PYMNTS

APRIL 17, 2018

revealed that these recent attacks affected a range of organizations, including internet service providers, private businesses and critical infrastructure providers. Officials in both the U.S. Neither specific victims nor details of the attack were released.

US 116

US Cyber Security United States National 116

PYMNTS

AUGUST 30, 2018

The ebbs and flows of a volatile market are forcing small business owners to be flexible – so much so, says a new report from Direct Line for Business , that a new business model is forming. Analysts call it the “balloon business,” as companies expand and contract along with market pressures.

Marketing 100

Marketing Management Operations Report 100

FICO

JUNE 11, 2020

The COVID-19 pandemic has suddenly placed collections & recoveries right at the centre of telecoms’ response to ensure customers stay connected and are given some relief in their payment terms. Some outsource the whole area to third parties or overseas contact centres. CXOs are seeing C&R teams in a new light. Why is this?

Operations 52

Operations System Tools Industry 52

PYMNTS

SEPTEMBER 14, 2017

The DFSA would like to make it clear that it does not currently regulate these types of product offerings or license firms in the Dubai International Financial Centre (DIFC) to undertake such activities,” the DFSA said in a post on its website. What’s more, the DFSA said, investors should consider ICOs high-risk investments. .

Bitcoin 115

Bitcoin Exercises New York cryptocurrency 115

PYMNTS

JANUARY 3, 2020

Call it a crisis that crosses the pond, will last into 2020 and, likely, beyond. And, per data from the Centre for the Retail Research , the job losses could continue, without government intervention, to the tune of 171,000 positions this year. That’s the worst reading in decades. The preliminary numbers from UPS count on 1.9

Retail 131

Retail Samsung National Taxes 131

PYMNTS

JULY 28, 2016

And while alternative lending tends to grab much of the media action, a new report suggests that marketplace financing remains an under-the-radar industry for many business owners. Knowing that small businesses are struggling to access financing and that their knowledge of all of their options is low could present an opportunity for the U.K.

Lending 100

Lending Survey Data Industry 100

FICO

JANUARY 17, 2022

Digital channels not only scale better than call centres, they can also be available outside standard business hours and switch to a preferred channel within the same dialogue. In joint meetings with business stakeholders, strategy results are periodically reviewed, and lead to the design and configuration of strategy changes.

Strategy 52

Strategy Analytics Management Customer Experience 52

FICO

JULY 16, 2019

Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC) , one of the leading credit card issuers in China with more than 40 million cards issued, has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down business costs.

Cards 40

Cards Big Data Strategy Risk Management 40

BankUnderground

JUNE 25, 2020

Indeed, the global business models of many firms have amplified the data-intensity of the financial services industry. They maintain data centres in these hubs in order to store and process it in a consistent and secure way, and have it analysed by specialist teams. The UK is a leading hub for data centres (eg see case study on p.15

Data 105

Data Big Data Regulation Risk Management 105

FICO

MARCH 10, 2020

COVID-19 continues to lead global headlines and, the World Health Organisation is calling on countries to adopt “early, aggressive measures which can stop transmission and save lives”. Tracking Human Traffic. CDRs are already used at an aggregated and anonymised level by many operators to detect patterns and trends in crowd analytics.

Operations 78

Operations Mobile Analytics Guidelines 78

BankUnderground

DECEMBER 7, 2021

This post is about why different circumstances call for these different approaches to regulatory change. These incremental changes are the normal business of ‘ dynamic regulation ’ which adjusts existing frameworks to keep them fit for purpose. Regulators have their paradigms too – what we call ‘frameworks’ or ‘regimes’.

Regulation 78

Regulation Exercises Policies Examples 78

Perficient

JULY 29, 2020

I am a Director in the Life Sciences Business Unit at Perficient. UMC, or Uppsala Monitoring Centre was established in 1978to support the WHO Programme for International Drug Monitoring, and since this point we‘ve been working as a WHO Collaborating Centre from our office in Uppsala, Sweden, which also happens to be my hometown!

Course 309

Course Training Data Examples 309

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

FICO

MARCH 25, 2020

Financial Stability of Businesses. Many contact centres are already receiving a months’ worth of inbound calls in a day related to forbearance. Business Continuity Planning. We need to see change in the way these businesses are funded. Customer Communications.

Operations 40

Operations Exercises Security Data 40

FICO

JULY 16, 2019

Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC) , one of the leading credit card issuers in China with more than 40 million cards issued, has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down business costs.

Cards 40

Cards Big Data Strategy Risk Management 40

PYMNTS

DECEMBER 11, 2018

A dizzying array of choices, and none of them palatable if uncertainty is not your cup of tea against a political landscape that could charitably be called emotional. Simply put, there’s worry and caution among businesses, and consumers, too, as the data show a decline in the retail and wholesale sectors of a few basis points.

Course 166

Course National Data Report 166

FICO

MARCH 30, 2020

Operations are simply trying to deal with the huge increase of customer calls, driven by the respective relief and earning protection programs across the different markets. When the initial tidal wave of customer calls starts to lessen. A measurable proportion will have to walk away from their businesses to focus on other priorities.

US 81

US Strategy Policies Data 81

BankUnderground

JUNE 16, 2021

In partnership with the Data Analytics for Finance and Macro Research Centre at King’s Business School and the Qatar Centre for Global Banking and Finance at King’s Business School, the Bank of England organised a ‘ History and Policy Making Conference ‘ in late 2020. Catherine R. Catherine R.

Examples 128

Examples Policies United States Exercises 128

BankUnderground

JULY 2, 2021

This conducts an experiment to study the impact of WFH on the performance of Chinese call centre workers responsible for airfare and hotel bookings. Some of this increase is attributed to taking fewer breaks and sick days, and some to quieter working environment which enabled workers to take more calls per minute.

Study 130

Study Survey Policies Capital 130

FICO

JUNE 3, 2020

Call centres are being bombarded, while dealing with shortage of staff, there are more people on arrears that were not expected to be there, and the data you had four weeks ago is now “old data”. With omni-channel, we have seen businesses move to as many as 27 cohorts, each worthy in size and profile of very discrete treatment.

Analytics 52

Analytics Data Operations Strategy 52

NCR

OCTOBER 5, 2016

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render the traditional way of doing profitable consumer banking business obsolete.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

NCR

MARCH 2, 2017

“By offering voice activated banking for our consumer and small business solutions, we are breaking down the barriers of friction and need for special knowledge from end users,” he continued. This capability is not yet something the Echo has, but is reported to be an addition to the platform that is under consideration.

Google 40

Google Tools Technology Data 40

PYMNTS

AUGUST 24, 2017

As with any new way of doing something, there are bound to be those in that particular industry who seek to improve upon what some may call the beta version. million, according to the joint study conducted by the Cambridge Centre for Alternative Financing and University of Cambridge, Global Cryptocurrency Benchmarking Study.

cryptocurrency 117

cryptocurrency Bitcoin Study Tools 117

FICO

JANUARY 8, 2021

“The key challenge — as illustrated by the very different offers made by the mom’s wireless provider and the daughter’s wireless provider – is accurately structuring and pricing a device upgrade offer in order to either retain or acquire the mom’s business. How profitable is the mom’s business? What kind of credit risk does she pose?

Analytics 52

Analytics Analysis Lending Management 52

PYMNTS

JULY 14, 2017

Some businesses and governments are readier than others. Kenya, ranked third in the region, provides a good example of co-operation through its National Kenya Computer Incident Response Team Coordination Centre (National KECIRT/CC),” said ITU. And yet, very few are ready. But, that’s not entirely true. Not Ready: SMBs.

Operations 118

Operations Study social media Security 118

FICO

APRIL 20, 2020

When all employees were ordered to work from home, large operational departments — such as call centres or collections outbound and inbound teams — were required to move their operations to employees’ homes via security-protected equipment. Value of Cloud-Based Systems. Value of Machine Learning Models.

social media 52

social media System Analysis Management 52

CB Insights

DECEMBER 19, 2017

Cloud computing has gone mainstream for many enterprises, and the Internet of Things (IoT) is changing how both industrial and consumer-oriented companies do business. Users are calling for the on-prem experience to be as unified as possible, particularly as things are spun out to the cloud as they are harmonised.

Technology 35

Technology Security Trends Industry 35

FICO

JANUARY 3, 2023

By analysing, calling out and catering for the differing ‘return to good’ profiles of the three headline cohorts, lenders can adapt treatments to best suit each segment. Consumers hit exclusively by an economic downturn – so-called economic victims - typically are embarrassed, concerned and object to being in an arrears’ situation.

Strategy 52

Strategy Policies Analytics Management 52

Tomorrow's Transactions

JANUARY 27, 2017

The BBC World Service has a podcast series called “ 50 things that made the modern economy ” hosted by the economist Tim Harford. The future of people, businesses and government in the post-industrial online and interconnected economy. It features inventions ranging from COBOL and banks to antibiotics and, interestingly, M-PESA.

Industry 30

Industry America Study Conference 30

FICO

MAY 29, 2020

Actively collect data from call centre conversations, surveys, expense patterns. Gather status codes relating to reason for delinquency, duration of impact and forbearance eligibility to save consumer and creditors from the hurdle of multiple calls. Understand the causes of consumer default. Driving the Right Outcomes.

Analytics 52

Analytics Data Management How To 52

FICO

MAY 14, 2020

If he can’t see at least ten years ahead don’t call him an architect.”. For years the target operating model for many collections operations has been based on using large number of collectors based in call/contact centres and the idea of collectors working from home was seen very much as a “nice to have.”

Operations 52

Operations Management Examples Leadership 52

FICO

MARCH 2, 2021

Many businesses are slowly being overwhelmed by customer requests, calls and multi-channel contacts, as we start to approach the peak of the pandemic’s mounting debt pressures. The numbers are starting to reveal the scale of the debt tsunami. Source: OpenWrks. by Bruce Curry.

Management 52

Management US UX Guidelines 52

Banking 2020

NOVEMBER 18, 2015

This makes it the perfect time to assess which future developments can deliver the very best outcomes for consumers, businesses and the public sector.”. For business paid irregularly it can be particularly challenging. This could in turn save money on customer service staff like call centres. Enhanced data.

Industry 40

Industry Payments Examples Cards 40

TheGuardian

AUGUST 9, 2021

I’m trying to pay someone £40 using telephone banking but I can’t get through to anyone Can you please ask the people at the Co-operative Bank what is going on at their call centres as it is currently impossible to get through to anyone on the phone? By contrast, Sainsbury’s answers within a minute or so. Continue reading.

Operations 96

Operations Company 96

NCR

SEPTEMBER 14, 2016

Here are some of the considerations that businesses should take into account. The speed at which consumers move and change their channel preferences though needs more integrated thinking than this – there is only so much business that can be done with bricks and mortar, as the explosion in call centres taught us many decades ago now….

Customer Experience 40

Customer Experience Strategy Training Operations 40

FICO

NOVEMBER 3, 2022

If the so-called ‘economic victims’ could be defined as running an average RtFG within nine months, would they really still be deemed in default, placed or sold at between 90 and 120 days past due? In most markets, the response to Covid hinged on financial protection to both society and business.

Policies 52

Policies Strategy Analytics Management 52

Lars Markull

NOVEMBER 14, 2019

For me this is an interesting switch for various reasons: doing business in a different country with a different culture is always exciting, however, also helping banks to open up instead of working with startups to connect to banking infrastructure is a totally different angle for me. And this is just the tip of the iceberg. .

Fintech 45

Fintech Regulation Cards Lending 45