking Data 73

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. Also, Visa is working with four global finance firms to help FinTechs issue plastic as well as digital payments. And London’s digital unicorn Monzo has appointed TS Anil to head up U.S.

Fintech 132

Fintech Colorado Payments Operations 132

NCR

MARCH 12, 2018

This can make a big difference to the customer experience , strengthening brand loyalty by showing consumers that their provider is engaged with their needs and invested in delivering a beneficial, relevant service. This allows customers to take action before the upcoming bill payment or financial event makes them overdrawn.

Analytics 75

Analytics Digital Banking Analysis Branding 75

Bobsguide

JUNE 3, 2022

Orlando, Florida 10th February 2022 – Auriga, a global software provider for the omnichannel banking and payments sector, today celebrated the winning of the Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry.

ATM 148

ATM Innovation Florida Software 148

PYMNTS

DECEMBER 16, 2019

Faster, better, experiential — those are among the terms that come to mind when one thinks about how payments are changing around the world. Fiserv provided some of the most significant payments news of the soon-to-be-expired year, making big payment waves in 2019 by purchasing First Data for $22 billion in an all-stock deal.

Payments 105

Payments Mobile Data Customer Experience 105

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. million identity theft reports filed in 2021, many of which relate back to banks and lenders. FICO Admin. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

DECEMBER 10, 2019

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

APRIL 28, 2020

Digital banking will also become more widespread. “As As fewer people visit branches, there is definitely an opportunity for CUs to enhance and elevate their digital banking strategies,” said Salzer, with additional payment options and tightly integrated and customized experiences that can rival offerings of big banks.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like.

Miami 98

Miami Digital Banking National Branding 98

Perficient

MAY 28, 2020

While it’s true that 5G has the potential to profoundly change the banking industry and be a more significant transformation for mobile technology than earlier generations, it’s also true that potential use cases, from connected payments to augmented reality, are unlikely to take place immediately.

Mobile 340

Mobile Customer Experience Tools Data 340

PYMNTS

OCTOBER 8, 2020

Berlin's Mambu is partnering with New Zealand digital lending platform Ranqx , which will use Mambu's API-first digital banking platform to provide digital lending experiences, loan origination, decisioning and monitoring for small- to medium-sized businesses (SMBs), according to a press release.

Lending 141

Lending Customer Experience Digital Banking Innovation 141