PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. Mobile coupons are still popular, especially among millennials. For millennials, that number is 90 percent. For millennials, that number is 90 percent.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

OCTOBER 22, 2020

Silicon Valley's Sensory , which works in pioneering artificial intelligence, has rolled out its new VoiceHub technology, which will allow developers to make wake words and voice control command sets, a press release says. Millennials, the survey found, are around twice as likely to use this technology as other generational demographics.

Training 174

Training Millennials Resources Study 174

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI).

Study 129

Study Survey Leadership Millennials 129

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Source: The Millennial Disruption Index.

Millennials 45

Millennials social media User Experience Branding 45

Banking 2020

AUGUST 7, 2015

Articles via BankThink, American Banker, The Financial Brand. The do’s and don’ts of marketing bank technology: While software updates might be a big deal to product and tech teams, they’re not what consumers care about. Financial institutions should promote their problem-solving capabilities rather than their basic features.

Millennials 40

Millennials Security Marketing Survey 40

Banking 2020

FEBRUARY 20, 2015

Articles via Banking Exchange, The Financial Brand ,Wall Street Journal and BankThink. If Coca-Cola can be disrupted, so can your bank: The banking industry has always been susceptible to disruption, but with technology and innovation being at a high point in society today, they are even more so. What have you been reading?

Millennials 40

Millennials Innovation Mobile Samsung 40

PYMNTS

AUGUST 31, 2017

Some 84 percent of shoppers in this category desire an in-store experience, and Colloquy found boomers to be the sole generation that doesn’t place a high premium on purchasing the brands from their youthful days. Millennials. Almost 41 percent of millennials shop online at least once a week, and 62.2 million people in the U.S.,

Retail 147

Retail Millennials Study Trends 147

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. And in surveys at least, they don’t exhibit much loyalty to FIs.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

SEPTEMBER 16, 2019

In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. Bridge millennials own slightly more devices than the average consumer in our study: six devices compared to the roughly five that most consumers own. This group of 60 million U.S.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

DECEMBER 12, 2019

The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents. Returns promise to play a big role in that in the coming weeks.

Retail 131

Retail Milwaukee New York City New York 131

NCR

JUNE 29, 2016

And it has to do with the dreaded ‘m’ word: Millennials. When it comes to millennials, however, it’s very different. According to Gallup’s most recent report , barely 25% of all millennials feel an emotional attachment to a brand. This is a demographic that is absolutely vital, and maddeningly elusive.

Millennials 45

Millennials social media Video Tools 45

PYMNTS

MARCH 4, 2020

To truly stand out from the crowd, brands must go beyond the transaction and create enhanced experiences and engagement opportunities across the entire customer journey,” the report states. “On Consumers are wary of excessive data collection and prefer that brands use information specific to the program. What Consumers Want.

Retail 131

Retail Branding Report Tools 131

PYMNTS

DECEMBER 4, 2018

That comes as digital payments are entering the mainstream, driven by technology and demographics. A bit more than a third of those surveyed plan to also focus on loyalty in that timeframe. The Millennials Cometh. Webster noted that along with technology, the demographics picture is shifting a bit.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

MAY 4, 2017

As many as 56 percent of those surveyed said they were using cash as frequently as they did a year ago; 23 percent were using it more often. As for demographics, Pierce stated that tech use does indeed skew younger, but that millennials do use a hybrid of cash and digital payments.

ATM 192

ATM Millennials United States Study 192

PYMNTS

JULY 7, 2017

Yes, those born between 1994 and 2002 are starting to push millennials over in terms of shaping commerce and eCommerce trends. From iPads to desktops and smartphones, it seems that interacting with technology has become intuitive for this generation. Get ready, retailers. They appreciate the hands-on experience of shopping in a store.

social media 120

social media Millennials Retail Study 120

Tech and Finance

JUNE 14, 2018

In a recent blog at Articulate Communications I wrote about the number of surveys that public relations firms send out, and how useless many of them are. I just reviewed my Inbox to see what the recent evidence is…the results are below and include six surveys I have received so far today.

Survey 28

Survey Millennials Fraud Mobile 28

PYMNTS

AUGUST 16, 2018

16), an effort involving Shell , General Motors and mobile payments provider P97 that enables consumers to find and pay for fuel via embedded in-dash technology inside their vehicles. According to Frieden, a typical use case of this fuel payments technology would start when the driver notices a low fuel warning light.

Millennials 102

Millennials Mobile Payments Survey 102

PYMNTS

MARCH 2, 2018

Several major banks and FIs — including Bank of America, Discover and Wells Fargo, among others — offer cash back rewards on their credit card products to entice customers and encourage brand loyalty. For millennials, these cards simply don’t induce the same debt-based anxieties as credit cards. Winning the millennial market.

Millennials 101

Millennials San Diego Cards Retail 101

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

PYMNTS

SEPTEMBER 20, 2018

Almost half – 43 percent of high-income millennials – said they would be more likely to visit a gas station if its app offered them convenience, loyalty and savings, according to the PYMNTS Paying At The Pump report. In a June interview with PYMNTS, GasBuddy CEO Sarah McCrary explained that customers rarely shop by brand.

Mobile 140

Mobile Payments Google Millennials 140

PYMNTS

FEBRUARY 4, 2020

A quick survey of the most recent edition of the PYMNTS Buy Now, Pay Later Tracker indicates that a genuine sea of change is rising when it comes to how merchants want to interact with their customers, and how consumers want to manage their transactions. It can literally now be point, click, use,” Khoja said.

Austin 186

Austin Cards Marketing Mobile 186

PYMNTS

NOVEMBER 26, 2018

Nearly three-quarters – or 73 percent – of surveyed consumers who use apps to purchase gas say they are likely to shop at the station’s convenience store. Sixty-two percent of bridge millennials say that if an app is convenient, they might use it to pay at a gas station. Almost half – or 49.4

Marketing 153

Marketing Mobile Millennials United States 153

PYMNTS

MAY 14, 2020

Revenue from millennials and younger age groups topped $50 million, an increase of 77 percent. In April, Wine.com surveyed over a thousand new customers and asked them about their past, current and expected online shopping behavior. Meanwhile, revenue from mobile devices increased by 55 percent to $65 million.

Online 164

Online Retail Millennials Analytics 164

PYMNTS

FEBRUARY 27, 2020

In an interview with Karen Webster, Maeve McKenna Duska, SVP at USA Technologies , said that ambitious retailers have an opportunity to seize valuable market share within a relatively underdeveloped channel of commerce. It’s also reminding customers that their brand is ‘there,’ and there is brand affinity. … The Roadmap.

Retail 131

Retail Comparison Technology Branding 131

PYMNTS

NOVEMBER 28, 2016

According to a new survey from TransUnion , data breaches aren’t standing in the way of holiday shopping this year. TransUnion’s survey also highlighted another interesting trend when it comes to holiday hacks: Millennials remain a prime target for hackers. Cyberthreats Keep Rolling In.

Millennials 100

Millennials Security Online Survey 100

PYMNTS

OCTOBER 27, 2017

Only a few months ago, researchers at FIS found that SMBs lament the lack of options for high-tech products and services offered by their banks, with 14 percent of small businesses surveyed having already switched their financial service provider in the last year.

Community Bank 103

Community Bank Community Survey Millennials 103

PYMNTS

MAY 20, 2019

The convenience factor, he said, looms large in data tied to a Visa survey that found in the U.S., Millennials prefer to use cards for smaller transactions, namely those under $5. “Sometimes customers don’t have cash, or don’t have the right amount, and cards are fast and convenient.”.

San Francisco 170

San Francisco Retail Philadelphia Cards 170

PYMNTS

JANUARY 3, 2017

Rewards can help lure customers to a brand and keep them there. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on.

Retail 137

Retail UX Cards Branding 137

PYMNTS

MAY 29, 2017

As of the most recent surveys, 60 percent of Americans support marijuana legalization. Millennials heavily favor legalization at 77 percent — no big shock there — but their baby boomer parents favor it even more heavily, at 81 percent. And that support’s breakdown by age cohort might surprise you some.

Online 156

Online Software Branding United States 156

NCR

OCTOBER 6, 2016

When it comes to attracting and retaining banking customers, the focus is often on millennials: how do banks identify with them? How do millennials prefer to communicate? Millennials are important, but they aren’t the only group worth taking note of for banks. What services are they interested in using?

Millennials 56

Millennials Groups Resources Survey 56

Banking 2020

NOVEMBER 27, 2015

No one understands this trend better than those pesky millennials. These digital-heavy, mobile-savvy youngsters feel free to eschew brand loyalty and shop around for options on a whim, and the constant emergence of new technologies supports fickle habits. It’s exhausting just trying to keep pace, let alone stay ahead.

Millennials 40

Millennials Survey social media Online 40

PYMNTS

OCTOBER 23, 2018

A survey from the Medical Group Management Association (MGMA) and Navicure found that 77 percent of group practices still do paper-based billing. Healthcare for the most part is an industry that embraces the latest technology and procedures. One recent estimate said that incorrectly coded claims result in $6.7 Paper Domination.

blockchain 173

blockchain Study Case Study Fraud 173

PYMNTS

JUNE 5, 2018

In its latest research, business intelligence firm RFI found that most millennials in the U.K. survey respondents agreed that new financial services from the likes of PayPal, Amazon or Google would be more exciting than new services from their banks. In the U.S., In the U.S.,

Payments 116

Payments Survey Software Millennials 116

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

AUGUST 24, 2016

Or in the case of Chipotle , years and years of buzz, customer loyalty and positive brand image were undone after a couple of diners got sick from eating at Chipotle locations across the country (which the brand is still trying to recover from). shoppers visiting an outlet mall during that month. job growth.”.

Phoenix 100

Phoenix Apple Arizona Retail 100

Independent Banker

OCTOBER 29, 2014

Large banks and nonbanks, merchants and technology companies are pressing to solidify their inroads into the financial transaction business. Research and everyday observation show how consumers are increasingly using mobile technologies. It’s become a familiar story, usually with a new splash. Ed Bachelder, payments consultant.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

APRIL 24, 2017

Take the clothing and accessories brand TOMS , for instance. On the back of this social commerce model, the company now sees about $500 million in annual sales and has become one of the most recognizable names, particularly to millennial consumers in the footwear industry.

blockchain 109

blockchain Denver San Francisco Community 109