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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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India’s Tata Capital Introduces App For Commercial Loan Clients

PYMNTS

Mumbai-based Tata Capital , a division of Tata Group, is rolling out a mobile app to make it easier for its business loan customers to manage their accounts. Tata Capital is deeply invested in providing easy access of credit to merchants and dealers through its Channel Finance and Term Loan products.

Capital 141
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5 Banking Trends We’re Forecasting for 2023

Perficient

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs. User experience.

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Highspot Secures $60M In Funding Round Led By ICONIQ Capital

PYMNTS

ICONIQ Capital led the round, with participation from new investor Sapphire Ventures and all existing investors including Madrona Venture Group, OpenView, Salesforce Ventures and Shasta Ventures. Sales enablement platform Highspot announced it has secured $60 million in Series D funding.

Capital 108
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Addressing the Need for Personalization in the Financial Services Industry

Perficient

With an increasing comfort with digital technology within financial services, firms must challenge traditional operating models and leverage digital tools to create an authentic relationship and earn (and retain) trust. Customers engage with companies that demonstrate authentic knowledge of their relationship.

Industry 294
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Allied Irish Bank Joins With HPD LendScape Cloud Program

PYMNTS

HPD LendScape has announced that Allied Irish Bank (AIB), a client, has transitioned to HPD's cloud-hosted program for the company's receivables finance operations, according to a Monday (Nov. He said receivables financing providers like Raistone had more often been seen as an extra source of working capital. 16) press release.

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How Alternative Lending Technology Stays Flexible For SMBs

PYMNTS

While this partnership model remains popular, market volatility has once again created a need to connect more SMBs to capital as quickly and efficiently as possible. In Canada, one of those alternative players is Thinking Capital. This is a market that's going to be digital-first in the future," he said.

Lending 289