PYMNTS

OCTOBER 8, 2020

Manheim Logistics will use its Ready Logistics and Central Dispatch brands with DHL's logistics engineering expertise and advanced technology, including advanced routing, to help customers speed up processes, according to the release. And there will be a new integrated user experience portal for use by shipping and operations workers.

Management 184

Management Detroit User Experience Resources 184

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Currently, Dock has 250 clients that use FICO technologies to fight fraud.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

NOVEMBER 9, 2020

We’re charging forward on our journey to revitalize the chain drug store experience — store by store, community by community — and today we’re ready and excited to invite customers to join us on this journey,” said Rite Aid Chief Operating Officer Jim Peters.

Retail 173

Retail Community User Experience Training 173

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. For any brand that promises to entertain, motivation should center on pleasure. Quibi also needed to motivate users based on belonging and acceptance. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

OCTOBER 5, 2020

5) unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age. This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck , president and general manager, NCR Corporation , in a statement. “In

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

JANUARY 27, 2020

N26, a mobile bank and a subsidiary of one of Europe’s fastest-growing financial startups, has announced that after five months of operation in the U.S., N26 said it has always been focused on creating an exceptional user experience. it has gained 250,000 customers, according to a release. CEO, N26 Inc.

User Experience 141

User Experience ATM Mobile Branding 141

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. They are not always fast followers of newly introduced products and services from their larger banking brethren who operate on a national scale.

Community 247

Community Community Bank Mobile Cards 247

Perficient

FEBRUARY 24, 2021

Whether you are B2B, B2C, or a strategic blend of the two operating models, your consumers expect seamless user experiences powered by custom technology solutions. This allows for easier on-site collaboration when necessary and enables real-time communication with remote teams during regular business operating hours.

Software 294

Software United States Strategy Regulation 294

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. Xenon arc’s client list includes known brands in the materials industry.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

SEPTEMBER 30, 2020

Many consumers consider familiar payments brands like Google Pay and Amazon Pay to be a sign of trustworthiness, while others look at the overall quality of a site when deciding whether to buy from it. This leaves many in the dark about the specific steps they should take to optimize their operations for their particular circumstances.

Report 230

Report Retail United States Online 230

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

NOVEMBER 13, 2018

It’s advanced enough (even if still in early stages) that one can see how cars and trucks outfitted with the latest software, integrated with the latest payment and commerce tools (including voice-assistant technology), can one day become actual extensions of consumers’ homes, which are also getting smarter. New Platform.

Course 174

Course Software User Experience Technology 174

PYMNTS

NOVEMBER 23, 2020

as the technology and use cases have changed from peer-to-peer to B2B, [businesses say they are] willing to pay [for RTP] – but when the rubber meets the road, we've seen that adoption is much slower than the research shows, much to my chagrin.”. Even B2B payments now need to be delivered with a better user experience, and much work remains.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

JUNE 29, 2017

Keeping in line with eCommerce’s rise, we’re seeing more companies align themselves with a particular credit card company to increase brand recognition and awareness. Our market environment has become so much more complex because of the evolution of technology, regulation and data security.

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

OCTOBER 10, 2019

The latest PYMNTS Order to Eat Tracker highlights how several major brands are embracing (or resisting) third-party delivery services, new models and new ordering solutions in an effort to win over customers. The virtual restaurant business model is becoming increasingly popular as technology improves the user experience.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

PYMNTS

JANUARY 30, 2020

In an interview with Karen Webster, Robert Butler , president of payments technology platform Payrix , illuminated the various degrees of risk that confront these providers — and how technology, with a dash of human interaction, can help mitigate at least some of those risks. Risks for Merchants — and Providers. The Partnerships.

Payments 143

Payments Software Management Technology 143

Gonzobanker

OCTOBER 6, 2023

Major vendors with multiple core solutions in their portfolios can turn off bank and credit union clients to the entire brand because of staff attrition, declining service levels, and a lack of product evolution in an aging zombie core division. Avoiding the Zombies: How to Keep Your Core Banking Technology Living and Breathing Tuesday, Oct.

Strategy 97

Strategy System UX Tools 97

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. It’s exciting to be a key member of a project in which the end-solution will ultimately be used by everyone I know, including myself.” — Jeff Schimmel , Lead Business Consultant, Automation Consulting.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

JANUARY 30, 2018

No one truly knows exactly where and how blockchain technology will make the greatest impact. In an interview with PYMNTS, Jeffrey Wheat, global director of Cyber Operations , said the testing of blockchain-based software is just as critical to software developers as it is for the companies using these tools.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

SEPTEMBER 9, 2019

And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. There is no room for failure,” Cregan said.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. They will want to see the predictive analytics of the bank’s AI-driven offers and experience tangible benefits beyond simple operational efficiency.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. And, while customers have a favorable view of many of these technologies, QSR managers tend to have more of an old-school outlook. percent of managers view, say, in-store kiosks positively.

Innovation 125

Innovation Mobile Management Branding 125

Bobsguide

FEBRUARY 22, 2022

Tata Consultancy Services (BSE: 532540, NSE: TCS), the leading IT services, consulting and business solutions organization, announced that its customer, AXIS Securities Limited, India, has launched voice-based trading as part of TCS BaNCS Digital, and is among the early adopters of this technology to offer such a capability to its customers.

Security 78

Security Mobile User Experience Branding 78

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

South State Correspondent

JULY 19, 2023

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years. Sometimes it takes effort to find the right image for bank content.

Marketing 195

Marketing Training Video Tools 195

Celent Banking

NOVEMBER 12, 2014

Neo-banks are acquired and rolled into larger digital channels offerings : I wrote earlier this year about banks acquiring technology companies, thereby acting more like tech companies than traditional banks. Indeed some of them have already begun offering digital services through a separate digital brand.

social media 232

social media Customer Experience Branding Mobile 232

Cisco

AUGUST 23, 2019

As a result, organizations and individuals at every scale have had to turn towards alternative financing models to enable the continued growth and optimization of their operations. Similarly, the role of finance and leasing companies has evolved to focus on providing customers with a seamless omnichannel experience.

Industry 49

Industry User Experience Compliance Capital 49

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. Rewards can help lure customers to a brand and keep them there. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 credit cards, 1.3 debit cards and 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

DECEMBER 10, 2018

Capital One made the headlines then – a genius move, many called it at that time, for an issuer that lacked demand in deposit accounts and had no other way to provide a debit-like offering that would make their brand sticky to consumers. Just like 2012, with the launch of MCX and CurrentC merchant-branded, ACH-linked mobile payments products.

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

APRIL 19, 2017

The company’s new technological development is intended to bring back the human component to customer service without relying on actual people. Sagar won Academy Awards in 2010 and 2011 in the field of scientific engineering for his accomplishments with facial motion technology. An Oscar-Worthy Banking Solution?

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

South State Correspondent

APRIL 24, 2023

Just when you were getting your bank’s head around how you will operationalize ChatGPT (our breakdown HERE ), AutoGPT, an application built on top of ChatGPT, gets released and takes the technology to a new level. Content Production – Where ChatGPT can create copy, AutoGPT can add graphics, format the copy, and brand it.

social media 195

social media Data Marketing Technology 195

PYMNTS

JUNE 25, 2019

“The big question is how banks will be using technologies like APIs to create ecosystems and profitable business models that will benefit them in the long term,” he explained. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”. Open Banking and the Customer Service Shift.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Alternatively, perhaps these software firms and marketplaces might opt to partner with a provider that offers payments technology — or outsource that functionality altogether to an acquiring partner.

Innovation 141

Innovation Payments Software Customer Experience 141