PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. This makes for a strong brand image that’ll remain on their minds.

Branding 142

Branding social media Customer Experience Training 142

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience. The Revolving Difference.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

FEBRUARY 9, 2021

This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. Next, you need to size up your offerings against rivals and reference brands. Now/New/Next is a means of rapidly benchmarking your customer experience portfolio against leading brands.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

DECEMBER 8, 2020

The surge in automotive online purchasing traffic sparked by the pandemic has led to increased demand for eCommerce. Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. 8) of a $15 million Series A financing.

Oklahoma 253

Oklahoma Branding Tools Online 253

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

OCTOBER 21, 2020

Point of sale (POS) platform PredictSpring announced that it is partnering with beauty brand Deciem and is also planning to expand into new sectors following a strategic investment from Salesforce Ventures. . The company’s content management system (CMS) is a top mobile commerce platform that doesn’t require coding.

Customer Experience 190

Customer Experience Branding Millennials Mobile 190

PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. So how do you embark on this journey?

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Alipay North America General Manager Yulei Wang said in the announcement, “This is a key strategic partnership for achieving awareness in the U.S.,

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

MAY 21, 2020

But as anyone that has tried to catch up with the suddenly online consumer will attest, what goes out must sometimes come back. But returns can be managed, and Narvar aims to help. The company combines expertise in eCommerce, supply chain management and customer service to amplify the all-important customer experience.

Retail 224

Retail Customer Experience Branding Online 224

PYMNTS

FEBRUARY 1, 2017

In the latest installment of The Matchmaker Is In, PYMNTS’ Karen Webster and David Evans sat down (virtually, of course) to discuss the ways companies can sell across several marketplaces online with RevCascade CEO Josh Wexler. But it is the retailer, said Wexler, “who remains in total control” of the customer experience.

Online 100

Online Retail social media Branding 100

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. But that’s where the standard co-brand partnership ends. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The relationship announced Wednesday (Jan.

Payments 174

Payments Branding Analytics Data 174

NCR

MAY 2, 2017

He said one of the provider’s key principles is that banking should be helpful – helping customers to either get more for their money or to pay less – and should deliver a relevant, contextual banking experience that reflects how each individual wants to manage their money. Image: iStock/diego_cervo.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

AUGUST 11, 2020

Kount’s products help “insurance companies identify visitors, manage leads, and determine who is shopping for a quote.”. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

JANUARY 19, 2021

Customers can’t shop as they normally would, causing complications for customers who aren’t digitally-savvy with online tools, such as a size chart or cart management. How Brands are Adapting. These mature retailers have full visibility and capability of managing returns in any way the order was placed.

Retail 309

Retail Examples Branding Cards 309

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Transition from Brand Site to Dealer Site. Servicing/Ownership.

Strategy 409

Strategy Branding Online Marketing Strategies 409

PYMNTS

JULY 1, 2020

The digital shift at retail continued its momentum this week as Walgreens and Lululemon both made significant moves to embrace the online consumer experience. pharmacy brand) access to customer data as they navigate online channels and provide consumers with more eCommerce options from the brands. “At

Exercises 249

Exercises Branding Retail Customer Experience 249

PYMNTS

OCTOBER 11, 2020

Our conviction in the strength of Instacart's management team and business model continues to grow as we've watched the company lead this important industry during a period of unprecedented growth,” Dan Sundheim, founder of D1 Capital Partners, said in a press release. "Our

Report 268

Report United States Capital Retail 268

PYMNTS

SEPTEMBER 30, 2020

Online commerce platform VTEX completed a fund-raising round that puts its valuation at $1.7 VTEX said its platform “uniquely integrates digital commerce, native marketplace and order management capabilities.”. General Manager at VTEX, said in a prepared statement. billion, the company said in a news release Wednesday (Sept.

Branding 131

Branding US Customer Experience Online 131

Bobsguide

APRIL 26, 2018

By 2020 customer experience will overtake price and product as a key brand differentiator and for the most part, the experience will be digital. That’s the prediction by customer intelligence consultancy, Walker. As the gap in the mobile and online experiences between financial brands.

Management 60

Management Customer Experience Branding Mobile 60

PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 Optoro will integrate Returnly’s eCommerce returns technology into its platform to now offer an end-to-end returns solution for retailers and brands, to boost revenue and cut costs.

Florida 205

Florida Retail Tampa Customer Experience 205

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. The COVID-19 pandemic demonstrated the need to engage, communicate, and support customers who cannot visit a physical store, which made the need for an accessible presence more critical.

UX 531

UX Guidelines Compliance Study 531

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Online Reviews Are Social Media.

Online 40

Online social media Management Compliance 40

PYMNTS

NOVEMBER 16, 2020

If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money. Or you could find a tool like ours and customize and optimize on your own.”. It needed a new way to engage the nearly 350,000 monthly unique visitors.

Retail 226

Retail Regional Branding Tools 226

Perficient

MARCH 8, 2023

Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

OCTOBER 19, 2018

How it goes wrong — Francis Hondal, president of loyalty and managed services at Mastercard , told Karen Webster — is usually not as important as the fact that things did go wrong, at least from the consumer perspective. Travel is the ultimate experience. Second, the perhaps more eye-catching addition is the new Hotel Stay Guarantee.

Management 155

Management User Experience Data Conference 155

PYMNTS

DECEMBER 4, 2019

The brand will only sell its “Glossier You” fragrance, which has become one of the top-rated products on Glossier.com since rolling out in October 2017, CNBC reported. Nordstrom has had an industry reputation for being a much-desired partner for up-and-coming online brands that are seeking to grow. fragrance sales.”.

Los Angeles 131

Los Angeles New York Miami Austin 131

Banking 2020

FEBRUARY 1, 2016

For the most part, the days when branch managers knew customers by name are long gone. Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Embedded finance provides consumers options to increase convenience and savings, such as zero-interest point-of-sale loans, or rewards for using a brand’s e-commerce app.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

DECEMBER 22, 2020

The automotive market continues to fire on all cylinders despite the pandemic as online and offline sales have either remained flat or trending up for Q3. CarMax’s business model is rooted in the physical dealership model as the company has increasingly leveraged its online channels. But not for long.

Marketing 165

Marketing Online Trends Branding 165

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

FEBRUARY 26, 2020

This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3 out of 100.

Customer Experience 167

Customer Experience Branding Retail Online 167

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Patients have begun to see their entire healthcare experience through the eyes of a paying customer.

Payments 263

Payments Data Survey Report 263

PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157