PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 19, 2021

Justin Cross , WEX's director of business development and partnerships, EMEA & APAC, said in the announcement that the company's corporate payments operation will continue working with brands such as MYOB to help with local business expansion and to “ensure payments are not an afterthought.”. “We

Payments 156

Payments Branding Customer Experience Resources 156

Perficient

FEBRUARY 12, 2021

Share the company culture and brand. Companies spend a lot of time and effort in creating core values, traditions, culture and branding. Branding is part of your culture and promoting it new employees can be as simple as mailing a welcome card and swag with company logo before Day 1.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

OCTOBER 20, 2020

The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology.

Retail 238

Retail Branding Technology Tools 238

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Conference Meeting Maine 221

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. Executives should embrace technology partners as a means of growing and enhancing their customer value proposition.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Perficient

JULY 27, 2020

People – Do you have the dedicated employees to staff a B2C operation? Can current employees act as resources, or do you need to look at hiring new ones? Customer experiences will be lacking, your employees will struggle, and your technology won’t be able to support this new business venture.

Analytics 332

Analytics Technology Strategy Taxes 332

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers. How Good Is It?

Tools 370

Tools Examples Analysis Data 370

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. How Restaurant Operators are Driving mPOS Evolutions. Around the mPOS World. About the Tracker.

Samsung 142

Samsung Survey Atlanta Mobile 142

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks were looking to install more automation to lower operating costs. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam.

Company 102

Company New York City Fraud Retail 102

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. In the case of PepsiCo, the company said it plans to make use of “proprietary and syndicated research into restaurant and food ordering interactions” to “teach operators how to identify and deploy technology solutions that benefit their business.”. QSR Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JULY 28, 2017

With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations.

Retail 179

Retail Case Study Customer Experience Technology 179

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MARCH 29, 2019

What works today – or, at least, what is supposed to work – are commerce and payments experiences. The thing is, someone, or some organization, has to give birth to those experiences and the ecosystems that support them. Today, the U.S. Today, the U.S.

Retail 108

Retail Detroit Michigan Branding 108

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. Indeed some of them have already begun offering digital services through a separate digital brand.

social media 232

social media Customer Experience Branding Mobile 232

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Technology.

Customer Experience 105

Customer Experience Fraud Policies Training 105

PYMNTS

MARCH 11, 2020

This belief is based on “the Company’s operating plan, that current working capital and expected continued inventory and capital expenditure financing is sufficient to fund operations and satisfy the Company’s obligations.”. New Markets. The Miami vending machine has a new design and is definitely an attention-getter in new markets.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

JANUARY 9, 2019

He stated that offering bill presentment and processing for governments represents “amazing growth, [especially within] municipalities, and with the customers and partnerships that First Billing has.”. Consider the fact, as First Billing noted on its site, that more than 50 percent of calls to its customers are to inquire about bills.

Software 158

Software Ohio Strategy Technology 158

PYMNTS

OCTOBER 30, 2019

The strategy sounds simple, but member communications can be easily lost or overlooked, and CUs may not have the resources to be as involved as larger companies. We’re in a rapidly changing industry,” Celeste Kier said, senior vice president and marketing and customer experience director for ESL.

New York 100

New York System Trends Data 100

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

Insights on Business

NOVEMBER 15, 2016

The time is ripe for financial institutions to embrace process automation and robotics around both their front and back office operations, creating sustainable differentiation in the marketplace. Moreover, the value of assets, applications or systems not improving customer experiences becomes a potential area for cost-cutting.

Customer Experience 70

Customer Experience Branding Operations Data 70

PYMNTS

MAY 26, 2016

There is a lot of opportunity to remove friction from the payments experience. But according to newly released research by the NRA (National Restaurant Association — or buns, not guns, as it is fond of saying), a third of restaurant operators say they are behind in tech use. What The Data Shows. But not for every establishment.

Mobile 132

Mobile Payments Las Vegas Operations 132

Cisco

JULY 29, 2021

Application is the Business & Level of Digitalization is the Brand. To provide that seamless experience, IT needs to not just monitor application performance , but also enable application resource monitoring and application dependency monitoring – holistically. Observability rather than Visibility.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

Abrigo

OCTOBER 22, 2019

While the focus on small to mid-size merchants may seem counterintuitive, it is carefully designed to “fly under the radar” of larger and better-resourced merchants as well as financial institutions and card brands that monitor larger merchants.

Fraud 150

Fraud Cards Data Payments 150

PYMNTS

APRIL 16, 2018

Analysts are forecasting a rise in B2B buyers seeking products online, with the customer experience the driving factor of growth and success for B2B eCommerce players. Amazon Business, the eCommerce giant’s B2B platform, said last year it now has more than one million business customers , and more than 85,000 sellers.

Customer Experience 108

Customer Experience System Software Data 108

Gonzobanker

SEPTEMBER 4, 2018

Long-neglected contact center operations are finally getting attention from the C-suite. Just last month, customer experience player Avtex acquired competitor and fellow Genesys re-seller/integrator Adapt Telephony Services. Today’s contact center is the critical human voice of successful multi-channel delivery.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

OCTOBER 19, 2016

But once Flypay’s pay-at-table solution hit the market, Weaver said he quickly saw that restaurants were still in need of other features that would help them improve the customer experience. Flypay began to integrate complementary services into its app, including order ahead. The Platform Pivot. Matchmaker Inspiration.

Branding 100

Branding Customer Experience Payments Mobile 100

NCR

JANUARY 16, 2017

More simplified operations. Streamlining the business is essential in order to provide value to customers, as well as ensuring banks are making the most of their existing resources. ” Enhancing the customer experience. Optimizing the distribution channel. A more digital business.

Trends 40

Trends Retail Customer Experience Resources 40

NCR

AUGUST 31, 2017

But a new report has suggested that in the near future, there will actually be another sector that comes forward to compete for the attention of banking consumers – major tech firms looking to expand their operations and offer more compelling customer experiences.

Fintech 55

Fintech Innovation Big Data Customer Experience 55

PYMNTS

OCTOBER 7, 2016

Large global firms such as RBS and BNY Mellon already call Manchester home, and the city also holds the IT centers for other global financial services brands, such as Lloyds and Barclays,” Manchester’s Inward Investment Agency recently announced. The city’s FinTech reputation and tech sector are on the rise.

Fintech 201

Fintech Industry Big Data Trends 201

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. As a result, their most innovative, highly visible, and resource-intensive projects have been successfully delivered to accommodate changes in today’s competitive market. What is Agile?

Meeting 294

Meeting Examples UX Case Study 294

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

NCR

AUGUST 29, 2017

Outfitted with a secure, custom-programmed wearable device, the bank branch employee who first greets the customer gets information on the wearable about the service need and can help direct them—whether that’s to an ATM for a simple transaction or by sharing information via a branch-branded tablet device.

Meeting 74

Meeting Mobile Examples ATM 74

PYMNTS

JANUARY 9, 2017

Consumers have been known to write open love letters to Wegmans imploring them to open up operations in their state or town. The Customer Experience . When its first Massachusetts store opened last year, 2,000 people lined up to get inside. And of course what Wegmans stocks and how it prices are a big factor.

Millennials 100

Millennials Massachusetts Course Training 100

NCR

MAY 8, 2017

So, for instance, the people in the branch department will have their own system, as will those managing the bank’s ATMs, while digital operations will be housed in yet another separate system. Modern customers expect to be able to start a transaction or application in one channel, then come back later and pick it up on another.

System 74

System Branding Fintech Technology 74