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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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India’s Tata Capital Introduces App For Commercial Loan Clients

PYMNTS

Mumbai-based Tata Capital , a division of Tata Group, is rolling out a mobile app to make it easier for its business loan customers to manage their accounts. Tata Capital is deeply invested in providing easy access of credit to merchants and dealers through its Channel Finance and Term Loan products.

Capital 141
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Highspot Secures $60M In Funding Round Led By ICONIQ Capital

PYMNTS

ICONIQ Capital led the round, with participation from new investor Sapphire Ventures and all existing investors including Madrona Venture Group, OpenView, Salesforce Ventures and Shasta Ventures. Sales enablement platform Highspot announced it has secured $60 million in Series D funding.

Capital 108
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UX Design is Next Big Hurdle for Banks, Vested Ventures Says

Bank Innovation

To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.

UX 306
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CPG Companies Capitalize On Dramatic Digital Shift

PYMNTS

According to a recent Euromonitor survey, more than 95 percent of CPG online sales occur on retail partner sites, because consumers are attracted to the selection of products and personalization of the experience. “To To capture consumer volume, eRetailers are improving their user experience and lowering product pricing,” says Mediapost.

Company 140
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5 Banking Trends We’re Forecasting for 2023

Perficient

User experience. Another example is Eno , Capital One’s virtual assistant. Institutions are investing in more sophisticated application capabilities, and there is a new focus on the scalability of these applications. They want applications to be able to grow and progress alongside their growth and progression.

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PAAY Rolls Out Partner Platform To Complement EMV 3DS Technology

PYMNTS

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. In that instance, merchants have to contend with cart abandonment. seconds on average through EMV 3DS.