PYMNTS

FEBRUARY 4, 2019

“The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

OCTOBER 1, 2020

We're focusing on the ability for consumers to use their rewards points at over 60 million merchants around the world, whether that’s online, in-store or via contactless using a major wallet such as Apple Pay or PayPal – and really bringing [loyalty redemption] to life.”. a seamless omnichannel experience.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

PYMNTS

DECEMBER 14, 2016

And the digital shoppers are winding down the last few days of online shopping before the window slams shut on the possibility of a Christmas Eve delivery. According to VisaNet data, we expect to see an 18 percent growth in online spending this holiday season, up from 16 percent last year,” Visa noted.

Online 100

Online Retail User Experience Data 100

Perficient

AUGUST 30, 2022

Employing an Agile methodology to execute this project was extremely helpful when it came to determining how to best exhibit this product to customers and keeping the creation process organized. First, we laid out the Roadmap to understand the features we wanted this product to have and how to go about constructing these features.

Meeting 294

Meeting Examples UX Case Study 294

FirstInternet

OCTOBER 23, 2020

Whether you’re getting ready to open your business for the first time, or re opening after the economic lockdown, you – like many other business owners – are probably spending a lot of time trying to figure out how to reach potential customers… but where do you start? Generate a fast, simple user experience.

social media 66

social media Google User Experience Tools 66

PYMNTS

DECEMBER 4, 2018

For APMs and other players – especially the traditional credit card issuers – the question remains: How to keep the consumer engaged? When it comes to a loyalty program, it’s all about a good user experience. There’s recognition among the marquee names in payments that the landscape is shifting. The Millennials Cometh.

Payments 191

Payments Millennials Cards Course 191

Independent Banker

MAY 26, 2016

Examples of financial institution payment innovations include the development and introduction of Electronic Funds Transfer systems, such as ACH and wire transfers, credit and debit cards, ATMs, online access to services beyond the branch and online bill payment services.

Community Bank 70

Community Bank Community Innovation System 70

Lars Markull

JULY 10, 2022

Xero, on the other hand, could (at the same time) allow users to create Xero branded accounts or cards for the benefit of creating separate virtual accounts for each client for easier reconciliation or cards for a better user experience (Embedded Banking). Financial product branding is critical.

Lending 83

Lending Branding Examples Regulation 83

Gonzobanker

AUGUST 28, 2020

This new solution will increase functional capabilities and provide a fresh online face to the organization, and the implementation team is understandably eager to get started. Document end-to-end data flows, functional components and integration points – The end-user experience is key in the implementation of the digital solution.

How To 158

How To User Experience Resources Strategy 158

PYMNTS

SEPTEMBER 14, 2016

Like how to help retailers manage fraud to a nice round number — zero — which essentially (and overnight) puts back to their bottom lines the cost of sales that they once wrote off. Essentially, we’re talking about turning fraud from being a cost to becoming a revenue lift. But it’s not just about shifting the burden of fraud to Forter.

Fraud 100

Fraud Retail User Experience System 100

PYMNTS

MARCH 20, 2017

What we learned was that scaling with a model built on selling local experiences was extremely difficult, and so we decided to pivot to a model based on sourcing and selling new to market — unique and well-designed products we’d love to buy ourselves. PYMNTS: How does Touch of Modern differentiate itself from other flash deal sites?

Mobile 101

Mobile Resources Retail US 101

NCR

APRIL 6, 2016

Banks around the world now have an excellent opportunity to create new business, increase loyalty, improve customer experience and mitigate risk using the vetted identity information they have worked so hard to build. Increase Customer Experience and Loyalty. How to Become an Identity Provider.

Customer Experience 40

Customer Experience Online System User Experience 40

PYMNTS

JULY 2, 2018

“They really have to know how well-developed their culture is at all levels of the organization, and how well-versed that is to interact with much smaller organization that very likely have a totally different cultural outlook,” Ghiotti said. Moreover, she noted, relative size is also important.

United States 102

United States Marketing User Experience Digital Banking 102

PYMNTS

DECEMBER 21, 2016

It does that by making it possible for them to connect with consumers via the online and mobile channels that are out of the reach of these small, and very localized, merchants. JK: Back when I started my career, there wasn’t a propensity to put credit card information online to the extent that it is today.

New York 100

New York US Online Marketing 100

Fintech Labs Insights

JANUARY 26, 2016

MX appointed Don MacDonald to lead marketing and branding efforts and develop marketing strategies to help bank clients enhance the account holder experience. He has the skills, experience and proven track record to continue to evolve our marketing organization, build the MX brand and drive accelerated growth for the company.”.

San Francisco 12

San Francisco Utah User Experience New York 12

Fintech Labs Insights

MARCH 31, 2015

After whining about the current state of the mobile banking user experience yesterday , I was contacted by a reporter writing about mobile banking startups. He was curious about how the mobile user experience at the newcomers compares to that from major banks. That got me thinking. But this time, I was foiled.

Mobile 12

Mobile User Experience social media Security 12

William Mills

MAY 11, 2016

Credit HQ helps demonstrate to a small business how to start trading. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. Karl Falk (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

JUNE 27, 2016

Twenty months later, the Apple Pay story isn’t that consumers don’t know they can use Apple Pay, or whether the store they’re in accepts it, or that they aren’t sure how to use it. The only thing Apple didn’t do was require users to wear Apple-branded gear while checking out. GO AHEAD, USE ME (AND MORE THAN ONCE – PLEASE?).

Apple 165

Apple Mobile Cards Payments 165

FICO

JANUARY 7, 2021

Quickly understanding how to use and re-use these connected decision assets across the customer lifecycle will enable companies to rapidly build effective customer-facing programs and improve the return-on-decisions, while making those decisions transparent and explainable.

Management 52

Management Analytics Strategy Data 52

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. One big question is the balance between Google’s brand and role in all of this, and the role of participating FIs. Google’s Aim.

Google 272

Google Fintech Payments Apple 272

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. Yes, they do. We have complied a pretty compelling story.

Retail 117

Retail Maine Lending Software 117

PYMNTS

DECEMBER 30, 2016

Moving from the “traditional” marketplace model of Singles’ Day, this year Alibaba bridged the online and offline through coupons and other in-store traffic-generating initiatives. The age of aggressive sales has passed, and from its ashes the empowered consumer has risen, deciding how, when and where they will make a purchase.

Payments 131

Payments eBook Trends Big Data 131

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. Prpic noted that these virtual stores could improve on current online shopping setups, which allow customers to easily sort by price and overlook higher-end goods.

Retail 123

Retail Millennials blockchain Mobile 123

FICO

JUNE 8, 2023

This will allow for more regular communications with consumers that can empower brand retention and personalization. It also builds financing and servicing “stickiness,” and improves the consumer experience by allowing them to activate the features they want, and not use what they don’t want.

Data 52

Data Industry Examples Retail 52

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. Personalized shopping: How an on-page concierge helps Levi’s sell more jeans. Research: How robot lawyer ROSS reduces research time by 30%. Retail & e-commerce: Convenient shopping & scheduling. One example is Woebot, which launched in 2015.

Industry 78

Industry Examples Tools Retail 78

William Mills

SEPTEMBER 7, 2016

We are doing a refi on our condo and I had to use GoToMeeting to show our FI’s mortgage lender how to find and use the documents we uploaded on THEIR system because the loan officer didn’t know how to use the system. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. User feedback has been very positive and adoption has increased.

Data 12

Data Customer Experience User Experience System 12

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. Below, we’ll show you: How to use pre-launch marketing to build trust and hype. How Robinhood used an ingenious referral program to build a 1M+ customer waitlist. How to productize personal responsibility.

Tools 78

Tools Millennials US Maine 78

Fintech Labs Insights

JULY 22, 2015

Apex Clearing will explain its cutting-edge financial services platform and how online brokerage firms and FinTech groups can grow their businesses by leveraging our technology. Deluxe will show you the why and how to use eChecks in your app. Various integration options and their pros and cons will be explained, too.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

APRIL 16, 2018

More likely than not, that “next merchant” is often the large, vertically integrated tech and retail mega-player who checks those user experience boxes around selection, delivery, discovery and ease of payment rather elegantly, Ready noted. We want to give retailers a way to bring their customers closer to them,” said Ready.

Retail 101

Retail Online Mobile Examples 101

CB Insights

MAY 15, 2019

We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. The lab has different workspaces users can use for hands-on experiences.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp. Kudos to Hope CEO Kevin S.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp. Kudos to Hope CEO Kevin S.

Utah 60

Utah System Community Marketing 60

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer. Amazon didn’t just ride the online wave; it created it and inspired a whole generation of online sellers to do the same.

Retail 100

Retail Payments Mobile Innovation 100

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device and the competition is the mobile app with the best user experience regardless of whose name is on the app and the depth and breadth of products they offer. Amazon didn’t just ride the online wave; it created it and inspired a whole generation of online sellers to do the same.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

DECEMBER 14, 2017

An explosion of new direct-to-consumer companies is transforming how people shop. In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. In this analysis, we examine how these once-tiny startups have made it big.

Video 78

Video Branding Company Strategy 78