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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Highspot Secures $60M In Funding Round Led By ICONIQ Capital

PYMNTS

Sales enablement platform Highspot announced it has secured $60 million in Series D funding. ICONIQ Capital led the round, with participation from new investor Sapphire Ventures and all existing investors including Madrona Venture Group, OpenView, Salesforce Ventures and Shasta Ventures.

Capital 108
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India’s Tata Capital Introduces App For Commercial Loan Clients

PYMNTS

Mumbai-based Tata Capital , a division of Tata Group, is rolling out a mobile app to make it easier for its business loan customers to manage their accounts. Tata Capital is deeply invested in providing easy access of credit to merchants and dealers through its Channel Finance and Term Loan products.

Capital 141
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Visa, Conferma Pay: Digital-First CFOs Demand Speed, Security – And Mobile

PYMNTS

Phalen, along with Conferma Pay CEO Simon Barker , recently spoke with Karen Webster about what today's finance chiefs need in a B2B payment solution, and how mobile-based virtual card technology can address end-users' demand for an optimal experience while also meeting CFOs' new requirements. Balancing Consumerization With Security.

Security 266
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PAAY Rolls Out Partner Platform To Complement EMV 3DS Technology

PYMNTS

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. In that instance, merchants have to contend with cart abandonment. seconds on average through EMV 3DS.

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CPG Companies Capitalize On Dramatic Digital Shift

PYMNTS

According to a recent Euromonitor survey, more than 95 percent of CPG online sales occur on retail partner sites, because consumers are attracted to the selection of products and personalization of the experience. “To To capture consumer volume, eRetailers are improving their user experience and lowering product pricing,” says Mediapost.

Company 140
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Addressing the Need for Personalization in the Financial Services Industry

Perficient

Fueled by consumers’ willingness to share their data in return for timely and relevant experiences, personalization requires continually learning about the customer and applying this knowledge into the relationship and creating authentic, individualized experiences. What does your brand portray to the market?

Industry 294