PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

NOVEMBER 27, 2019

True Food Kitchen , in one case, has created its menu around recipes that Dr. Andrew Weil inspired with anti-inflammatory ingredients and is mulling raising new private capital, Bloomberg reported. 1 on its list of the top 10 emerging restaurant brands of 2018.). Its sales increased 22.3 percent sales growth last year.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? Will consumers still shop at brick-and-mortar stores?

Retail 100

Retail social media Branding Online 100

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

DECEMBER 4, 2019

With its perfume that has a cult-like following, Glossier is opening temporary shops in seven Nordstrom locations, with the inclusion of the retailer’s New York flagship. Nordstrom has had an industry reputation for being a much-desired partner for up-and-coming online brands that are seeking to grow.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

AUGUST 2, 2017

AR/VR doesn’t, however, seem like an obvious entrant into retail spaces on first blush, particularly retail spaces that are already physical. But the team at InContext thinks about VR in a different way – and a tool to better buttress the in-store experience for the customers who are willing to brave the real world.

Retail 101

Retail Branding Data Technology 101

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

JULY 15, 2020

It connects shoppers to more than 18,000 leading international and local brands. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. This includes leveraging real estate for Macy’s and Nordstrom.”.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. Transforming Retail. It’s a great time to be transforming retail,” Levene said. And retailers are making bigger bets on [ omnichannel ] technology.”. “And

How To 176

How To New York City Retail Mobile 176

PYMNTS

SEPTEMBER 10, 2019

The acquisition will help Shopify boost the growth of its Shopify Fulfillment Network, the fulfillment network it launched in June to ensure timely deliveries, lower shipping costs, and provide superior customer experience for merchants and their customers.

System 128

System Software Branding Customer Experience 128

PYMNTS

MARCH 14, 2017

voice) to interact with people, brands, or services and bots that heretofore have had no real place in the bidirectional, asynchronous messaging context.”. At this conference, Facebook announced it was partnering up with the likes of CNN, 1-800-Flowers and other retailers to provide a more enhanced offering.

Retail 122

Retail Training Conference Technology 122

PYMNTS

SEPTEMBER 10, 2019

The companies said in a statement that in addition to the investment, they will both “explore partnership opportunities in service operations, logistics and digital retailing.”. Rivian Founder and CEO RJ Scaringe said the partnership should boost the company’s ability to bring services to customers. “We

Retail 164

Retail Branding Customer Experience Mobile 164

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

Capital 33

Capital Strategy Branding Retail 33

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. According to Dasilva, the past decade-plus has brought three major payments revolutions, each of which shook the retail industry.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

AUGUST 8, 2017

With the advent of artificial intelligence (AI), retailers and merchants have the capability to reach a much larger array of consumers on an extremely tailored and personal level. As such, it should come as no surprise that many retailers are using AI to help boost both their products and services.

Retail 128

Retail Customer Experience Boston Branding 128

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

MAY 23, 2018

To take the helm, the retailer has named JCPenney CEO Marvin R. The move was praised by Niblock, who said Ellison was a good fit for Lowe’s in a post-earnings conference call on Wednesday (May 23): “Marvin is an experienced retail CEO and a 30-year industry veteran with expertise in complex omnichannel environments.”. on the news.

Retail 100

Retail Capital Meeting Online 100

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. billion private-brand products in 2016.

Arizona 109

Arizona Technology Ohio Customer Experience 109

PYMNTS

FEBRUARY 14, 2018

After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading to Chipotle Mexican Grill. Chipotle’s shares jumped more than 10 percent following the news, CNBC reported. He also said his own efforts would be tied to innovation once the company found a replacement.

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

NOVEMBER 1, 2017

Launched in Thailand in 2014, Pomelo has always had a bigger vision for its fast fashion eCommerce shop as a global brand bringing value to fashion forward consumers, wherever they may happen to be buying. The whole way people experience fashion has changed,” CEO David Jou noted in an interview. and European markets.

Tulsa 109

Tulsa Trends Branding Retail 109

PYMNTS

SEPTEMBER 8, 2020

Canoo accomplished that by merging with a special purpose acquisition company (SPAC) called Hennessy Capital Acquisition Corp., Canoo plans to use the fresh capital to perfect its “skateboard” chassis, a breakthrough in EV manufacturing that allows almost any “top hat” (passenger cabin) to sit atop it. It's not a true brand.

US 186

US Capital Groups Meeting 186

PYMNTS

APRIL 5, 2019

It offers amenities such as showers, nap pods and soundproof phone booths, along with functional retail with essential items available. The round also included participation from The Stable, Colle Capital Partners and JTRE, among others. It would also feature menswear brand Rhone and sock maker Stance. Hudson Yards .

Mobile 100

Mobile New York City New York Branding 100

PYMNTS

MARCH 11, 2020

billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. According to Carvana Chief Brand Officer Ryan Keeton, opening new markets brings an uptick in overall business. “We Apparently that will get you in trouble on the Street. New Markets.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

SEPTEMBER 19, 2017

The retail death spiral drags on, and this week we have a new victim: Toys “R” Us. billion buyout by private equity investors KKR, Bain Capital, and Vornado Realty Trust. billion buyout by private equity investors KKR, Bain Capital, and Vornado Realty Trust. And it is a lot of debt: $5 billion at last count.

US 103

US Retail Customer Experience National 103

PYMNTS

OCTOBER 6, 2017

According to emerging news reports, the five-year-old home and body care product company is looking to raise $75 million in new Series D venture capital funding at $19.60 Looks like Jessica Alba’s co-founded Honest Company might be in a bit of honest trouble. Honest Company’s last fundraising in 2015 was for $100 million — and at $45.75

Company 139

Company Delaware Customer Experience Capital 139

PYMNTS

JANUARY 9, 2020

Its HumanOS platform has created what it calls “digital heroes” for global brands in retail, automotive, banking and finance. Customers include Procter & Gamble, Bank ABC, The Royal Bank of Scotland and more.

Customer Experience 130

Customer Experience Technology Branding Retail 130

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.

Online 100

Online Branding Retail Mobile 100

Lex Sokolin

DECEMBER 10, 2020

The offering is a full on banking, payments, and capital programming environment that connects to Goldman Sachs, Barclays, and Citi. Here’s what we can glean about customers. The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The offering is a full on banking, payments, and capital programming environment that connects to Goldman Sachs, Barclays, and Citi. Here’s what we can glean about customers. The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card.

Branding 52

Branding Apple Capital US 52

PYMNTS

APRIL 7, 2017

We are also expanding into retail partnerships as a “last mile” service. By promoting and offering in-store access to the Truxx service, retailers drive sales by conveniently solving a problem for customers for no additional cost. TruxxRetail is for pickups at a partner retail location. TruxxMe is driver-only.

Louisville 116

Louisville Philadelphia Atlanta Retail 116

PYMNTS

JANUARY 9, 2019

Those partners want to offer integrated software and payment processing services to their own customers — which translates into omnichannel payment options for end users or, in this case, the individuals and businesses that want to pay their bills for government services by check, interactive voice response, phone or even text message.

Software 158

Software Ohio Strategy Technology 158

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

MARCH 14, 2018

Bite is far from alone in its quest to capitalize on the demand for kiosks. million, according to the PYMNTS Kiosk & Retail Report. For example, Urban Remedy has 30 branded refrigerated kiosks in Whole Foods stores across California. Overall, the kiosk market is booming and is projected to reach $1 billion by 2021.

Industry 120

Industry Examples Community Marketing 120

Independent Banker

AUGUST 31, 2015

Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues. The demand for ubiquitous services available 24/7 from a location and channel of the customer’s/member’s choice is only part of the story. Retail-Banking Distribution, August 2014. (3)

ATM 70

ATM Branding Technology Retail 70

PYMNTS

MAY 22, 2017

In addition, the rollout of a new and improved rewards program has been accelerated to capitalize on the most effective elements of the 365 Rewards and pilot programs, which have been driving bigger baskets as core customers realize a more personalized and relevant experience. “No and online retailers such as Amazon.

Idaho 100

Idaho Illinois Retail New York 100