PYMNTS

JANUARY 11, 2021

To that end, and as reported, NCR is looking to buy Cardtronics , in a deal that takes place amid recent news that Apollo Global and Hudson Executive Capital, private equity firms, were also gunning for Cardtronics. Banks, he noted, are increasingly having to embrace a digital-first experience. Brown said. “So

ATM 142

ATM Strategy Capital Bitcoin 142

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

Capital 33

Capital Strategy Branding Retail 33

Bobsguide

SEPTEMBER 22, 2022

The annual Fortune 500-style ranking evaluates the leading financial technology providers’ calendar year revenues from financial institutions (banking, insurance, and/or capital markets) or directly to fintech solution providers for hardware, software, and/or services.

Fintech 74

Fintech Financial Technology Software Capital 74

Bank Innovation

MARCH 17, 2020

One, a digital banking platform targeting middle-class families, launched its private beta today and announced a $17 million Series A fundraising round.?With With its credit products and shared accounts, One aims to create deep relationships with middle-class families that have finances too complex for other neobanks. “The

Digital Banking 259

Digital Banking Customer Experience Capital Management 259

Bank Innovation

JANUARY 12, 2020

To one fintech investor, the plethora of digital banking platforms is hardly a […]. Investors are placing their bets on tools that will gain wide adoption, creating a high bar for founders and product developers.

Tools 259

Tools Fintech Digital Banking Marketing 259

PYMNTS

JANUARY 28, 2020

They are heavily regulated and require heavy investment,” both in terms of capital and human resources. “It It takes time and it takes capital [to go deeper into digital],” he continued. “It But such shifts must happen, lest those banks get left behind. But that’s not the whole story, of course.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

JUNE 29, 2020

“Even in pre-pandemic times, some of the key initiatives from financial institutions were focused on improving the customer experience, while at the same time focusing on fraud prevention,” he said.

Fintech 151

Fintech California New York ATM 151

Bobsguide

MAY 25, 2022

It serves institutions of all sizes, providing award-winning solutions and services across Lending, Payments, Treasury & Capital Markets and Retail & Digital Banking for banks to support direct banking relationships and grow through indirect channels, such as embedded finance and Banking as a Service.

Management 113

Management Payments Innovation Technology 113

CB Insights

FEBRUARY 13, 2020

This growth has created major opportunities in the payments space, and companies like Stripe — the payments unicorn valued at a masive $35B — are hungry to capitalize on them. Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Source: Stripe. focus on developers.

Online 98

Online Company Retail Payments 98

Gonzobanker

MARCH 22, 2023

It’s a good time to surround the executive team with a diversity of smart advisors and capital market players. Balancing some pain on the cost of funds will be needed for banks to be trusted enough on the liquidity side of the house. The slow, evolving maturity of a bank’s enterprise risk program needs to speed up fast.

social media 78

social media Capital Risk Management Strategy 78

Bobsguide

AUGUST 7, 2022

The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By By moving to the cloud, The Co-operative Bank can pursue continued growth and innovation in the UK market,” said Wissam Khoury, EVP Treasury and Capital Markets at Finastra. “In

Operations 68

Operations Strategy Innovation Policies 68

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? If 80% of servicing transactions are coming through digital, what happens to chat volumes?

Customer Experience 131

Customer Experience Digital Banking System Strategy 131

Bank Innovation

SEPTEMBER 3, 2019

Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.

New York City 150

New York City Resources User Experience New York 150

Celent Banking

DECEMBER 20, 2016

Unlike one once stalwart retail banking industry event in the US, RBR’s attendance has been on a multi-year growth trajectory. This year, attendance was up 20% over 2015 and included delegate representatives of 116 banks from 53 countries. The event was held in London on 6th-7th December. It’s a journey, not a destination.

Case Study 100

Case Study Metro Study Capital 100

Gonzobanker

DECEMBER 19, 2022

2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. Goes to Blue Ridge Bank for bringing a ton of regulatory attention to the BaaS space. Goes to Tom Brown and the Second Curve Capital team for the inspiring message from Clemson CEO Jim Clements.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 20, 2019

Chris Myers, President & CEO, Citizens Business Bank – During a tumultuous time for West Coast banks, Myers kept his sights on being a top commercial relationship bank. The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion.

Idaho 148

Idaho Conference Data Marketing 148

Bobsguide

FEBRUARY 22, 2022

BDB offers conventional and Islamic business finance services, venture capital and investment advisory to small and medium enterprises across multiple industries in the Kingdom of Bahrain. The bank selected the front-to-back digital offering, TCS BaNCS Global Banking Platform, enabled with APIs and cognitive tools such as AI and analytics.

Innovation 78

Innovation Customer Experience Strategy Operations 78

South State Correspondent

OCTOBER 28, 2022

Big Idea – Building a New Digital Retail Brand is Fool’s Gold. While no presenter touched on it, it was all digital bankers could talk about. To the many community banks and fintechs that have tried creating a digital bank (or are thinking about this), the strategy is misaligned to its core.

Conference 195

Conference Technology Las Vegas Trends 195

PopularBank

OCTOBER 28, 2020

“Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. This realignment in our New York Metro market is consistent with our small business and retail services model in South Florida,” said Popular, Inc. President and CEO Ignacio Alvarez. “We Virgin Islands.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? If 80% of servicing transactions are coming through digital, what happens to chat volumes?

Customer Experience 60

Customer Experience Digital Banking System Strategy 60

Gonzobanker

DECEMBER 22, 2020

Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge. The most surreal statement we heard from bank CFOs at the end of 2020 “We may have too much in our allowance for loan losses.”

Idaho 172

Idaho Community Industry Strategy 172

American Banker

DECEMBER 14, 2023

Retail customers at large banks were a bit more satisfied this year than in 2022, a new J.D. However, more of those same customers are moving cash to — and seeking advice from — wealth management firms and online banks. Power study finds.

Study 36

Study Retail Online Management 36

FICO

JUNE 15, 2023

Since worries about regional bank struggles and an uncertain stock market are driving people with cash to look for safe havens and good interest rates, it pays to be very careful about security as well as who is behind the friendly new banking brand. Is Sending Money Too Simple?

Fraud 52

Fraud South Carolina Survey Management 52

CB Insights

JUNE 3, 2020

Banking & Lending. Wealth & Capital Markets. Most notably, Covid-19 is contributing to an explosion in e-commerce at the expense of physical retail. This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers.

Lending 75

Lending Capital Online Marketing 75

Gonzobanker

MAY 8, 2020

These three reasonable outcomes of the “Great Pause” recession produce some concerning results by the fourth quarter of 2020: More than 25% of these banks will have negative earnings More than 70% of banks will have return on assets of less than.25% 25% 140 banks will have capital levels that have fallen below 8%.

Lending 104

Lending Analytics Analysis Capital 104

PYMNTS

JANUARY 17, 2017

Accel, Andreessen Horowitz, Index Ventures, Kleiner Perkins Caufield & Byers, Spark Growth and Social+Capital are all involved in the fund. Chatbots have the potential to completely transform the financial services industry by streamlining and enhancing the current digital banking experience.

San Francisco 100

San Francisco Community Branding Customer Experience 100

Gonzobanker

DECEMBER 17, 2021

With large banks, including Ally and Capital One, officially doing away with overdraft fees, banks and credit unions will have to decide how they want to handle the new reality. Fiserv DNA continues to rack up successes in large credit unions, savings banks, and even a few regional commercial banks. Enough said?

Fintech 143

Fintech Strategy Leadership Lending 143

William Mills

SEPTEMBER 25, 2018

They see themselves as a platform for managing digital identity, secure by biometrics. However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. banks @cashoff_uk Lina Perez, Billy Leung.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Gonzobanker

SEPTEMBER 27, 2016

GONZO READER NOTE: We recently received a leaked memo from the new Retail Executive at Van de Lay Bank & Trust and think it’s timely given our industry’s reaction to a world where Wells Fargo meets Elizabeth Warren. TO: Retail Banking Team Members. FROM: Harry Foresight, EVP Retail Banking.

Retail 60

Retail Strategy Training Compliance 60

CB Insights

AUGUST 23, 2018

trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households. Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into the digital age. Physical branch banking.

Cards 76

Cards Mobile Strategy Branding 76

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). To a venture capital investor, the embedded option is more attractive given a portfolio structure that requires unicorns. Neobanks grew up out of three themes. This led to the Web 2.0

Comparison 52

Comparison Fintech Lending Analysis 52

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience.

social media 40

social media ATM Mobile Customer Experience 40

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. This means retailers need to be prepared to accept EMV transactions.

San Francisco 12

San Francisco Video Fintech Data 12

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience.

Company 12

Company Comparison Customer Experience Management 12

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. Retail: Shopping goes even more online as grocery joins the e-commerce ranks.

Industry 101

Industry Technology Online Video 101

Fintech Labs Insights

AUGUST 1, 2016

It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. LendingFront’s lending platform leverages a cloud-based system that furnishes small businesses with capital using their cashflow data.

How To 12

How To Analytics Millennials Data 12