PYMNTS

MAY 15, 2020

Amazon has filed suit against two companies that are allegedly operating a global tech support scheme targeting Alexa users, CNN reported. Attorneys for Amazon say once customers download the faux Amazon-branded apps they were prompted to contact a customer support number and “could be charged $150 for useless protection plans.”.

Seattle 241

Seattle Washington Software Branding 241

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform. The Road Ahead.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

JULY 25, 2019

Recent days have brought new evidence of the importance of robust loyalty and rewards problems in retail, an areas of ongoing innovation, and a way for merchants of all types to stand apart in a fiercely competitive industry. Retail Card Programs. The move adds to Trax’s stable of retail tech.

Retail 132

Retail Cards Mobile Video 132

PYMNTS

MARCH 11, 2020

The advance of Amazon’s cashierless technology is not a new story to the retail beat as of 2020. We’re not trying to replace them,” Cameron Janes, vice president of Amazon’s physical retail division, told CNBC. “I Have other retailers signed on with the service? We’re not trying to be Whole Foods.

Retail 130

Retail San Francisco Technology Data 130

PYMNTS

AUGUST 5, 2020

What Thrasio is doing better than anyone else right now is making a business out of buying Amazon businesses, which it then onboards, optimizes and operates. After an acquisition, Thrasio likes to keep the founders in place to help them onboard and download their intimate knowledge of the company.

America 336

America Marketing Operations Retail 336

PYMNTS

SEPTEMBER 30, 2020

The only question is: What do retailers have to do to win them over? Many consumers consider familiar payments brands like Google Pay and Amazon Pay to be a sign of trustworthiness, while others look at the overall quality of a site when deciding whether to buy from it.

Report 230

Report Retail United States Online 230

PYMNTS

JUNE 13, 2016

There once was a time when recurring charges for a regular retail purchase were only copacetic in consumers’ eyes as a way to pay down a big-ticket item over time or the accepted retainer for high-priced fashion and design consultants. Now, however, the subscription model for retail is as normal as the one-off transaction.

Retail 100

Retail Mobile Apple Policies 100

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

JULY 12, 2016

For years, retailers have lamented the fact that mobile traffic so rarely translates in equal numbers to in-store traffic. Retailers spend millions — and would gladly spend millions more — if there was some sure-fire way to turn consumers’ phones into magnets that pull toward their stores.

Retail 100

Retail Mobile Branding Training 100

PYMNTS

JANUARY 8, 2019

With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions.

Fraud 166

Fraud Retail Security Branding 166

Perficient

NOVEMBER 17, 2020

At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. 25 percent is the projected percentage of customer service operations that will use chatbots by 2020.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

MAY 22, 2020

It then responds with a personalized home feed with recommended brands, themes and trends. The app also features “smart search” which filters style and brand preferences. When a brand integrates with the site its full catalog is automatically loaded for encoding by the ML algorithm.

Branding 132

Branding Trends Online Retail 132

PYMNTS

APRIL 7, 2017

A world without checkout lines and a farewell to the fat wallet were just some of the tantalizing outcomes foreseen as mPOS devices started to make their way into retail stores years ago. Alas, consumers and merchants are still awaiting the realization of the envisioned blissful, wait-free retail utopia that was envisioned a while back.

Mobile 124

Mobile Retail Payments Trends 124

PYMNTS

DECEMBER 30, 2016

Payments 2016: The Year Of An Incredible Shift In Retailer And Consumer Expectations. 2016 in payments was the year of an incredible shift in not only retailers’, but also consumers’ expectations and behavior regarding payments. Download the eBook. My company is in loyalty, or behavior incentivization.

Retail 129

Retail eBook Payments blockchain 129

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Now, healthcare providers have to work to maintain loyalty just like any other brand.

Payments 263

Payments Data Survey Report 263

PYMNTS

MARCH 15, 2019

Amazon’s recent moves in pushing groceries, closing pop-up stores and zeroing in on advertising could help the online retail giant grow profits, KeyBanc analysts said. The eCommerce company is “taking a number of operational moves to improve profitability in core retail, which could drive mid-term earnings above the current consensus view.

Strategy 115

Strategy Video Branding Mobile 115

PYMNTS

MARCH 21, 2019

When it comes to fulfilling consumers’ need for instant gratification, physical retailers might have an upper hand, but they can struggle to gain the depth of insights that eTailers have on their customers’ demographics and buying behavior. Around the Unattended Retail World. To read all the latest headlines, download the Tracker.

Philadelphia 148

Philadelphia Retail Data Technology 148

PYMNTS

APRIL 25, 2019

Which is why Tilly’s , a Southern California-based apparel and accessories retailer with a particular focus on the teenage customers, is hoping to tap into the trend via a partnership with the High School Esports League (HSEL). The lifestyle retailer will donate $10,000 to HSEL’s scholarship prize pool.

Retail 166

Retail America Video Millennials 166

PYMNTS

MAY 1, 2018

Groupon , the deal website operator, announced news on Tuesday (May 1) that is buying Cloud Savings Company, the parent company of online discount code platform Vouchercloud and brand loyalty provider Giftcloud. Currently, Vouchercloud operates in 11 countries, with its main focus in the U.K.

Company 100

Company Branding Maine Innovation 100

PYMNTS

JANUARY 25, 2018

Less than a year after Amazon made headlines with its acquisition of Whole Foods Market, another grocer and eCommerce retailer may be teaming up, CNBC reported. Earlier this month, Alipay, the digital payment arm of Alibaba, partnered with French apparel brand Lacoste to enable Alipay acceptance in select U.S. billion ($2.87

Retail 101

Retail Big Data Analysis Groups 101

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. Around The Unattended Retail Space. For many retailers, vending machines have become a critical part of the customer experience. About The Tracker.

Metro 122

Metro New York City Columbus Payments 122

CB Insights

OCTOBER 9, 2018

Traditional retail is getting an upgrade. Despite the rise of e-commerce and mobile, the physical channel still plays an important role in consumer experience — and retailers are increasingly leveraging technologies to stay afloat. Get the entire 54-page retail report. Why Are retailers are pivoting towards cashier-less retail?

Retail 71

Retail Technology San Francisco Mobile 71

PYMNTS

APRIL 18, 2017

It’s nearly impossible to find a day where money isn’t flowing between retailers and consumers. The retail industry is in the nascent stages of seeing the impact of what’s been dubbed “chat commerce.” The digital storefront has a lot of different paths for customers and how they connect to retailers.”.

social media 123

social media Payments Retail Branding 123

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 percent — cite innovation as key for keeping them in the hunt.

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

MARCH 25, 2016

According to a statement released by Chris Turpin, NPR’s VP for news programming and operations: “We won’t tell people to actively download a podcast or where to find them. You can download Alt.Latino from iTunes and, of course, via the NPR One app.”. So Why Should A Retailer Care? Thanks so much.”

Retail 100

Retail National System Alaska 100

PYMNTS

SEPTEMBER 7, 2017

These days for brick-and-mortar retailers, meeting consumers at their doorsteps goes beyond operating online and digital stores. Retailers have to be OmniReadi — capable of selling in a wide range of channels and offering cohesive and creative shopping experiences that span in-store, online and in-app. About the Index.

Survey 108

Survey Report Retail Online 108

PYMNTS

MARCH 27, 2019

For more on the latest in sharing economy market trends, download the Playbook. Online retail giant Amazon is also making a similar push to ensure the reliability of its brand. Online retail giant Amazon is also making a similar push to ensure the reliability of its brand. In the U.S., About the Playbook.

Payments 145

Payments Case Study Lending Study 145

PYMNTS

MARCH 25, 2019

All things that could get merchants to come around to the “if you can’t beat ‘em, join ‘em” mentality, in what is now a very challenging retail environment. There was the same talk then about retailers not letting consumers use a payment card owned by their largest rival. Guess what? Because Everyone Has to Eat. Time flies.

Payments 198

Payments Innovation Branding Operations 198

PYMNTS

FEBRUARY 18, 2020

Some operations like Chipotle are even rolling out store designs that feature pick-up windows to let order-ahead diners collect their items without having to enter the restaurant. The brand is now piloting a new store model intended to better support such takeout and delivery purchases. To read the full story, download the Tracker.

Millennials 232

Millennials Trends Strategy United States 232

PYMNTS

FEBRUARY 8, 2017

The integration allows restaurant brands to push personalized coupons and to provide seamless loyalty and promotional offerings within customers’ digital wallets. Fishbowl currently operates at 270 large chain restaurants across the U.S., Their mobile apps will have less than half-a-million downloads.”.

Mobile 100

Mobile Google Retail Marketing Automation 100

PYMNTS

APRIL 19, 2017

A few years out and PayRange is still a startup that’s made great strides in delivering on its ambition of “reinventing the consumer experience in the world of automated retail.” Step Right up to the Unattended Cashless Retail Future. Remote Distribution for Brands. is: “Millions and millions of people all over the world.”.

Retail 119

Retail Operations Payments Marketing 119

PYMNTS

MAY 24, 2017

These days, eCommerce is a major component for most retail businesses hoping to survive, and thrive, into the future. The company announced earlier this month that it is bringing support for mobile and unattended retail devices to brick-and-mortar retailers in the U.K. Around the Developer World. About the Tracker.

Software 108

Software Report Branding Apple 108

PYMNTS

MAY 25, 2017

Whether a brand is selling athletic apparel globally, or it’s trying to sell parents on letting their kids build their own teddy bears, the bottom line is almost always conversions. Before Deck and his team became a software team, they were consultants, helping athletics brands and retailers design omnichannel commerce strategies.

Software 112

Software Branding Online Retail 112

PYMNTS

NOVEMBER 3, 2016

For retailers, after all, going mobile can be an existential crisis of sorts. In an interview with PYMNTS’ Karen Webster, Kristen Bailey, vice president of consumer engagement at ZipLine, stated that just glomming onto an app is hardly an efficient retail strategy. Bailey said that retailers typically look at two approaches.

Mobile 100

Mobile Branding Retail Groups 100

PYMNTS

MAY 29, 2018

Meanwhile, retailers are scrambling to develop and translate the personalized experience consumers desire into digital features for these devices, using data as well as artificial intelligence and augmented reality. The financial services company recently debuted a new partnership with Russian phone operator and telecom provider MegaFon.

Report 103

Report Samsung social media Mobile 103