Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Stronger Ties.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

APRIL 19, 2017

But in a world where consumers can virtually buy any product from any retailer with a few clicks, apparel brands have found themselves to be far less influential than they once were. Brands can’t afford to bet wrong on what products will appeal to customers. “You Brands immediately wanted to do two things,” Fields said.

Branding 108

Branding Retail Data Survey 108

PYMNTS

APRIL 1, 2019

It’s a statement borne out by the new Credit Union Innovation Playbook , a PYMNTS/ PSCU collaboration. According to this survey of credit union customers, an overwhelming 81.3 They very naturally want to see those types of innovations incorporated into their banking relationships. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

MARCH 18, 2020

In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical stores. The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned.

Innovation 130

Innovation Retail System Technology 130

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Even worse, it’s having an impact on how quickly their innovations can get to market.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

JULY 29, 2016

Instagram followers and engagement has skyrocketed among brands and celebrities over the past year, according to a study by ARK Investment Management , illustrating that the photo-sharing social platform “seems to be cementing its position as the ideal platform for premium brand advertising.”. “In

Branding 100

Branding Survey Study Trends 100

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. prefer to bank via a mobile app or website.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Perficient

JULY 30, 2020

Louis Post-Dispatch survey.” Louis and serving thousands of colleagues around the globe, is the leading global digital consultancy transforming how the world’s leading enterprises and biggest brands connect with customers and grow their businesses. Louis’ best midsize companies to work for. “I Perficient, based in St.

St. Louis 530

St. Louis Missouri Minnesota social media 530

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

PYMNTS

FEBRUARY 13, 2020

One of the keys to that future and some clues to mall innovation and potential renaissance (comeback might be too strong a word) comes from an overlooked project by the Urban Land Institute (ULI) in late 2019. Customers demand efficiency in their transactions and value having options,” according to the firm’s 2020 Retail CFO Outlook Survey.

Innovation 153

Innovation Retail Community Groups 153

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

OCTOBER 21, 2019

Some entertainment innovators are also rolling out new subscription services. Disney+ is planning to offer streaming content from brands like Star Wars, Marvel and Pixar. “Re-imagined” And retailers are offering innovative subscriptions for all sorts of products. 12 on most major streaming platforms, per news in August.

Innovation 109

Innovation Retail Las Vegas Payments 109

PYMNTS

DECEMBER 13, 2016

In announcing the recent findings of a survey spanning more than 1,000 tech human resources and recruiting professionals, Indeed, the job site, noted that almost nine of 10 respondents said that it remains an ongoing challenge to find, and hire, the right tech professionals. Thus, innovation suffers.

Innovation 100

Innovation Survey Comparison Resources 100

PYMNTS

SEPTEMBER 9, 2020

9) news release, Mastercard said a recent survey revealed 80 percent of central banks are engaged in some form of CBDCs, while 40 percent have moved from research to experimenting with concept and design, according to by the Bank for International Settlements. In a Wednesday (Sept. In a Wednesday (Sept.

cryptocurrency 330

cryptocurrency Regional Survey blockchain 330

PYMNTS

SEPTEMBER 6, 2016

Let’s face it, data analysis can be a costly and time-consuming affair and can sometimes take weeks or months of scouring through troves and troves of data from a number of channels, like sales, surveys, customer reviews and social media, to even interpret how consumers might be responding to a certain brand or product. ”

Branding 100

Branding Meeting Management social media 100

PYMNTS

FEBRUARY 6, 2019

Consumers have thousands of health and beauty brands to choose from, and that pool has only grown larger as the global economy expands. To keep up with the competition, merchants recognize the need to innovate both online and in their physical stores. percent of merchants said customer loyalty was their top reason for innovating.

Innovation 176

Innovation Retail Online Resources 176

Perficient

MARCH 22, 2021

The same way we articulate to our clients exactly why they should do business with us, applying an employer value proposition – sometimes called an employee brand platform – offers candidates and colleagues both the chance to understand the answers to two key questions: “Why do people join Perficient?”

Community 520

Community social media US Branding 520

PYMNTS

JULY 22, 2019

While the seamlessness of Amazon Go may have grabbed the most attention, the experimental retail model has spurred other retailers to innovate. In India, online fashion company Myntra opened a cashierless store, selling items from its Roadster outdoor lifestyle brand. New Developments.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

NOVEMBER 11, 2020

By lowering the friction for consumer purchases, these programs strengthen the relationship between customer and brand while also providing the brand with recurring revenue.”. Pandemic social distancing has also made subscription programs more attractive, along with boosting demand for online ordering and payment.

Tools 182

Tools Branding Innovation Survey 182

PYMNTS

DECEMBER 21, 2020

“We designed the interior and exterior spaces like we had a blank sheet of paper, designing without preconceived notions of how a Burger King restaurant should look,” said Rapha Abreu, global head of Design at BK-parent Restaurant Brands International. The PYMNTS survey also found that 30.5 Way Beyond Burgers.

Kentucky 233

Kentucky Branding Survey Texas 233

Cisco

DECEMBER 14, 2020

Digital Experience is the Brand. That experience makes or breaks brands today. It’s evident that the penalty for poor application experience is very high, with over 49% of surveyed users stating they have switched suppliers due to poor digital experience. This innovation is driven by investments that only increase complexity.

Customer Experience 78

Customer Experience Innovation Branding Study 78

PYMNTS

MAY 7, 2020

Amid lockdowns and a global economic collapse not seen since the Great Depression, the luxury industry faces a challenge like never before, according to a Bain & Company survey. While accessories have shown the most resilience, the survey found all luxury categories have seen declines.

Data 151

Data Survey Boston Study 151

Perficient

APRIL 14, 2022

Data sharing relies on trust between a brand and the consumer willing to share it. New product opportunities are being driven by innovation and market conditions. Autonomous vehicles and the Internet of Things (IoT) reflect broader innovation while an aging population and climate change require new risk products to be developed. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Your Full Potential

AUGUST 21, 2014

That’s why your organization’s marketing executives and employees need to be smarter, innovative, and strategic. Your organization’s marketing and branding efforts should be transitioning from “telling” to “interacting.” What’s wrong with this survey? Branding is being redefined. But it has to be much more than that now.

Survey 47

Survey Marketing Branding Leadership 47

South State Correspondent

FEBRUARY 22, 2023

The banker’s job is to separate those looking for a rate and those looking for another non-rate attribute such as safety, convenience, service, brand alignment, or similar. Forward Not Back Too many banks use rate surveys to set their deposit pricing. Convenience and brand, for example, play a huge part.

Management 195

Management Marketing Branding Strategy 195

PYMNTS

JANUARY 27, 2021

Brands like Panera Bread and Jimmy John’s positioned themselves well by being early adopters of Apple Pay and Google Pay. Guests feel safe, and the brands deliver an exceptional experience.”. A recent survey found that 68 percent of restaurateurs planned to boost their spending on innovative technologies in the next few years.

Branding 265

Branding Meeting Examples Training 265

PYMNTS

NOVEMBER 17, 2020

The new service enables customers to drop off returns from about two dozen brands at 80,000 participating Simon locations, the release stated. Our properties continue to be a town square destination for the communities they serve,” said Andy Hutcherson , senior vice president of Innovation and Customer Experience at Simon, in the release.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

FEBRUARY 4, 2019

In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

JUNE 5, 2020

A new survey from Ipsos found that U.S. The survey and consequential retail index shows how retailers are dealing with consumer fears, which extend to having groceries delivered to the home. Yet consumers have not wholly abandoned in-store shopping or the use of brick-and-mortar services like curbside pickup,” the PYMNTS survey showed.

Study 131

Study Retail Survey Compliance 131

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. Reportedly, Target research has shown that these consumers aren’t as loyal to specific brands as older shoppers.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

OCTOBER 22, 2020

The release goes on to say that the VoiceHub platform can create models either custom-branded or based on the most popular voice assistant platforms, which can make it flexible for everything from ultra-low-power, limited-resource wearables to more high-power functions.

Training 174

Training Millennials Resources Study 174

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. Gartner says that in order for companies to innovate “their way beyond the post-COVID-19 world, data and analytics leaders require an ever-increasing velocity and scale of analysis in terms of processing and access to succeed in the face of unprecedented market shifts.”

Data 354

Data Analytics Strategy social media 354

PYMNTS

FEBRUARY 3, 2020

At least one recent survey shows that the potential is awakening in 2020. Brand advertisers, it says, need to justify social media ROI. Per the report findings, 75 percent of the surveyed firms plan to either maintain or boost their investment in social media marketing within the next year. Savvy Brands. ” Amazon.

social media 144

social media Branding Survey Strategy 144

PYMNTS

MARCH 13, 2020

Another survey found that 81 percent of Gen Z prefers to shop in-stores, for example. In the Commerce Connected Playbook: Retail Innovation Edition , PYMNTS examines the latest trends in the retail industry, including why brick-and-mortar is an essential component to the omnichannel shopping experience. About the Playbook.

Strategy 179

Strategy Millennials Retail Mobile 179

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer. Customers expect dependable, connected experiences from brands. And now that improvements have been identified, it’s go-time — right?

Meeting 309

Meeting Customer Experience Branding Leadership 309