Payments Dive

OCTOBER 30, 2018

Not only do card fraud losses take a dollar-for-dollar toll on bottom line profitability, card fraud blights the customer experience—undermining consumers' trust and collectively costing issuers millions annually in lost business.

Fraud 219

Fraud Cards Customer Experience Payments 219

PYMNTS

FEBRUARY 21, 2020

Business identity theft is used to launch everything from purchasing plan scams to tax and credit card application fraud, and it caused an estimated $137 million in damages in 2017. percent of online B2C and B2B platforms’ payment executives cite too many false positives as one of their greatest challenges to winning customers — 30.4

Customer Experience 152

Customer Experience Fraud Millennials Online 152

Accenture

JUNE 29, 2022

The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a viable alternative to card payments. million Open Banking payments had been executed by the end of 2021. The user experience will be key to…. Cumulatively, over 26.6

How To 325

How To Payments User Experience Cards 325

Perficient

JANUARY 22, 2021

Customers “sell” their data all the time in the form of loyalty and rewards programs. For example, if I trade my credit card points for cash, the organization knows that I might have some immediate needs that money can help solve. This idea extends to every piece of customer loyalty.

Analytics 309

Analytics Industry Chicago Payments 309

Insights on Business

MAY 22, 2019

Bank of New Zealand (BNZ), one of the leading banks in ANZ, announced late last year that they have selected IBM Safer Payments to deliver cross-channel fraud protection to its customers. The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Accenture

AUGUST 5, 2015

Every executive can see the extent to which digital is changing the card business. A convergence of new customer behaviors, technologies, competitors and regulations will require issuers, acquirers and processors to review their overall card strategy to align the customer. Read more.

Customer Experience 150

Customer Experience Cards Operations Strategy 150

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible.

Cards 141

Cards Payments Security Fraud 141

Payments Dive

FEBRUARY 23, 2018

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Retail 272

Retail Mobile Innovation Cards 272

Bank Innovation

FEBRUARY 20, 2020

Rapyd, a startup that converts international payments, announced a partnership with Visa this week to grow its card issuing business. “A A major opportunity for us, and we’re seeing this around the world from a sheer use-case perspective, is card issuing,” said Marc Winitz, chief marketing officer at Rapyd.

Cards 284

Cards US Marketing Payments 284

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. Another major hurdle, both Dean and Ward explained, is security, particularly when it comes to payment. The card, he explained, is a valuable tool to address key working capital pain points for both buyer and seller. "We

Cards 235

Cards Capital Online Security 235

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated.

Cards 183

Cards User Experience Customer Experience Regulation 183

Bank Innovation

OCTOBER 9, 2019

Digital expense management company Expensify launched a corporate card this week, building on its automated transaction tracking technology. The card offers business customers a new tool to manage expenses and adds to the data repository that will help Expensify tailor customer experiences.

San Francisco 150

San Francisco Cards Customer Experience Tools 150

Perficient

JANUARY 24, 2023

When a non-financial firm offers embedded banking, they offer a branded checking account to hold funds and make payments for the betterment of the company and its clients or workers. As a baseball card collector since childhood, I remember when eBay opened its URL back in 1995. Baseball card heaven for both buyer and seller.

Branding 472

Branding Cards Strategy US 472

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Bank Innovation

APRIL 17, 2020

Green Dot is helping consumers gain access to their stimulus payments as a part of the Coronavirus Aid, Relief and Economic Security (CARES) Act, a move that will likely prop up the company’s banking-as-a-service business. Through an existing partnership with Walmart, the Pasadena, Calif.-based

Payments 259

Payments Cards Retail Security 259

Bank Innovation

OCTOBER 2, 2017

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

Customer Experience 150

Customer Experience Security Data Online 150

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

MARCH 1, 2017

Consumers have the power of choice when it comes to many things — where they want to shop, how they want to shop, which channel is most convenient for a purchase and even which payment method suits their transaction at any given moment. But often not so much about the way that they can finance their purchases.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Not anymore.

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

DECEMBER 11, 2019

adults to possess a credit card , so the warp-speed adoption of mobile card apps has been a comparative blur. In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. It took 70 years for a majority of U.S.

Mobile 132

Mobile Cards Survey Millennials 132

Bank Innovation

APRIL 9, 2020

Neobank Upgrade today debuted two product launches for contactless payment that were initially slated for fall release, prompted by the COVID-19 crisis and social distancing measures. Upgrade customers can now order a credit card with a chip that enables contactless transactions, said Renaud Laplanche, co-founder and CEO of Upgrade.

Payments 259

Payments Cards Customer Experience Innovation Strategies 259

Bank Innovation

DECEMBER 12, 2019

based card startup Curve is launching payments through wearables, including on Garmin, Fitbit and Sony Wena devices. Th company offers a physical and digital card that consolidates multiple bank accounts and cards into one payment vehicle, supported by Mastercard.

Payments 259

Payments US Cards Company 259

Bank Innovation

SEPTEMBER 13, 2019

Mastercard is doubling down on its prepaid card business, which it sees as fuel for the rise of many consumer-facing fintech companies. During its investor day on Thursday, the payments giant said its prepaid card business grew 19% in gross dollar volume from the first half of last year.

Cards 225

Cards Fintech Payments Company 225

PYMNTS

JULY 11, 2019

To offer customers greater choice and convenience in time for the summer holiday season, Hertz , Dollar and Thrifty are welcoming debit cards at selected European locations. The majority of people renting cars today pay with a credit card, according to the announcement, but many people across Europe do not have access to one.

Cards 183

Cards Customer Experience Policies How To 183

PYMNTS

DECEMBER 28, 2020

Greg Sassone , senior vice president of business and partner growth at WEX Corporate Payment Solutions, said in a recent PYMNTS Spotlight that no “one size fits all” approach can answer the question for financial institutions (FIs) seeking to modernize their corporate client services and transition B2B payments away from the paper check.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

Cards 140

Cards Apple Data Innovation 140

Bank Innovation

NOVEMBER 15, 2019

Adyen, the Netherlands-based company that supports back-end payments capabilities for marketplaces like eBay and Etsy, is getting into card issuing. The product allows marketplaces to issue cards to merchants, allowing them to issue virtual or physical cards that can be used online, in-app or in-store.

Cards 186

Cards Online Payments Company 186

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

PYMNTS

JANUARY 14, 2020

In financial services, demand for ease of use and security are sky-high, even for business customers. ’s Open Banking , which promote end-customer ownership of financial data and enable those customers to allow for banks to share their financial data with third-party service providers.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

JANUARY 14, 2021

The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. At its core, the announcement is based on payments. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

FEBRUARY 13, 2020

Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.

Apple 225

Apple Payments Customer Experience America 225

PYMNTS

JANUARY 20, 2020

The rumors about hand-based payments out of Amazon have been building for the last few months. In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment.

Payments 277

Payments Data Cards New York 277

Accenture

APRIL 23, 2019

Advances in technology and a push towards “consumerization” in business-to-business (B2B) payments is resulting in providers offering more digital tools than ever before. Banks, networks and fintech organizations are working together in an effort to displace the high number of checks that remain persistent in B2B payments.

Tools 151

Tools Payments Cards Online 151

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160