Insights on Business

FEBRUARY 13, 2019

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. The big questions is what’s next?

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Celent Banking

AUGUST 4, 2015

A few months ago there was a question posed on Twitter which sparked a pretty intense debate : “What makes a bank a digital bank?” How far do incumbent banks have to go in order to adjust to the new age of digital financial services? Digital transformation is not an easy proposition.

Digital Banking 100

Digital Banking Strategy Analytics Analysis 100

PYMNTS

OCTOBER 7, 2019

Miami-based NYMBUS announced the licensing of NCR’s D3 Digital Banking platform (D3) to give financial institutions the opportunity to quickly offer customers new brands, the FinTech announced in a press release on Monday (Oct.

Miami 109

Miami Digital Banking Branding Meeting 109

Chris Skinner

MARCH 6, 2019

There’s a lot of talk about trust when you meet with people in finance. Customers trust us with their money … there is trust in banks … we are trusted when it comes to advice … our brand is a trusted brand.

Branding 252

Branding Meeting US Digital Banking 252

PYMNTS

JUNE 19, 2020

How to meet those preferences profitably has become the focus for both commerce and financial services. Digital First’ Takes Center Stage. I think that’s the direction that a lot of brands should go into — asking themselves, ‘How do I make myself unique as an endpoint for the users?’” Ranchere said.

Digital Banking 142

Digital Banking Payments Tools Branding 142

American Banker

FEBRUARY 16, 2021

Others, like JPMorgan Chase, have shut down their mobile-only brands. But Rising Bank, Midwest BankCentre's three-year-old neobank, is meeting its deposit goals, adding new products and avoiding cannibalization, says Dale Oberkfell, the bank's president.

Branding 59

Branding Meeting Mobile Community Bank 59

The Financial Brand

MARCH 12, 2019

Union Bank's PurePoint brand combines full digital functionality with small 'digital-infused' branches to fuel deposits for lending. The post Regional Bank Meets the Future With Hybrid Digital Brand appeared first on The Financial Brand.

Regional 30

Regional Meeting Branding Lending 30

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

DECEMBER 14, 2017

Perhaps in the early days of digital banking and mobile apps, innovative technology was a “nice to have,” but that is no longer the case. It’s all about the customer journey: meeting their needs, keeping pace with their changing behavior and catching up to the digital mobile market to become their brand of choice.

Innovation 162

Innovation Branding Payments Survey 162

The Financial Brand

SEPTEMBER 3, 2018

By meeting the digital banking experience expectations of consumers, banks and credit unions may be able to monetize their products and services. The post Digital Banking Creates Amazon Prime Opportunity appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Meeting Branding Customer Experience 33

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. The good news is that banks and other financial services firms are trying to develop and implement capabilities that meet customers’ expectations.

Data 294

Data Customer Experience Case Study Branding 294

Jack Henry

JULY 30, 2022

If you don’t, the next best thing is readily available to your accountholders – with a recent Salesforce survey finding 76% of customers report it’s easier than ever to take their business elsewhere – switching from brand to brand until they find an experience that meets their expectations.

Technology 78

Technology Survey Branding Meeting 78

PYMNTS

NOVEMBER 19, 2019

Banks are, however, revamping their approaches to these technologies on how they may be applied outside of their typical use cases, fending off cybercriminals who have a growing number of opportunities to access online banking platforms and customer data. Around The Digital Banking World. institution Barclays found.

Fraud 109

Fraud Digital Banking Innovation Data 109

The Financial Brand

MARCH 26, 2020

Meet consumers' cash flow crunch. Small banks' offer relief in the form of big-bucks. The post Coronavirus Insights: Cash Flow Crunch, Digital Banks, Smart PR appeared first on The Financial Brand. Contending with work-from-home challenges.

Digital Banking 22

Digital Banking Meeting Branding 22

Gonzobanker

MARCH 28, 2024

Banks and credit unions that have been hearing grumbles from users, noticing a decline in App Store ratings, or fighting a losing battle to improve their Net Promoter scores (NPS) for active digital users realize it’s time to explore their options in the vibrant digital banking ecosystem. #4. There is no perfect vendor.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

The Financial Brand

NOVEMBER 20, 2019

Consumers love mobile banking, but still need cash. Banks and credit unions have options to meet that need in a way that builds brand. The post Don’t Ignore ATM Branding Strategy While Focusing on Digital appeared first on The Financial Brand.

Branding 28

Branding ATM Strategy Meeting 28

PYMNTS

JUNE 26, 2020

Visa introduced its Advanced Identity Score on Monday (June 22), which was billed by the firm as a way to evaluate new credit card applications for risk in real-time regardless of brand. Brazil Central Bank Cites Lack Of Competition In Shutting Down WhatsApp Payments.

Apple 231

Apple Payments Meeting Conference 231

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. Digital demands. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

DECEMBER 11, 2020

Having back-end processes that can integrate and support services in multiple channels with the same level of attention is therefore key to marrying both online and physical for a consistent, bank-branded feel, he explained. “It It goes to consistency of process,” he said in a PYMNTS interview.

Groups 169

Groups Mobile Tools Branding 169

PYMNTS

JANUARY 27, 2021

Credit unions (CUs) and other financial institutions (FIs) across the country have made leaps and bounds in their efforts to digitize services in recent years to meet an already-growing consumer demand.

New Jersey 223

New Jersey Connecticut Fraud System 223

PYMNTS

NOVEMBER 23, 2016

22) the launch of a new digital banking platform dubbed bank.VISION. In a press release , the company said the new banking platform lets organizations provide banking-grade financial services to their customers. billion adults around the world that are being underserved by the traditional retail bank.

Technology 100

Technology Payments Meeting Digital Banking 100

The Financial Brand

JUNE 29, 2020

Digital banking does not normally meet consumer expectations set by digital leaders like Amazon, Netflix, Uber, Spotify or Zoom. The post It’s Time For Banking To Stop Faking Digital appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Meeting Branding Customer Experience 43

The Financial Brand

MAY 18, 2020

Forced to move quickly to meet the spike in digital banking use, more banks and credit unions are closing the gap with fintechs. The post Pandemic Gives Traditional Banks a Rare Chance to Catch Up Digitally appeared first on The Financial Brand.

Digital Banking 41

Digital Banking Meeting Branding Fintech 41

PYMNTS

SEPTEMBER 4, 2020

We dive into PayPal's installment options, consumer trust in digital banking, and Walmart and Amazon's battle for the digital consumer. In the brand new How We Shop Report , PYMNTS surveyed 2,163 U.S. consumers to identify the five features merchants need to meet their digital-first customers’ payment preferences.

Survey 175

Survey New York City Digital Banking Online 175

PYMNTS

AUGUST 4, 2020

The past several years have been good times for digital banking players popping up to challenge traditional brick-and-mortar financial institutions for market share, but recent months have accelerated that trend into overdrive. All of this will help to build long-lasting, engaged relationships.

Digital Banking 345

Digital Banking Cards Tools Resources 345

NCR

MARCH 11, 2016

Articles via Visa Corporate Tumblr, Payments Cards & Mobile, Financial Brand. Why your bank wants to track your phone: In an effort to reduce credit card fraud, banks such as Visa and MasterCard, are offering location-based antifraud services such as a phone tracker. What have you been reading?

Digital Banking 40

Digital Banking Payments Study Analytics 40

PYMNTS

OCTOBER 28, 2020

He added that Oracle is “leveling the playing field” by offering mid-sized banks the same sophisticated security and reporting capabilities that big FIs can access. The security package is scaled to meet the unique requirements and price points of smaller and mid-size FIs.

Compliance 154

Compliance Security Management Analysis 154

PYMNTS

NOVEMBER 18, 2020

It is also announcing a new partner in Daylight, a digital bank working with Visa and Fast Track to recreate a community bank concept digitally. Meeting the emerging needs that go along with that growth, Visa is announcing two additions to the program to improve the experience for partners.

Fintech 184

Fintech Community Community Bank Meeting 184

Chris Skinner

JULY 23, 2017

The pedestrian replies: “oh, if you want to get there, I wouldn’t start from here”, and this is exactly how … DenizBank, Turkey … the visible bank One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey.

Boston 171

Boston Bitcoin Innovation Conference 171

PYMNTS

MARCH 28, 2019

This is probably because CU leaders are more likely to pursue innovations that meet their definitions of success. To meet their own ROI goals and deliver on members’ preferences, CUs are turning to FinTech firms as partners in innovation. In fact, 33.3 In fact, 55.8 About the Playbook.

Fraud 139

Fraud Innovation Fintech Security 139

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. Consumers expect digital banking products that are easy to use and help improve the management of their finances.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

JUNE 30, 2020

Credit union (CU) members are traditionally loyal, but the accelerated shift to digital banking amid the pandemic has led a growing number to consider other banking options. How CUs Can Leverage Loyalty Programs to Boost Brand Awareness. For more on these stories and other CU headlines, download this month’s Tracker.

Report 133

Report Innovation Florida Cards 133

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location.

America 109

America Customer Experience Operations Survey 109

Gonzobanker

FEBRUARY 20, 2021

GonzoBanker mothership Cornerstone Advisors’ recent What’s Going On In Banking 2021 research points to digital account opening being the top bank tech replacement priority in mid-size banks for the third year in a row. Digital banking providers answered the demand with digital account opening solutions.

Digital Banking 97

Digital Banking Lending ATM Atlanta 97

PYMNTS

APRIL 30, 2018

Digital banks. Three years later, in May of 2016, Laplanche was ousted from the firm he started after the Board concluded that he violated business practices after failing to disclose investment conflicts that some say were driven by growing pressure to meet sales targets and prove the efficacy of its teetering alt-lending model.

Fintech 183

Fintech blockchain Lending Digital Banking 183

Tech and Finance

MAY 28, 2019

Some firms have been reluctant to invest without a bank committed to buying their technology, and banks don’t want to contract for a system that hasn’t been developed yet. Santos said the Technisys platform has been readied to meet U.S. The core and digital platform can be installed separately or implemented together.

America 28

America Digital Banking Miami System 28

The Financial Brand

JULY 15, 2018

Most digital banking experiences are not meeting consumer expectations, but some organizations are excelling in design, content and functionality. The post Even The Best Banks Have Room to Improve Digital Experiences appeared first on The Financial Brand.

Branding 29

Branding Digital Banking Meeting Customer Experience 29