PYMNTS

OCTOBER 11, 2020

8) that it had received $200 million in new capital from existing investors Valiant Peregrine Fund and D1 Capital Partners, boosting Instacart's valuation to $17.7 Instacart states in promotional materials that it has relationships with 500 retailers that have 40,000 locations in the United States and Canada.

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Report United States Capital Retail 268

PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). We’re excited to partner with the world’s largest retailer to deliver compelling products and a great digitally enabled customer experience to Walmart customers,” Fairbank said in the call.

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

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Retail social media Customer Experience Boston 137

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

JULY 4, 2017

Retailers in Europe and the U.K. are reportedly using spy technology in an effort to boost sales and customer service. The technology is being used to read customers’ facial expressions, heart rate and pupil dilation while they browse the aisles of physical stores. Europe and the U.K. Europe and the U.K.

Retail 103

Retail Software Technology Video 103

PYMNTS

NOVEMBER 27, 2019

True Food Kitchen , in one case, has created its menu around recipes that Dr. Andrew Weil inspired with anti-inflammatory ingredients and is mulling raising new private capital, Bloomberg reported. The electronics retailer has been using its brick-and-mortar locations to fill eCommerce deliveries as well as contend with Amazon.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

JUNE 18, 2020

The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. The retailer said it has put into place many procedures to safeguard the wellness and safety of shoppers as well as staff members as retail locations open again. In separate news, retailer Express Inc.

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

SEPTEMBER 23, 2020

“We've raised an additional $460 million in subsequent closings to our Series G to support our core product and customer experience and new offerings like cash management and recurring investments,” the representative noted. Sequoia, Andreessen Horowitz and 9Yards Capital are among some of the backers providing the new funds.

Arizona 178

Arizona Customer Experience Texas Millennials 178

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

AUGUST 2, 2017

AR/VR doesn’t, however, seem like an obvious entrant into retail spaces on first blush, particularly retail spaces that are already physical. But the team at InContext thinks about VR in a different way – and a tool to better buttress the in-store experience for the customers who are willing to brave the real world.

Retail 101

Retail Branding Data Technology 101

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online.

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Fraud Online Retail Examples 255

PYMNTS

NOVEMBER 16, 2016

Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion. ‘Tis the season … to be very, very wary of phishing and other types of fraud.

Fraud 100

Fraud Retail Cleveland Ohio 100

PYMNTS

JUNE 3, 2020

reported “continued momentum” with its The EXPRESSway Forward long-term strategy, as a phased reopening of retail locations started on May 1. The retailer, however, reported that consolidated net sales dropped 53 percent to $210.3 Additionally, Express said it decreased its forecasted yearly capital expenditures by roughly $25 million.

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Columbus Illinois Ohio Guidelines 130

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? Will consumers still shop at brick-and-mortar stores?

Retail 100

Retail social media Branding Online 100

Bank Innovation

FEBRUARY 25, 2020

Houston-based Gulf Capital Bank recently completed a capital raise of $93 million. Bank CEO Ed Jones wants Gulf Capital to model community banking relationships, in which […].

Houston 273

Houston Tools Community Bank Capital 273

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

PYMNTS

MARCH 14, 2017

At this conference, Facebook announced it was partnering up with the likes of CNN, 1-800-Flowers and other retailers to provide a more enhanced offering. You have to constantly train the chatbot, as it can accelerate the user’s path to purchase through this customized experience.”.

Retail 122

Retail Training Conference Technology 122

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution.

Cards 235

Cards Capital Online Security 235

CB Insights

MARCH 28, 2023

Founded in 1857, Spain-based Santander is one of Europe’s largest multinational banks, with a market capitalization of around $60B, and a long history in retail, business, and commercial banking. Santander currently has 102M customers and over 14,000 branches worldwide, including the US, Europe, and Latin America.

Strategy 61

Strategy Fintech Capital Customer Experience 61

PYMNTS

SEPTEMBER 8, 2016

Starting today and running through the end of 2017, travel-loving Capital One customers with either the Capital One Venture Card or the VentureOne Card will have a new perk to play with. The sentiment was mutual, concurred Capital One Managing Vice President Manan Mahadevia, on the loyalty pair-up.

Capital 100

Capital Cards US Customer Experience 100

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. According to Dasilva, the past decade-plus has brought three major payments revolutions, each of which shook the retail industry.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

DECEMBER 4, 2019

The department store retailer has also reportedly worked with Allbirds, Everlane and Away. “We feel confident that with Nordstrom as our partner, we’ll be able to maintain our extremely high bar for customer experience,” added Weiss.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. There’s a reason that bank apps and websites ask, “was this information helpful?”.

Study 196

Study social media Millennials Retail 196

PYMNTS

AUGUST 23, 2019

million in venture capital. As reported by The Business Times , in Singapore, Tin Men Capital, a venture capital firm focused on B2B tech startups, led a $5 million Series A funding round to invest in RateIt. Ratelt operates as a real-time customer experience management platform, according to reports.

Online 179

Online Metro Capital Customer Experience 179

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. Transforming Retail. It’s a great time to be transforming retail,” Levene said. And retailers are making bigger bets on [ omnichannel ] technology.”. “And

How To 176

How To New York City Retail Mobile 176

PYMNTS

JUNE 7, 2019

As consumers grow accustomed to digital shopping and mobile ordering, slow transactions can make or break the customer experience. While digital fund disbursements clearly can affect insurance claims, government tax returns and gig economy workers’ paychecks, it’s reimbursements that play a major role for the retail industry.

Online 178

Online Retail Study Video 178

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. Since the pandemic started, Modal has experienced a 700 percent increase in online checkout customers, and achieved profitability in May 2020.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

JULY 15, 2020

For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. It points out that the mall sector has lost around 48 percent in market capitalization since January 2020. This includes leveraging real estate for Macy’s and Nordstrom.”.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

SEPTEMBER 10, 2019

The acquisition will help Shopify boost the growth of its Shopify Fulfillment Network, the fulfillment network it launched in June to ensure timely deliveries, lower shipping costs, and provide superior customer experience for merchants and their customers.

System 128

System Software Branding Customer Experience 128

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

Capital 32

Capital Strategy Branding Retail 32

Bank Innovation

DECEMBER 6, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: How Canadian venture capital firm Portag3 is continuing its global push with the recent close of a C$427 million […].

Video 243

Video Fintech Capital Customer Experience 243

Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

DECEMBER 9, 2020

When Home Depot announced last month its plans to acquire HD Supply Holdings , it wasn’t just a sign of expansion for the home improvement retailer. For a consumer-facing retailer, these workflows can be unfamiliar and add a flood of friction into the sales process. The Outsourced FinTech Opportunity.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. We’re focused on capital efficiency,” he noted. “We Lucaciu’s goal is for Adore Me to be the Zara of lingerie.

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UX Retail Technology Mobile 210