Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? Fast-forward six years and Capital One owns the innovation mantle, at least in the United States. It’s still a relatively manual user experience, especially if you want to dispute a charge. Its latest innovation?

UX 17

UX Capital Mobile User Experience 17

PYMNTS

MARCH 4, 2020

In a Masterclass conducted by Karen Webster, Norm DeLuca, managing director of banking solutions at Bottomline Technologies , said banks must put corporate clients at the center of their digital transformation roadmaps, helping those enterprises capitalize on the competitive advantage fostered by advanced technologies.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

JULY 7, 2020

After industry consolidation and a leveling-out of venture capital interest, alternative SMB lending remains a strong market, though just like traditional banks, it has also faced new lessons as a result of the current market.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

MARCH 9, 2017

It’s hard for online-only merchants — which deal with any number of complex variables around customer acquisition, activation and activity — and it’s exponentially more difficult for brick-and-mortar players that are managing a user experience across channels. If it falls down at any point along the continuum, you’re done.”.

Retail 101

Retail How To User Experience Innovation 101

Celent Banking

OCTOBER 10, 2016

There was an impressive list of experts from institutions such as JPMC, Barclays, Citibank, BNP Paribas, the Federal Reserve, USAA, Capital One, BBVA, and Moven, among others. The chip card does a lot for security, but the argument is that it adds friction to the checkout experience.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

JUNE 13, 2019

The consumer business, he noted, is driven by web user experience (UX) or mobile apps. Post-spinoff, he noted, there are no plans to seek outside capital at this point, and the newly rebranded company has been growing at more than 50 percent a year. Data sourcing and networks are also different across operations.

UX 124

UX Fraud Regional Operations 124

CB Insights

OCTOBER 31, 2019

Slack launched its own $80M chatbot fund, partnering with leading VCs including Spark Capital, Index Ventures, Accel, KPCB, Social Capital, and Andreessen Horowitz. Crafting a simple UX for a personal finance app is a tall order. Trim can then cancel memberships on a user’s behalf. Source: Trim.

Industry 78

Industry Examples Tools Retail 78

CB Insights

OCTOBER 10, 2017

A host of startups have emerged to capitalize on this trend. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. It can burden users with excessive information and friction that ruins the user experience.

Tools 78

Tools Millennials US Maine 78